Freshsales vs Keap
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension. Freshsales against Keap, nothing weighted.
Dimensions won
31Freshsales 3, Keap 1
Freshsales vs Keap, across 5 rating dimensions
Widest rating gap
+2.1
Freshsales leads on ease of use
Verified reviews
453
219 for Freshsales, 234 for Keap
Freshsales219 verified reviews
234 verified reviews
Ratings by dimension
- Freshsales
- Keap
Share of verified reviews
Which product reviewers actually write about.
- Freshsales219
- Keap234
Cost to get started
Cheapest paid plan, shown per month.
Freshsales is the cheaper way in. Lower is not automatically better, so weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Freshsales | Keap | |
|---|---|---|
| Overall rating | 4.1 | 3.5 |
| Reviews | 219 | 234 |
| Ease of use | 4.5 | 2.4 |
| Value for money | 4.6 | 2.6 |
| Customer service | 3.2 | 3.6 |
| Functionality | 4.3 | 4.3 |
| Starting price | $9/mo | $249/mo |
| Free trial | Yes | Yes |
| Free version | Yes | No |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Freshsales | Keap |
|---|---|---|
| Built in phone with call recording | ||
| Two way email sync with sequences on Pro | ||
| AI powered contact and deal scoring | ||
| Multiple pipelines on Pro and above | ||
| Workflow automation | ||
| Territory management | ||
| Custom modules on Enterprise | ||
| Mobile app with offline access | ||
| Free tier for up to three users | ||
| Integration across the Freshworks suite | ||
| Visual campaign builder with conditional branching | ||
| Email and SMS marketing in one system | ||
| CRM with tagging that drives automation | ||
| Invoicing and payment collection | ||
| Appointment scheduling | ||
| Landing pages and forms | ||
| Lead scoring | ||
| Sales pipeline management | ||
| E commerce and order forms | ||
| Extensive template library |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
Freshsales plans
Free
Up to 3 users. Contact and account management.
Free
no card required
- Up to 3 users
- Contact and account management
- Built in chat and email
- Mobile app
- Kanban view
Growth
Per user billed annually. One pipeline with basic automation.
$9/mo
per month
- 9 per user annually, 11 monthly
- Visual sales pipeline
- AI powered contact scoring
- Built in phone and email
- Basic workflow automation
- Custom fields and reports
Pro
Per user billed annually. Sequences, multiple pipelines and territories.
$39/mo
per month
- 39 per user annually, 47 monthly
- Multiple sales pipelines
- Sales sequences
- Territory management
- Advanced workflows
- Deal insights and forecasting
Enterprise
Per user billed annually. Custom modules, audit logs and sandbox.
$59/mo
per month
- 59 per user annually, 71 monthly
- Custom modules
- Audit logs
- Sandbox environment
- Field level permissions
- Dedicated account manager
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Freshworks for the figure you will actually pay.
Keap plans
Keap
Billed annually, or 299 month to month. Two users and 1,500 contacts included.
$249/mo
per month
- 249 annually, 299 month to month
- 2 user licences included
- 1,500 contacts included
- CRM with automation
- Email and SMS marketing
- Landing pages and forms
- Invoicing and payments
- Appointment scheduling
Additional users
Per extra user beyond the two included.
$39/mo
per month
- 39 dollars per user per month
- Full platform access
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Keap for the figure you will actually pay.