Freshsales vs Salesforce Sales Cloud
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension. Freshsales against Salesforce Sales Cloud, nothing weighted.
Dimensions won
22Freshsales 2, Salesforce Sales Cloud 2
Freshsales vs Salesforce Sales Cloud, across 5 rating dimensions
Widest rating gap
+1.5
Freshsales leads on ease of use
Verified reviews
450
219 for Freshsales, 231 for Salesforce Sales Cloud
Freshsales219 verified reviews
Salesforce Sales Cloud231 verified reviews
Ratings by dimension
- Freshsales
- Salesforce Sales Cloud
Share of verified reviews
Which product reviewers actually write about.
- Freshsales219
- Salesforce Sales Cloud231
Cost to get started
Cheapest paid plan, shown per month.
Freshsales is the cheaper way in. Lower is not automatically better, so weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Freshsales | Salesforce Sales Cloud | |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Reviews | 219 | 231 |
| Ease of use | 4.5 | 3.0 |
| Value for money | 4.6 | 3.1 |
| Customer service | 3.2 | 3.8 |
| Functionality | 4.3 | 4.6 |
| Starting price | $9/mo | $25/user/mo |
| Free trial | Yes | Yes |
| Free version | Yes | No |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Freshsales | Salesforce Sales Cloud |
|---|---|---|
| Built in phone with call recording | ||
| Two way email sync with sequences on Pro | ||
| AI powered contact and deal scoring | ||
| Multiple pipelines on Pro and above | ||
| Workflow automation | ||
| Territory management | ||
| Custom modules on Enterprise | ||
| Mobile app with offline access | ||
| Free tier for up to three users | ||
| Integration across the Freshworks suite | ||
| Lead and opportunity management | ||
| Unlimited custom objects and fields | ||
| Sales forecasting | ||
| Approval and validation rules | ||
| Quote and contract management | ||
| Advanced reports and dashboards | ||
| AppExchange marketplace | ||
| Full API access | ||
| Sandbox environments | ||
| Einstein predictive scoring |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
Freshsales plans
Free
Up to 3 users. Contact and account management.
Free
no card required
- Up to 3 users
- Contact and account management
- Built in chat and email
- Mobile app
- Kanban view
Growth
Per user billed annually. One pipeline with basic automation.
$9/mo
per month
- 9 per user annually, 11 monthly
- Visual sales pipeline
- AI powered contact scoring
- Built in phone and email
- Basic workflow automation
- Custom fields and reports
Pro
Per user billed annually. Sequences, multiple pipelines and territories.
$39/mo
per month
- 39 per user annually, 47 monthly
- Multiple sales pipelines
- Sales sequences
- Territory management
- Advanced workflows
- Deal insights and forecasting
Enterprise
Per user billed annually. Custom modules, audit logs and sandbox.
$59/mo
per month
- 59 per user annually, 71 monthly
- Custom modules
- Audit logs
- Sandbox environment
- Field level permissions
- Dedicated account manager
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Freshworks for the figure you will actually pay.
Salesforce Sales Cloud plans
Starter Suite
Billed annually. Simplified setup for small teams.
$25/user/mo
per user/month
- Account, contact and lead management
- Opportunity tracking
- Email integration
- Basic reports and dashboards
- Guided setup
Pro Suite
Billed annually. Adds customization and forecasting.
$100/user/mo
per user/month
- Everything in Starter Suite
- Customizable reports
- Sales forecasting
- Quotes and contracts
- Workflow automation
Enterprise
Billed annually. The tier most companies actually need.
$165/user/mo
per user/month
- Everything in Pro Suite
- Advanced pipeline management
- Territory management
- Approval workflows
- API access
Unlimited
Billed annually. Adds premium support and sandboxes.
$330/user/mo
per user/month
- Everything in Enterprise
- Premier support included
- Full sandbox environments
- Predictive AI
- Unlimited custom objects
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Salesforce for the figure you will actually pay.