HubSpot CRM vs Freshsales
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
HubSpot CRM
A free CRM core with marketing and sales tools priced on top
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Ratings
Every score, at a glance
Verified user ratings across every dimension. HubSpot CRM against Freshsales, nothing weighted.
Dimensions won
41HubSpot CRM 4, Freshsales 1
HubSpot CRM vs Freshsales, across 5 rating dimensions
Widest rating gap
+1.2
HubSpot CRM leads on customer service
Verified reviews
395
176 for HubSpot CRM, 219 for Freshsales
HubSpot CRM176 verified reviews
Freshsales219 verified reviews
Ratings by dimension
- HubSpot CRM
- Freshsales
Share of verified reviews
Which product reviewers actually write about.
- HubSpot CRM176
- Freshsales219
Cost to get started
Cheapest paid plan, shown per month.
At least one of these is quoted rather than published, so compare the ratings above and get a real number from each vendor.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| HubSpot CRM | Freshsales | |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Reviews | 176 | 219 |
| Ease of use | 4.9 | 4.5 |
| Value for money | 4.1 | 4.6 |
| Customer service | 4.4 | 3.2 |
| Functionality | 4.4 | 4.3 |
| Starting price | Free | $9/mo |
| Free trial | Yes | Yes |
| Free version | Yes | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | HubSpot CRM | Freshsales |
|---|---|---|
| Free CRM for unlimited users | ||
| Contact and deal management | ||
| Email tracking and templates | ||
| Meeting scheduling links | ||
| Multiple deal pipelines | ||
| Sales sequences | ||
| Live chat and chatbots | ||
| Marketing and sales on one record | ||
| Quotes and payment links | ||
| Forecasting | ||
| Custom reporting dashboards | ||
| Built in phone with call recording | ||
| Two way email sync with sequences on Pro | ||
| AI powered contact and deal scoring | ||
| Multiple pipelines on Pro and above | ||
| Workflow automation | ||
| Territory management | ||
| Custom modules on Enterprise | ||
| Mobile app with offline access | ||
| Free tier for up to three users | ||
| Integration across the Freshworks suite |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
HubSpot CRM plans
Free
The CRM core, at no cost, for unlimited users.
Free
no card required
- Contact and deal management
- Email tracking and templates
- Meeting scheduling
- Live chat
- Basic reporting dashboards
Sales Hub Starter
Removes HubSpot branding and adds real pipeline tooling.
$20/user/mo
per user/month
- Everything in Free
- Multiple deal pipelines
- Sales automation
- Goal tracking
- Payment links
Sales Hub Professional
Adds sequences, forecasting and custom reporting.
$100/user/mo
per user/month
- Everything in Starter
- Sales sequences
- Forecasting
- Custom reporting
- Deal and quote approvals
Get current pricing
These are list prices and vendors adjust them from time to time. Check with HubSpot for the figure you will actually pay.
Freshsales plans
Free
Up to 3 users. Contact and account management.
Free
no card required
- Up to 3 users
- Contact and account management
- Built in chat and email
- Mobile app
- Kanban view
Growth
Per user billed annually. One pipeline with basic automation.
$9/mo
per month
- 9 per user annually, 11 monthly
- Visual sales pipeline
- AI powered contact scoring
- Built in phone and email
- Basic workflow automation
- Custom fields and reports
Pro
Per user billed annually. Sequences, multiple pipelines and territories.
$39/mo
per month
- 39 per user annually, 47 monthly
- Multiple sales pipelines
- Sales sequences
- Territory management
- Advanced workflows
- Deal insights and forecasting
Enterprise
Per user billed annually. Custom modules, audit logs and sandbox.
$59/mo
per month
- 59 per user annually, 71 monthly
- Custom modules
- Audit logs
- Sandbox environment
- Field level permissions
- Dedicated account manager
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Freshworks for the figure you will actually pay.