Pipedrive vs Freshsales
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
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Ratings
Every score, at a glance
Verified user ratings across every dimension. Pipedrive against Freshsales, nothing weighted.
Dimensions won
31Pipedrive 3, Freshsales 1
Pipedrive vs Freshsales, across 5 rating dimensions
Widest rating gap
+1.3
Pipedrive leads on customer service
Verified reviews
293
74 for Pipedrive, 219 for Freshsales
Pipedrive74 verified reviews
Freshsales219 verified reviews
Ratings by dimension
- Pipedrive
- Freshsales
Share of verified reviews
Which product reviewers actually write about.
- Pipedrive74
- Freshsales219
Cost to get started
Cheapest paid plan, shown per month.
Freshsales is the cheaper way in. Lower is not automatically better, so weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Pipedrive | Freshsales | |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Reviews | 74 | 219 |
| Ease of use | 4.8 | 4.5 |
| Value for money | 4.6 | 4.6 |
| Customer service | 4.5 | 3.2 |
| Functionality | 3.8 | 4.3 |
| Starting price | $24/user/mo | $9/mo |
| Free trial | Yes | Yes |
| Free version | No | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Pipedrive | Freshsales |
|---|---|---|
| Visual sales pipeline | ||
| Activity based selling | ||
| Two way email sync | ||
| Workflow automation | ||
| Revenue forecasting | ||
| Quotes and e-signatures | ||
| Meeting scheduler | ||
| Custom fields and pipelines | ||
| Team permissions | ||
| Mobile apps | ||
| Built in phone with call recording | ||
| Two way email sync with sequences on Pro | ||
| AI powered contact and deal scoring | ||
| Multiple pipelines on Pro and above | ||
| Territory management | ||
| Custom modules on Enterprise | ||
| Mobile app with offline access | ||
| Free tier for up to three users | ||
| Integration across the Freshworks suite |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
Pipedrive plans
Essential
Billed annually. Pipeline and activity management.
$24/user/mo
per user/month
- Visual sales pipeline
- Contact and deal management
- Activity reminders
- Custom fields
- Mobile apps
Advanced
Billed annually. Email sync and automation.
$44/user/mo
per user/month
- Everything in Essential
- Two way email sync
- Workflow automation
- Meeting scheduler
- Group emailing
Professional
Billed annually. Forecasting, quotes and permissions.
$79/user/mo
per user/month
- Everything in Advanced
- Revenue forecasting
- Quotes and e-signatures
- Team management
- Custom permissions
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Pipedrive for the figure you will actually pay.
Freshsales plans
Free
Up to 3 users. Contact and account management.
Free
no card required
- Up to 3 users
- Contact and account management
- Built in chat and email
- Mobile app
- Kanban view
Growth
Per user billed annually. One pipeline with basic automation.
$9/mo
per month
- 9 per user annually, 11 monthly
- Visual sales pipeline
- AI powered contact scoring
- Built in phone and email
- Basic workflow automation
- Custom fields and reports
Pro
Per user billed annually. Sequences, multiple pipelines and territories.
$39/mo
per month
- 39 per user annually, 47 monthly
- Multiple sales pipelines
- Sales sequences
- Territory management
- Advanced workflows
- Deal insights and forecasting
Enterprise
Per user billed annually. Custom modules, audit logs and sandbox.
$59/mo
per month
- 59 per user annually, 71 monthly
- Custom modules
- Audit logs
- Sandbox environment
- Field level permissions
- Dedicated account manager
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Freshworks for the figure you will actually pay.