Salesforce Sales Cloud vs Zoho CRM
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
Zoho CRM
Serious CRM capability at a fraction of the per seat cost
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Ratings
Every score, at a glance
Verified user ratings across every dimension. Salesforce Sales Cloud against Zoho CRM, nothing weighted.
Dimensions won
22Salesforce Sales Cloud 2, Zoho CRM 2
Salesforce Sales Cloud vs Zoho CRM, across 5 rating dimensions
Widest rating gap
+1.6
Zoho CRM leads on value for money
Verified reviews
339
231 for Salesforce Sales Cloud, 108 for Zoho CRM
Salesforce Sales Cloud231 verified reviews
Zoho CRM108 verified reviews
Ratings by dimension
- Salesforce Sales Cloud
- Zoho CRM
Share of verified reviews
Which product reviewers actually write about.
- Salesforce Sales Cloud231
- Zoho CRM108
Cost to get started
Cheapest paid plan, shown per month.
Zoho CRM is the cheaper way in. Lower is not automatically better, so weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Salesforce Sales Cloud | Zoho CRM | |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Reviews | 231 | 108 |
| Ease of use | 3.0 | 3.4 |
| Value for money | 3.1 | 4.7 |
| Customer service | 3.8 | 3.5 |
| Functionality | 4.6 | 4.3 |
| Starting price | $25/user/mo | $14/user/mo |
| Free trial | Yes | Yes |
| Free version | No | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Salesforce Sales Cloud | Zoho CRM |
|---|---|---|
| Lead and opportunity management | ||
| Unlimited custom objects and fields | ||
| Sales forecasting | ||
| Territory management | ||
| Approval and validation rules | ||
| Workflow automation | ||
| Quote and contract management | ||
| Advanced reports and dashboards | ||
| AppExchange marketplace | ||
| Full API access | ||
| Sandbox environments | ||
| Einstein predictive scoring | ||
| Lead and deal management | ||
| Blueprint process enforcement | ||
| Custom modules and fields | ||
| Scoring rules | ||
| Inventory management | ||
| Zia AI assistant | ||
| Full developer API | ||
| Mobile apps |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
Salesforce Sales Cloud plans
Starter Suite
Billed annually. Simplified setup for small teams.
$25/user/mo
per user/month
- Account, contact and lead management
- Opportunity tracking
- Email integration
- Basic reports and dashboards
- Guided setup
Pro Suite
Billed annually. Adds customization and forecasting.
$100/user/mo
per user/month
- Everything in Starter Suite
- Customizable reports
- Sales forecasting
- Quotes and contracts
- Workflow automation
Enterprise
Billed annually. The tier most companies actually need.
$165/user/mo
per user/month
- Everything in Pro Suite
- Advanced pipeline management
- Territory management
- Approval workflows
- API access
Unlimited
Billed annually. Adds premium support and sandboxes.
$330/user/mo
per user/month
- Everything in Enterprise
- Premier support included
- Full sandbox environments
- Predictive AI
- Unlimited custom objects
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Salesforce for the figure you will actually pay.
Zoho CRM plans
Free
Up to 3 users. Enough to run a small pipeline properly.
Free
no card required
- 3 users
- Lead and contact management
- Deal pipeline
- Task management
- Mobile apps
Standard
Billed annually. Scoring rules and basic automation.
$14/user/mo
per user/month
- Scoring rules
- Workflow automation
- Custom dashboards
- Mass email
- Sales forecasting
Professional
Billed annually. Where the product gets genuinely strong.
$23/user/mo
per user/month
- Everything in Standard
- Blueprint process management
- Inventory management
- Email integration
- Validation rules
Enterprise
Billed annually. Custom modules and full API access.
$40/user/mo
per user/month
- Everything in Professional
- Custom modules and buttons
- Territory management
- Zia AI assistant
- Full developer API
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Zoho Corporation for the figure you will actually pay.