Zoho CRM vs Freshsales
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
Zoho CRM
Serious CRM capability at a fraction of the per seat cost
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Ratings
Every score, at a glance
Verified user ratings across every dimension. Zoho CRM against Freshsales, nothing weighted.
Dimensions won
21Zoho CRM 2, Freshsales 1
Zoho CRM vs Freshsales, across 5 rating dimensions
Widest rating gap
+1.1
Freshsales leads on ease of use
Verified reviews
327
108 for Zoho CRM, 219 for Freshsales
Zoho CRM108 verified reviews
Freshsales219 verified reviews
Ratings by dimension
- Zoho CRM
- Freshsales
Share of verified reviews
Which product reviewers actually write about.
- Zoho CRM108
- Freshsales219
Cost to get started
Cheapest paid plan, shown per month.
Freshsales is the cheaper way in. Lower is not automatically better, so weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Zoho CRM | Freshsales | |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Reviews | 108 | 219 |
| Ease of use | 3.4 | 4.5 |
| Value for money | 4.7 | 4.6 |
| Customer service | 3.5 | 3.2 |
| Functionality | 4.3 | 4.3 |
| Starting price | $14/user/mo | $9/mo |
| Free trial | Yes | Yes |
| Free version | Yes | Yes |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Zoho CRM | Freshsales |
|---|---|---|
| Lead and deal management | ||
| Workflow automation | ||
| Blueprint process enforcement | ||
| Custom modules and fields | ||
| Territory management | ||
| Sales forecasting | ||
| Scoring rules | ||
| Inventory management | ||
| Zia AI assistant | ||
| Full developer API | ||
| Mobile apps | ||
| Built in phone with call recording | ||
| Two way email sync with sequences on Pro | ||
| AI powered contact and deal scoring | ||
| Multiple pipelines on Pro and above | ||
| Custom modules on Enterprise | ||
| Mobile app with offline access | ||
| Free tier for up to three users | ||
| Integration across the Freshworks suite |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
Zoho CRM plans
Free
Up to 3 users. Enough to run a small pipeline properly.
Free
no card required
- 3 users
- Lead and contact management
- Deal pipeline
- Task management
- Mobile apps
Standard
Billed annually. Scoring rules and basic automation.
$14/user/mo
per user/month
- Scoring rules
- Workflow automation
- Custom dashboards
- Mass email
- Sales forecasting
Professional
Billed annually. Where the product gets genuinely strong.
$23/user/mo
per user/month
- Everything in Standard
- Blueprint process management
- Inventory management
- Email integration
- Validation rules
Enterprise
Billed annually. Custom modules and full API access.
$40/user/mo
per user/month
- Everything in Professional
- Custom modules and buttons
- Territory management
- Zia AI assistant
- Full developer API
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Zoho Corporation for the figure you will actually pay.
Freshsales plans
Free
Up to 3 users. Contact and account management.
Free
no card required
- Up to 3 users
- Contact and account management
- Built in chat and email
- Mobile app
- Kanban view
Growth
Per user billed annually. One pipeline with basic automation.
$9/mo
per month
- 9 per user annually, 11 monthly
- Visual sales pipeline
- AI powered contact scoring
- Built in phone and email
- Basic workflow automation
- Custom fields and reports
Pro
Per user billed annually. Sequences, multiple pipelines and territories.
$39/mo
per month
- 39 per user annually, 47 monthly
- Multiple sales pipelines
- Sales sequences
- Territory management
- Advanced workflows
- Deal insights and forecasting
Enterprise
Per user billed annually. Custom modules, audit logs and sandbox.
$59/mo
per month
- 59 per user annually, 71 monthly
- Custom modules
- Audit logs
- Sandbox environment
- Field level permissions
- Dedicated account manager
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Freshworks for the figure you will actually pay.