Zoho CRM vs Salesforce Sales Cloud
Verified ratings, feature by feature comparison and real pricing. Everything a North American business needs to pick between these two.
Zoho CRM
Serious CRM capability at a fraction of the per seat cost
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Ratings
Every score, at a glance
Verified user ratings across every dimension. Zoho CRM against Salesforce Sales Cloud, nothing weighted.
Dimensions won
22Zoho CRM 2, Salesforce Sales Cloud 2
Zoho CRM vs Salesforce Sales Cloud, across 5 rating dimensions
Widest rating gap
+1.6
Zoho CRM leads on value for money
Verified reviews
339
108 for Zoho CRM, 231 for Salesforce Sales Cloud
Zoho CRM108 verified reviews
Salesforce Sales Cloud231 verified reviews
Ratings by dimension
- Zoho CRM
- Salesforce Sales Cloud
Share of verified reviews
Which product reviewers actually write about.
- Zoho CRM108
- Salesforce Sales Cloud231
Cost to get started
Cheapest paid plan, shown per month.
Zoho CRM is the cheaper way in. Lower is not automatically better, so weigh it against the ratings above.
Head to head
Where each one wins
Row by row, with the stronger score highlighted. Straight from verified reviews.
| Zoho CRM | Salesforce Sales Cloud | |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Reviews | 108 | 231 |
| Ease of use | 3.4 | 3.0 |
| Value for money | 4.7 | 3.1 |
| Customer service | 3.5 | 3.8 |
| Functionality | 4.3 | 4.6 |
| Starting price | $14/user/mo | $25/user/mo |
| Free trial | Yes | Yes |
| Free version | Yes | No |
Features
Feature by feature, checked off
Everything each product ships, side by side. No marketing gloss.
| Feature | Zoho CRM | Salesforce Sales Cloud |
|---|---|---|
| Lead and deal management | ||
| Workflow automation | ||
| Blueprint process enforcement | ||
| Custom modules and fields | ||
| Territory management | ||
| Sales forecasting | ||
| Scoring rules | ||
| Inventory management | ||
| Zia AI assistant | ||
| Full developer API | ||
| Mobile apps | ||
| Lead and opportunity management | ||
| Unlimited custom objects and fields | ||
| Approval and validation rules | ||
| Quote and contract management | ||
| Advanced reports and dashboards | ||
| AppExchange marketplace | ||
| Full API access | ||
| Sandbox environments | ||
| Einstein predictive scoring |
Pricing
Both price lists, side by side
Every plan from both vendors, side by side, priced in US dollars.
Zoho CRM plans
Free
Up to 3 users. Enough to run a small pipeline properly.
Free
no card required
- 3 users
- Lead and contact management
- Deal pipeline
- Task management
- Mobile apps
Standard
Billed annually. Scoring rules and basic automation.
$14/user/mo
per user/month
- Scoring rules
- Workflow automation
- Custom dashboards
- Mass email
- Sales forecasting
Professional
Billed annually. Where the product gets genuinely strong.
$23/user/mo
per user/month
- Everything in Standard
- Blueprint process management
- Inventory management
- Email integration
- Validation rules
Enterprise
Billed annually. Custom modules and full API access.
$40/user/mo
per user/month
- Everything in Professional
- Custom modules and buttons
- Territory management
- Zia AI assistant
- Full developer API
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Zoho Corporation for the figure you will actually pay.
Salesforce Sales Cloud plans
Starter Suite
Billed annually. Simplified setup for small teams.
$25/user/mo
per user/month
- Account, contact and lead management
- Opportunity tracking
- Email integration
- Basic reports and dashboards
- Guided setup
Pro Suite
Billed annually. Adds customization and forecasting.
$100/user/mo
per user/month
- Everything in Starter Suite
- Customizable reports
- Sales forecasting
- Quotes and contracts
- Workflow automation
Enterprise
Billed annually. The tier most companies actually need.
$165/user/mo
per user/month
- Everything in Pro Suite
- Advanced pipeline management
- Territory management
- Approval workflows
- API access
Unlimited
Billed annually. Adds premium support and sandboxes.
$330/user/mo
per user/month
- Everything in Enterprise
- Premier support included
- Full sandbox environments
- Predictive AI
- Unlimited custom objects
Get current pricing
These are list prices and vendors adjust them from time to time. Check with Salesforce for the figure you will actually pay.