We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Support staffed by people who know payroll
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
59 found this helpful
Ulises Norton
Practice Manager, Trailhead Bicycles
United States·Legal·11 to 50 employees
5.0
May 28, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One price and every feature is in it
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Gabriel Mensah
Office Manager, Northgate Logistics
United States·Ecommerce·1 to 10 employees
4.0
Feb 5, 2026
Verified userLinkedIn confirmedUsed less than 6 months
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Sasha Zimmerman
People Operations Lead, Granite Peak Roofing
United States·Software·500+ employees
5.0
Oct 6, 2025
Used 1 to 2 years
Support knows payroll, not a script
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Gabriel Xu
Director of Finance, Tidewater Marine Services
United States·Financial services·51 to 200 employees
5.0
Jul 18, 2025
Used 1 to 2 years
Tip credit handling that is actually right
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Quinn Dubois
Managing Partner, Trailhead Bicycles
Canada·Software·1 to 10 employees
4.0
Apr 25, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
No tier upsell in three years
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Cormac Vaughn
Sales Director, Aurora Print House
United States·Financial services·11 to 50 employees
5.0
Dec 25, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Harold Guerrero
General Manager, Maplewood Childcare
United States·Ecommerce·1 to 10 employees
2.0
Apr 26, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Benefits administration is basic
Registering us in a new state took about three weeks and I was told ten days. It got done and the communication in the middle was poor, with two emails unanswered. For everything else they have been excellent, which made that stretch more surprising.
Pros
Multi state payroll with no per state fee
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 30, 2026
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
45 found this helpful
Elena Osei
Sales Director, Lantern Creative
United States·Financial services·11 to 50 employees
4.0
Apr 22, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support knows payroll, not a script
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Greta Whelan
Accountant, Cedar & Vine Interiors
United States·Hospitality·11 to 50 employees
5.0
Mar 18, 2026
LinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Jasmine Bernard
Practice Manager, Harborline Supply
United States·Marketing·1 to 10 employees
4.0
Jan 28, 2026
Verified userUsed 2 or more years
Payroll takes four minutes now
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Gwen Vaughn
Office Manager, Cedar & Vine Interiors
United States·Real estate·51 to 200 employees
4.0
Jan 27, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
They migrated us mid year without drama
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Support staffed by people who know payroll
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Deepa Brennan
Accountant, Redbrick Property Group
Canada·Accounting·1 to 10 employees
5.0
Feb 8, 2025
Verified userUsed 6 to 12 months
Our farm payroll finally files correctly
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Tanya Aoki
Managing Partner, Clearview Windows
Canada·Legal·1 to 10 employees
5.0
Aug 7, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Tip credit handling that is actually right
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Isaac Yates
HR Manager, Blackstone Contracting
United States·Financial services·1 to 10 employees
4.0
Nov 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support knows payroll, not a script
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Vikram Guerrero
Studio Director, Beacon Legal Partners
United States·Legal·500+ employees
5.0
Oct 30, 2025
LinkedIn confirmedUsed 2 or more years
Payroll takes four minutes now
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Zachary Wesley
General Manager, Trailhead Bicycles
United States·Hospitality·1 to 10 employees
5.0
Apr 22, 2026
Used 2 or more years
Payroll takes four minutes now
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Multi state payroll with no per state fee
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Vera Nakashima
Practice Manager, Copper Mountain Brewing
United States·Ecommerce·11 to 50 employees
1.0
Jul 14, 2025
Verified userUsed 6 to 12 months
Reporting is thinner than the big providers
Benefits administration exists and is basic. Carrier feeds are limited compared with a full service provider, and we still do more manual work at open enrollment than I would like.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Laura Xu
Director of Finance, Lantern Creative
United States·Ecommerce·1 to 10 employees
5.0
Sep 2, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Our farm payroll finally files correctly
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Jonathan Fitzgerald
Office Manager, Copper Mountain Brewing
Canada·Education·51 to 200 employees
5.0
Apr 30, 2025
LinkedIn confirmedUsed 2 or more years
One price and every feature is in it
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Unlimited pay runs and included W-2 and 1099 filing
United States
Canada