Verified userLinkedIn confirmedUsed less than 6 months
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
54 found this helpful
Ulises Isozaki
Owner, Ironwood Fabrication
United States·Healthcare·11 to 50 employees
4.0
Mar 2, 2026
Used less than 6 months
The migration was handled for us
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Jorge Ojeda
Office Manager, Summit Physio
United States·Healthcare·1 to 10 employees
2.0
Jun 4, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The app is a decade behind the website
The mobile app is barely usable. Employees ask me for pay stubs because they cannot find them, which defeats the point of self service. The web product is fine, so this is a resourcing choice.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Nolan Lindqvist
Chief of Staff, Tidewater Marine Services
Canada·Healthcare·11 to 50 employees
3.0
Oct 18, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Depends entirely on who you get
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 21, 2024
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
52 found this helpful
Marisol Boateng
Practice Manager, Lantern Creative
United States·Accounting·51 to 200 employees
4.0
Jul 2, 2025
LinkedIn confirmedUsed 1 to 2 years
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Garnishment administration is handled properly.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Bianca Eriksson
Owner, Trailhead Bicycles
United States·Manufacturing·201 to 500 employees
4.0
May 11, 2025
LinkedIn confirmedUsed 2 or more years
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
Garnishment administration is handled properly.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Christopher Wesley
Operations Manager, Meridian Dental Group
United States·Retail·1 to 10 employees
5.0
Feb 2, 2026
Used 2 or more years
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Service quality tracks the specialist you are assigned, so experience varies.
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Erin Kowalski
Finance Manager, Kestrel Analytics
United States·Retail·51 to 200 employees
4.0
May 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
HR support we would otherwise have hired for
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Olivia Ogilvie
Studio Director, Falcon Ridge Landscaping
United States·Hospitality·201 to 500 employees
3.0
Apr 11, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Depends entirely on who you get
Our first specialist was excellent, then she left and the replacement took months to get up to speed. The whole value proposition rests on one person, which is great when it works and exposed when it does not.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Rosalind Jimenez
Founder, Tidewater Marine Services
United States·Real estate·11 to 50 employees
5.0
Apr 10, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
HR support we would otherwise have hired for
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Farida McAllister
Chief of Staff, Maplewood Childcare
United States·Manufacturing·1 to 10 employees
5.0
May 7, 2026
Verified userUsed 2 or more years
HR support we would otherwise have hired for
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
24/7 support is available on every plan.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Rebecca Nakashima
Managing Partner, Sandbar Hospitality
United States·Healthcare·201 to 500 employees
5.0
May 25, 2025
Verified userUsed 6 to 12 months
Our specialist knows our account
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
A dedicated specialist who knows your account, and it is a real person.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Leonard Vance
Accountant, Willow & Ash Salons
United States·Retail·51 to 200 employees
4.0
Jul 1, 2025
Verified userUsed 2 or more years
HR support we would otherwise have hired for
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Oscar Calloway
Controller, Prairie Rose Bakery
Canada·Software·201 to 500 employees
3.0
Mar 30, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Depends entirely on who you get
Our first specialist was excellent, then she left and the replacement took months to get up to speed. The whole value proposition rests on one person, which is great when it works and exposed when it does not.
Pros
24/7 support is available on every plan.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 2, 2025
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
32 found this helpful
Ian Boucher
Studio Director, Lantern Creative
United States·Financial services·11 to 50 employees
5.0
Sep 16, 2024
Verified userUsed 2 or more years
HR support we would otherwise have hired for
I have a person. Her name is Karen, she has been on our account for three years, and when I call she already knows our setup. After years of explaining our situation to a new agent every time, I cannot overstate how much that is worth.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The interface is functional rather than pleasant.
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Brooke Dupont
Director of Finance, Fairview Veterinary
United States·Software·1 to 10 employees
3.0
Apr 26, 2026
Verified userUsed less than 6 months
Depends entirely on who you get
Our first specialist was excellent, then she left and the replacement took months to get up to speed. The whole value proposition rests on one person, which is great when it works and exposed when it does not.
Pros
Migration and onboarding are handled for you rather than left as self service.
Cons
The invoice is hard to read without asking someone to explain it.
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Delia Hutchins
Studio Director, Foundry Road Studios
United States·Real estate·11 to 50 employees
5.0
Dec 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our specialist knows our account
We moved mid year with filings already in flight and Paychex handled the whole migration. Nothing was missed and I did almost nothing. That was the entire reason we chose them over a cheaper self service option.
Pros
HR support and the handbook builder cover what a small company would otherwise hire for.
Cons
Canadian payroll is a separate agreement.
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Malcolm Kearney
HR Manager, Cedar & Vine Interiors
United States·Construction·1 to 10 employees
2.0
Jul 16, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The app is a decade behind the website
Three separate fees appeared in the first six months that were not in the quote I signed. Each was small and defensible on its own. Together they moved our real cost well above the competitor we turned down.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 22, 2024
Thank you for the feedback on billing clarity. We have asked your service team to walk through the invoice line by line with you and to confirm nothing is on there that should not be.
30 found this helpful
Hassan Pemberton
Owner, Aurora Print House
United States·Ecommerce·1 to 10 employees
3.0
Mar 2, 2025
Verified userUsed 1 to 2 years
Solid, if you can read the invoice
The invoice has line items I have asked about twice and still do not fully understand. The payroll runs correctly, but I should not need a call to explain my own bill.
Pros
Garnishment administration is handled properly.
Cons
The mobile app lags well behind the web product.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Isaac Quintero
VP of Sales, Willow & Ash Salons
United States·Professional services·1 to 10 employees
5.0
Apr 19, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The migration was handled for us
The HR side means we have not needed to hire an HR generalist yet. Handbook, compliance alerts, someone to call about a termination question. At 60 people that is a real saving.
Pros
Full US filings: Form 941, 940, W-2, 1099-NEC, plus state and local.
Cons
Pricing is quoted and add on heavy, and fees appear that were not in the quote.
United States
Canada