Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
56 found this helpful
Ines Ellsworth
Accountant, Vertex Machine Works
United States·Financial services·1 to 10 employees
4.0
Aug 31, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Lucas Tanaka
HR Manager, Meridian Dental Group
Canada·Professional services·11 to 50 employees
5.0
Mar 31, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The bank feed alone justifies the cost
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Bethany Choi
Office Manager, Kestrel Analytics
United States·Healthcare·500+ employees
3.0
Jan 18, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Hannah Castillo
Bookkeeper, Trailhead Bicycles
United States·Marketing·51 to 200 employees
4.0
Sep 18, 2024
Verified userUsed 2 or more years
Every accountant we called already knew it
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Andre Desai
Project Manager, Fairview Veterinary
Canada·Education·1 to 10 employees
5.0
Nov 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The bank feed alone justifies the cost
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Sasha Mahoney
Bookkeeper, Harborline Supply
United States·Education·11 to 50 employees
3.0
Sep 3, 2024
LinkedIn confirmedUsed 1 to 2 years
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Andre Hollis
Owner, Hillcrest Family Clinic
United States·Healthcare·51 to 200 employees
3.0
Apr 20, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Celeste Rowan
General Manager, Foundry Road Studios
United States·Professional services·11 to 50 employees
5.0
Jun 10, 2026
LinkedIn confirmedUsed less than 6 months
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Ophelia Eriksson
HR Manager, Lantern Creative
Canada·Hospitality·11 to 50 employees
2.0
Jan 31, 2025
Verified userUsed less than 6 months
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 6, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
48 found this helpful
Ximena Ainsworth
VP of Sales, Lantern Creative
United States·Retail·500+ employees
5.0
Oct 6, 2025
LinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Willa Contreras
Controller, Clearview Windows
United States·Marketing·51 to 200 employees
4.0
May 2, 2025
Verified userUsed 6 to 12 months
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Mireille Thornton
Bookkeeper, Northern Star Staffing
United States·Software·11 to 50 employees
2.0
Jun 17, 2025
Used less than 6 months
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 26, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
44 found this helpful
Katherine Dupont
Director of Finance, Falcon Ridge Landscaping
United States·Hospitality·11 to 50 employees
4.0
Sep 6, 2025
Verified userUsed 6 to 12 months
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Celeste Fairbanks
Founder, Trailhead Bicycles
Canada·Transport and logistics·11 to 50 employees
5.0
Oct 23, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Callum Abbott
Studio Director, Bluewater Consulting
United States·Professional services·51 to 200 employees
5.0
Dec 10, 2025
Used 6 to 12 months
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Samuel Fairbanks
Studio Director, Silverbirch Accounting
United States·Professional services·500+ employees
1.0
Aug 6, 2025
LinkedIn confirmedUsed less than 6 months
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Alistair Broadbent
HR Manager, Meridian Dental Group
United States·Software·1 to 10 employees
4.0
Mar 3, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Victor Whitaker
Director of Finance, Harborline Supply
United States·Real estate·1 to 10 employees
4.0
Aug 25, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Devon Vasquez
Operations Manager, Sandbar Hospitality
Canada·Construction·1 to 10 employees
4.0
Oct 16, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Canada
United States