We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Extremely stable once configured
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
54 found this helpful
Joelle Montoya
Operations Manager, Hillcrest Family Clinic
United States·Financial services·11 to 50 employees
5.0
Mar 29, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Work in progress review catches everything
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
LEDES export for corporate clients
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Halima Paredes
Owner, Bluewater Consulting
United States·Education·51 to 200 employees
2.0
Jan 28, 2026
Used 1 to 2 years
The cloud competition has caught up
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 4, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
53 found this helpful
Julia Underwood
Office Manager, Maplewood Childcare
United States·Real estate·11 to 50 employees
4.0
Dec 4, 2024
Verified userUsed 1 to 2 years
Our bills stopped getting argued with
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Ulises Lundgren
VP of Sales, Coastline Outfitters
United States·Manufacturing·11 to 50 employees
5.0
Oct 12, 2024
Verified userUsed 6 to 12 months
LEDES export kept a corporate client
It is old and I do not care. It bills correctly, every month, and billing correctly is the only thing I need it to do.
Pros
Rate structures no general tool can match
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Danielle Gallagher
VP of Sales, Coastline Outfitters
United States·Accounting·51 to 200 employees
3.0
Jul 14, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Windows only, in a firm that went remote
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Itemized narrative invoices clients accept
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Julia Raghavan
Studio Director, Northern Star Staffing
United States·Retail·11 to 50 employees
5.0
Aug 30, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Work in progress review catches everything
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Itemized narrative invoices clients accept
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Vikram Sandoval
Bookkeeper, Lantern Creative
United States·Marketing·11 to 50 employees
3.0
May 13, 2025
Verified userUsed 2 or more years
Windows only, in a firm that went remote
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Trust accounting built in
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Gabriel Okonkwo
Chief of Staff, Aurora Print House
United States·Professional services·51 to 200 employees
5.0
Jan 14, 2025
Verified userUsed 2 or more years
The rate engine is why we have never left
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Trust accounting built in
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Yara Kaur
Bookkeeper, Falcon Ridge Landscaping
United States·Ecommerce·1 to 10 employees
4.0
May 28, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Twelve years in and it still bills right
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
Trust accounting built in
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Celeste Kaminski
General Manager, Summit Physio
United States·Healthcare·500+ employees
5.0
Mar 25, 2026
Verified userUsed 6 to 12 months
Twelve years in and it still bills right
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Rate structures no general tool can match
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Rashid Torres
Head of Operations, Beacon Legal Partners
Canada·Hospitality·1 to 10 employees
3.0
Feb 14, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The learning curve is real
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
LEDES export for corporate clients
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Isaac Wesley
Head of Operations, Redbrick Property Group
United States·Transport and logistics·11 to 50 employees
3.0
Nov 19, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Windows only, in a firm that went remote
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Daniel Hutchins
Controller, Blackstone Contracting
Canada·Accounting·1 to 10 employees
4.0
May 13, 2026
LinkedIn confirmedUsed 1 to 2 years
Nothing else models our rates correctly
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Nadia Haddad
Bookkeeper, Kestrel Analytics
United States·Construction·11 to 50 employees
1.0
Feb 20, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The cloud competition has caught up
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Trust accounting built in
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Trisha Hollis
Owner, Summit Physio
United States·Ecommerce·51 to 200 employees
2.0
Dec 15, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support quality has fallen off
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
LEDES export for corporate clients
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Odette Underwood
General Manager, Summit Physio
Canada·Healthcare·11 to 50 employees
1.0
Oct 1, 2024
LinkedIn confirmedUsed 1 to 2 years
Database issues cost us two days
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 11, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
40 found this helpful
Amara Kessler
General Manager, Northern Star Staffing
United States·Nonprofit·1 to 10 employees
4.0
Jul 6, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Work in progress review catches everything
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Emilio Torres
Owner, Falcon Ridge Landscaping
United States·Manufacturing·500+ employees
5.0
Nov 25, 2025
Verified userUsed 1 to 2 years
Our bills stopped getting argued with
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Gregory Bergstrom
Project Manager, Hillcrest Family Clinic
United States·Software·1 to 10 employees
3.0
Jul 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Windows only, in a firm that went remote
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
LEDES export for corporate clients
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 17, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
United States
Canada