There is no meaningful reporting. I cannot see utilization, I cannot see project profitability, and cross project visibility is thin. We keep those answers in a spreadsheet, which is the trade we knowingly made.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 4, 2026
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
60 found this helpful
Marcus Abbott
People Operations Lead, Meridian Dental Group
United States·Retail·1 to 10 employees
4.0
Jan 22, 2026
LinkedIn confirmedUsed less than 6 months
Check ins replaced our status meeting
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
60 found this helpful
Mabel Haddad
Practice Manager, Fairview Veterinary
Canada·Financial services·1 to 10 employees
4.0
Dec 21, 2024
Verified userUsed 1 to 2 years
Two hundred and ninety nine flat for everyone
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
No training required for anyone to use it correctly
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Tanya Nowak
Office Manager, Northern Star Staffing
United States·Retail·1 to 10 employees
5.0
Oct 31, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It has not changed and that is the feature
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
No training required for anyone to use it correctly
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
56 found this helpful
Tessa Raghavan
Studio Director, Trailhead Bicycles
United States·Financial services·11 to 50 employees
3.0
Oct 13, 2024
LinkedIn confirmedUsed 6 to 12 months
Deliberately less software, know that going in
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
Message boards keep decisions findable long after the fact
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
56 found this helpful
Aaron Pyne
Managing Partner, Ironwood Fabrication
United States·Legal·1 to 10 employees
5.0
May 15, 2026
Used 2 or more years
Our team of forty pays what ten would
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
Clients and guests included without extra seats
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Anika Ghosh
Operations Manager, Cedar & Vine Interiors
United States·Real estate·11 to 50 employees
4.0
Sep 19, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It has not changed and that is the feature
I rolled it out on a Monday with no training session and no documentation. By Wednesday everyone was using it correctly. Every other tool we have adopted needed a session, a champion and three months of nagging.
Pros
Clients and guests included without extra seats
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Kendra Vasquez
Accountant, Meridian Dental Group
United States·Financial services·201 to 500 employees
4.0
May 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred and ninety nine flat for everyone
I rolled it out on a Monday with no training session and no documentation. By Wednesday everyone was using it correctly. Every other tool we have adopted needed a session, a champion and three months of nagging.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Vincent Ortiz
Controller, Copper Mountain Brewing
Canada·Hospitality·11 to 50 employees
4.0
Feb 23, 2025
LinkedIn confirmedUsed less than 6 months
The tool nobody needed training for
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
Automatic check ins that can replace a status meeting
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Theo Jimenez
Controller, Cedar & Vine Interiors
United States·Transport and logistics·1 to 10 employees
1.0
Feb 19, 2025
LinkedIn confirmedUsed 1 to 2 years
We outgrew it and the move was painful
We build things, and task B genuinely cannot start until task A finishes. Basecamp has no way to express that, so our schedule lived in a spreadsheet next to it, which meant two sources of truth and eventually one of them was wrong. We moved to Smartsheet and I still miss the message boards.
Pros
No training required for anyone to use it correctly
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Farida Abbott
Project Manager, Foundry Road Studios
United States·Education·11 to 50 employees
5.0
Feb 23, 2026
Verified userUsed 1 to 2 years
Check ins replaced our status meeting
Internal email dropped by about half in the first two months because the conversation moved to where the work is. That was not something I was even trying to fix.
Pros
Clients and guests included without extra seats
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Kimberly Castellanos
Practice Manager, Coastline Outfitters
United States·Nonprofit·11 to 50 employees
4.0
Jun 14, 2025
Used 6 to 12 months
Decisions are findable a year later
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Terrence Norton
Chief of Staff, Meridian Dental Group
Canada·Construction·1 to 10 employees
4.0
Jul 1, 2025
LinkedIn confirmedUsed 2 or more years
The tool nobody needed training for
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
No training required for anyone to use it correctly
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Kendra McAllister
Controller, Northgate Logistics
United States·Professional services·51 to 200 employees
3.0
Mar 1, 2025
Verified userUsed less than 6 months
Great small, questionable large
Time tracking needs a third party add on. We use Everhour and it is fine, and it is another tool and another bill for something most competitors include.
Pros
No training required for anyone to use it correctly
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 3, 2025
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
43 found this helpful
Fiona Zhao
Controller, Blackstone Contracting
Other·Manufacturing·11 to 50 employees
5.0
Jul 4, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Email volume dropped by half
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
A genuinely free plan for one real project
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Hugo Ferreira
Owner, Beacon Legal Partners
United States·Software·11 to 50 employees
5.0
Sep 12, 2024
LinkedIn confirmedUsed 2 or more years
Two hundred and ninety nine flat for everyone
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Message boards keep decisions findable long after the fact
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Katherine Marchetti
Founder, Northern Star Staffing
United States·Marketing·51 to 200 employees
1.0
Jul 21, 2024
Verified userUsed less than 6 months
No dependencies ended it for our construction team
After four years and a few hundred projects, finding an old discussion is harder than it should be. Search returns a lot and ranks it poorly, and I often remember roughly when something was said and cannot get to it.
Pros
A genuinely free plan for one real project
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 27, 2024
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
41 found this helpful
Rosa Montoya
Sales Director, Cedar & Vine Interiors
United States·Nonprofit·1 to 10 employees
5.0
Jun 19, 2026
LinkedIn confirmedUsed less than 6 months
Two hundred and ninety nine flat for everyone
I rolled it out on a Monday with no training session and no documentation. By Wednesday everyone was using it correctly. Every other tool we have adopted needed a session, a champion and three months of nagging.
Pros
A genuinely free plan for one real project
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Wesley Chaudhary
VP of Sales, Ironwood Fabrication
Canada·Legal·11 to 50 employees
4.0
Jul 24, 2025
Verified userUsed 1 to 2 years
Two hundred and ninety nine flat for everyone
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Ravi Petrov
Accountant, Granite Peak Roofing
United States·Retail·51 to 200 employees
1.0
Feb 6, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
We outgrew it and the move was painful
Growing past about eighty people we needed portfolio reporting and resource visibility and there is no path to it inside Basecamp. Exporting years of discussion into a new tool was genuinely awful, and much of the context did not survive.
United States
Canada