Verified userLinkedIn confirmedUsed less than 6 months
Per user pricing is the sting
Every manager who needs to approve a bill counts as a licensed user on the lower plans. For a company with eight approvers that turns a reasonable price into an unreasonable one, and the discounted approver seat sits on a tier most small companies will not buy.
Pros
Two way sync with the major accounting platforms
Cons
ACH payments settle on their schedule, not immediately
Ease of use
Value for money
Customer service
Functionality
59 found this helpful
Douglas Thornton
Operations Manager, Ironwood Fabrication
United States·Ecommerce·11 to 50 employees
5.0
Dec 17, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The audit trail answered every question
Before this, an invoice arrived in someone's inbox, got forwarded, sat, and then somebody chased an approval over text. Now every bill has a route and a record. Our controller can see exactly where anything is without asking, and that visibility is what we actually bought.
Pros
Centralized inbox removes invoices from personal email
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Bruno Villanueva
General Manager, Aurora Print House
United States·Nonprofit·11 to 50 employees
3.0
Aug 15, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Good product, dull to configure
The sync depth depends entirely on which accounting product and which edition you run. Ours needed the Corporate plan to sync properly, which was a materially different price from the one I had budgeted. Confirm your exact edition before signing.
Pros
Two way sync with the major accounting platforms
Cons
ACH payments settle on their schedule, not immediately
Ease of use
Value for money
Customer service
Functionality
54 found this helpful
Elena Nasser
VP of Sales, Trailhead Bicycles
United States·Legal·201 to 500 employees
4.0
Sep 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The audit trail answered every question
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Centralized inbox removes invoices from personal email
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Cormac Lambert
Head of Operations, Summit Physio
Canada·Nonprofit·11 to 50 employees
5.0
Aug 16, 2025
LinkedIn confirmedUsed 1 to 2 years
The audit trail answered every question
We paid a vendor twice in 2023 and it took four months to notice. The duplicate detection has flagged three near misses since we moved and none have got through.
Pros
Approval routing with a timestamped audit trail
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Wren Lin
HR Manager, Copper Mountain Brewing
United States·Retail·11 to 50 employees
3.0
Sep 12, 2025
LinkedIn confirmedUsed less than 6 months
Worth it above a certain bill volume
Setting up approval policies, roles and coding rules took a solid week and it is not interesting work. Once done it runs itself. Nobody warned me the configuration was the project.
Pros
Duplicate invoice detection that actually catches things
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Brendan Tillman
Owner, Aurora Print House
Canada·Accounting·201 to 500 employees
2.0
Mar 30, 2026
Verified userLinkedIn confirmedUsed 2 or more years
A payment went missing for nine days
Support used to be quick and knowledgeable. Now it is a queue and then a script. I had a sync error that took eleven days and three agents, and the resolution was something the first agent should have known.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Jonathan Ibarra
Project Manager, Bluewater Consulting
Canada·Education·500+ employees
5.0
Dec 3, 2025
LinkedIn confirmedUsed 6 to 12 months
The QuickBooks sync is genuinely two way
Before this, an invoice arrived in someone's inbox, got forwarded, sat, and then somebody chased an approval over text. Now every bill has a route and a record. Our controller can see exactly where anything is without asking, and that visibility is what we actually bought.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Kendra Farouk
Practice Manager, Trailhead Bicycles
United States·Education·1 to 10 employees
5.0
Nov 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Two people now do what four did
Vendors send invoices to one address and the system reads them, codes them and queues them. No more paper on a desk, no more scanning. Our office manager got about four hours a week back immediately.
Pros
Two way sync with the major accounting platforms
Cons
ACH payments settle on their schedule, not immediately
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Delia Nguyen
General Manager, Cedar & Vine Interiors
United States·Software·51 to 200 employees
5.0
Oct 30, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Remote approval saved our month end
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Two way sync with the major accounting platforms
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Giselle Pemberton
Office Manager, Blackstone Contracting
United States·Software·11 to 50 employees
5.0
Dec 3, 2024
Verified userUsed 1 to 2 years
Approvals stopped happening by text message
We went through a review and the auditor asked for approval evidence on a sample of forty payments. It took about twenty minutes because every approval is timestamped against the invoice with who did it. That used to be a genuine scramble through email.
Pros
Centralized inbox removes invoices from personal email
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Jamal Tanaka
Controller, Bluewater Consulting
United States·Retail·1 to 10 employees
4.0
Jun 28, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Two people now do what four did
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Approval routing with a timestamped audit trail
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Amelia Leclerc
Owner, Beacon Legal Partners
United States·Construction·1 to 10 employees
5.0
Sep 27, 2024
Verified userLinkedIn confirmedUsed less than 6 months
The QuickBooks sync is genuinely two way
We went through a review and the auditor asked for approval evidence on a sample of forty payments. It took about twenty minutes because every approval is timestamped against the invoice with who did it. That used to be a genuine scramble through email.
Pros
Centralized inbox removes invoices from personal email
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Neil Isozaki
Finance Manager, Falcon Ridge Landscaping
United States·Transport and logistics·500+ employees
3.0
Oct 18, 2025
Verified userUsed 6 to 12 months
Payment timing is not instant
Under about fifteen bills a month I would not bother. We do around two hundred and it is essential. There is a threshold and you should be honest about which side of it you are on, because per user pricing punishes low volume hard.
Pros
Two way sync with the major accounting platforms
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Katya Gallagher
Chief of Staff, Hillcrest Family Clinic
United States·Accounting·11 to 50 employees
5.0
Sep 13, 2025
Verified userUsed 1 to 2 years
Two people now do what four did
Virtual cards for the vendors who accept them earn us rebate on spend that used to go out as a check. It is not a huge number and it is more than the subscription.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Emmett Okonkwo
Bookkeeper, Northgate Logistics
United States·Nonprofit·51 to 200 employees
4.0
Sep 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Duplicate payments stopped completely
We paid a vendor twice in 2023 and it took four months to notice. The duplicate detection has flagged three near misses since we moved and none have got through.
Pros
Duplicate invoice detection that actually catches things
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Daniel Barlow
Director of Finance, Foundry Road Studios
United States·Nonprofit·51 to 200 employees
1.0
Aug 18, 2025
Used 6 to 12 months
Approvers counting as users is a racket
A payment left our account and did not reach the vendor for nine days. Support could not tell me where it was for most of that. Everything was eventually fine and I have never fully trusted the timing since.
Pros
Approval routing with a timestamped audit trail
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Marcus Mensah
Sales Director, Tidewater Marine Services
Canada·Ecommerce·201 to 500 employees
4.0
Nov 23, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The audit trail answered every question
Vendors send invoices to one address and the system reads them, codes them and queues them. No more paper on a desk, no more scanning. Our office manager got about four hours a week back immediately.
Pros
Centralized inbox removes invoices from personal email
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Adele Harrington
Accountant, Sandbar Hospitality
Canada·Financial services·11 to 50 employees
2.0
Sep 10, 2025
Used less than 6 months
Per user pricing is the sting
Support used to be quick and knowledgeable. Now it is a queue and then a script. I had a sync error that took eleven days and three agents, and the resolution was something the first agent should have known.
Pros
Centralized inbox removes invoices from personal email
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Franklin Vance
Operations Manager, Prairie Rose Bakery
United States·Accounting·51 to 200 employees
4.0
Jun 4, 2025
Used 6 to 12 months
Duplicate payments stopped completely
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Two way sync with the major accounting platforms
Cons
ACH payments settle on their schedule, not immediately
Canada
United States