The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
Two way email sync that keeps full context on the deal
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 12, 2024
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
61 found this helpful
Yara Whelan
VP of Sales, Coastline Outfitters
United States·Hospitality·1 to 10 employees
2.0
Apr 19, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Support is the weak point by a distance
First response took two days and asked me to restate the problem I had already described in detail. When we finally reached a technical person they were good. Getting there took a week on an issue that was blocking our team.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
60 found this helpful
Quinn Whitaker
Office Manager, Northern Star Staffing
United States·Professional services·1 to 10 employees
5.0
Mar 20, 2026
LinkedIn confirmedUsed less than 6 months
Lead scoring that turned out to be right
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Built in phone with automatic call logging and recording
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
59 found this helpful
Beatriz Thibault
Owner, Summit Physio
Canada·Real estate·201 to 500 employees
4.0
Nov 17, 2025
Used less than 6 months
Our reps stopped keeping a side spreadsheet
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Configurable by a sales manager without an administrator
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
58 found this helpful
Brendan Hollis
General Manager, Falcon Ridge Landscaping
United States·Marketing·11 to 50 employees
4.0
Sep 14, 2024
Verified userUsed 2 or more years
Free tier ran our first year
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Genuinely capable at nine dollars per user per month
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Caleb Jorgensen
Chief of Staff, Silverbirch Accounting
United States·Real estate·1 to 10 employees
3.0
Nov 24, 2024
Verified userUsed 6 to 12 months
Better if you run other Freshworks products
The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Denise Novak
Founder, Cedar & Vine Interiors
Canada·Nonprofit·51 to 200 employees
3.0
Oct 19, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Reporting is good rather than deep
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Built in phone with automatic call logging and recording
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Deepa Cisneros
General Manager, Vertex Machine Works
United States·Transport and logistics·500+ employees
5.0
May 14, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Calls log themselves against the record
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Two way email sync that keeps full context on the deal
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Cody Lindqvist
Founder, Vertex Machine Works
Canada·Marketing·500+ employees
4.0
Oct 5, 2024
LinkedIn confirmedUsed 2 or more years
Nine dollars for something this capable
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Built in phone with automatic call logging and recording
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Bethany Stavros
Director of Finance, Fairview Veterinary
United States·Nonprofit·1 to 10 employees
5.0
May 9, 2026
Verified userUsed 2 or more years
Nine dollars for something this capable
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Two way email sync that keeps full context on the deal
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Lionel Mercer
Managing Partner, Northgate Logistics
United States·Financial services·201 to 500 employees
5.0
Aug 18, 2024
Verified userUsed 1 to 2 years
Calls log themselves against the record
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Two way email sync that keeps full context on the deal
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Gwen Ashford
Practice Manager, Lantern Creative
United States·Ecommerce·11 to 50 employees
5.0
May 19, 2026
Verified userUsed less than 6 months
Free tier ran our first year
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Portia Xu
Head of Operations, Trailhead Bicycles
United States·Construction·11 to 50 employees
4.0
Nov 18, 2025
Used 1 to 2 years
Nine dollars for something this capable
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Keith Dupont
Project Manager, Bluewater Consulting
United States·Retail·51 to 200 employees
4.0
Jul 18, 2025
Used 6 to 12 months
Nine dollars for something this capable
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Two way email sync that keeps full context on the deal
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Felicia Buchanan
HR Manager, Vertex Machine Works
Canada·Legal·500+ employees
5.0
Feb 14, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Set up without an administrator
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Olivia Bell
Practice Manager, Fairview Veterinary
United States·Hospitality·1 to 10 employees
4.0
Jun 23, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Free tier ran our first year
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Built in phone with automatic call logging and recording
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Simone Eberhardt
Head of Operations, Sandbar Hospitality
Canada·Real estate·51 to 200 employees
5.0
Jun 8, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Calls log themselves against the record
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Real free tier for up to three users
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Bruno Ugwu
Project Manager, Bluewater Consulting
United States·Real estate·51 to 200 employees
5.0
Apr 21, 2026
Verified userUsed 6 to 12 months
Sequences on Pro paid for the upgrade
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Genuinely capable at nine dollars per user per month
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Hannah Tanaka
VP of Sales, Kestrel Analytics
United States·Hospitality·201 to 500 employees
5.0
Oct 15, 2024
Verified userUsed 1 to 2 years
Set up without an administrator
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Liam Thornton
Practice Manager, Lantern Creative
United States·Education·201 to 500 employees
4.0
Apr 2, 2025
Used 1 to 2 years
The phone being built in changed our day
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Built in phone with automatic call logging and recording
United States
Canada