Verified userLinkedIn confirmedUsed less than 6 months
FDA audit went smoothly because of it
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Quality control holds that genuinely block shipment
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Sarah Rowan
Accountant, Blackstone Contracting
United States·Software·1 to 10 employees
5.0
Sep 2, 2024
Verified userUsed 1 to 2 years
One instance, three countries, one close
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
54 found this helpful
Jorge Donnelly
Project Manager, Fairview Veterinary
United States·Marketing·11 to 50 employees
3.0
Mar 18, 2026
Used 1 to 2 years
Functional, not modern
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Kevin Aoki
Owner, Harborline Supply
Canada·Legal·1 to 10 employees
4.0
Mar 31, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Potency and yield without a workaround
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Multi site, multi legislation and multi currency native
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Zara Lindqvist
Head of Operations, Tidewater Marine Services
United States·Hospitality·11 to 50 employees
4.0
Apr 24, 2025
Used 6 to 12 months
Potency and yield without a workaround
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Leonard Cisneros
Project Manager, Northern Star Staffing
United States·Retail·1 to 10 employees
2.0
Jul 27, 2025
Used 1 to 2 years
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Quality control holds that genuinely block shipment
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Bianca Haugen
VP of Sales, Harborline Supply
United States·Ecommerce·11 to 50 employees
2.0
Jun 20, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Adoption was a project of its own
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Stands up to FDA and regulatory audit
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Vanessa Jefferson
Accountant, Kestrel Analytics
United States·Financial services·11 to 50 employees
4.0
Sep 24, 2024
Used 6 to 12 months
One instance, three countries, one close
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Adrian Harrington
Owner, Ironwood Fabrication
United States·Manufacturing·51 to 200 employees
5.0
Sep 21, 2024
Verified userLinkedIn confirmedUsed less than 6 months
FDA audit went smoothly because of it
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
One instance across several countries
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Hannah Lindqvist
Operations Manager, Bluewater Consulting
Canada·Ecommerce·1 to 10 employees
3.0
Jun 30, 2025
Verified userUsed 1 to 2 years
Right for us, wrong for most people our size
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Trisha Iqbal
Owner, Redbrick Property Group
United States·Marketing·51 to 200 employees
5.0
Mar 6, 2025
Verified userUsed 2 or more years
FDA audit went smoothly because of it
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Nadia Vasquez
VP of Sales, Copper Mountain Brewing
Canada·Professional services·1 to 10 employees
5.0
Sep 6, 2024
Verified userUsed 6 to 12 months
Recall traced in minutes across three plants
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Quality control holds that genuinely block shipment
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Nathaniel Donnelly
Office Manager, Sandbar Hospitality
Other·Construction·11 to 50 employees
3.0
Jan 2, 2025
Verified userUsed 2 or more years
Functional, not modern
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Process manufacturing with real formulas and recipes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Keith Hammond
Owner, Lantern Creative
United States·Healthcare·201 to 500 employees
5.0
Oct 1, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One instance, three countries, one close
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Dana Whitaker
General Manager, Vertex Machine Works
Canada·Nonprofit·1 to 10 employees
4.0
May 14, 2026
Verified userUsed 1 to 2 years
Process manufacturing done properly
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Quality control holds that genuinely block shipment
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Callum Sinclair
Founder, Ironwood Fabrication
United States·Accounting·51 to 200 employees
4.0
Nov 17, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Potency and yield without a workaround
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Noor Zielinski
Office Manager, Maplewood Childcare
United States·Transport and logistics·1 to 10 employees
3.0
May 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Right for us, wrong for most people our size
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Process manufacturing with real formulas and recipes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 3, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
39 found this helpful
Gregory Ponce
Managing Partner, Trailhead Bicycles
Canada·Manufacturing·51 to 200 employees
5.0
Jul 6, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Recall traced in minutes across three plants
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
One instance across several countries
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Hassan Aoki
Practice Manager, Ironwood Fabrication
United States·Construction·201 to 500 employees
1.0
Apr 22, 2025
Verified userUsed 2 or more years
The cost went far past the quote
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 27, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
38 found this helpful
Ursula Tanaka
Controller, Sandbar Hospitality
United States·Legal·1 to 10 employees
5.0
Jan 2, 2026
Verified userUsed 6 to 12 months
FDA audit went smoothly because of it
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Multi site, multi legislation and multi currency native
United States
Canada