We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Harold Nasser
VP of Sales, Beacon Legal Partners
United States·Legal·11 to 50 employees
5.0
Sep 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Executives read the dashboard unprompted
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Paige Radcliffe
Bookkeeper, Blackstone Contracting
United States·Education·1 to 10 employees
3.0
Sep 9, 2024
Used 1 to 2 years
Powerful, and not beautiful
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 20, 2024
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
56 found this helpful
Laura Acheson
Bookkeeper, Willow & Ash Salons
Canada·Education·11 to 50 employees
4.0
Dec 29, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Executives read the dashboard unprompted
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Warren Ishikawa
People Operations Lead, Redbrick Property Group
United States·Real estate·11 to 50 employees
2.0
Jul 30, 2024
Verified userUsed 1 to 2 years
Enterprise pricing was a shock
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
Genuine dependencies and critical path
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Preston Forsythe
Finance Manager, Sandbar Hospitality
Canada·Education·11 to 50 employees
5.0
May 20, 2026
Verified userUsed 2 or more years
Forms feed the sheet and route themselves
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Jamal Nguyen
Sales Director, Sandbar Hospitality
United States·Ecommerce·201 to 500 employees
5.0
Mar 3, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Ezra Kaur
Head of Operations, Fairview Veterinary
United States·Retail·1 to 10 employees
3.0
Aug 17, 2024
Verified userUsed 6 to 12 months
Flexibility becomes fifty column sheets
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Tessa Marchetti
Office Manager, Beacon Legal Partners
United States·Retail·11 to 50 employees
4.0
Jun 27, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Simone Winters
Finance Manager, Cedar & Vine Interiors
United States·Education·500+ employees
3.0
Mar 29, 2026
Used 2 or more years
Add ons are where the budget goes
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Joelle Ghosh
Managing Partner, Prairie Rose Bakery
Canada·Professional services·11 to 50 employees
5.0
Dec 25, 2025
Verified userUsed less than 6 months
Our site supervisors understood it immediately
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Ronan Acheson
Accountant, Cedar & Vine Interiors
United States·Professional services·1 to 10 employees
5.0
Feb 16, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Brooke Kaminski
Founder, Trailhead Bicycles
United States·Marketing·1 to 10 employees
4.0
Aug 14, 2025
Verified userUsed 6 to 12 months
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Unlimited free contributors on every plan
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Spencer Ibarra
General Manager, Falcon Ridge Landscaping
United States·Software·11 to 50 employees
4.0
Jun 28, 2025
Verified userUsed less than 6 months
Free contributors changed the economics
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Curtis Gallagher
Office Manager, Granite Peak Roofing
United States·Professional services·11 to 50 employees
3.0
Sep 30, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Somebody has to own the conventions
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 4, 2024
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
45 found this helpful
Danielle Kessler
Founder, Ironwood Fabrication
United States·Hospitality·1 to 10 employees
4.0
Feb 16, 2026
Verified userUsed 2 or more years
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Beatriz Sharma
Bookkeeper, Bluewater Consulting
Canada·Financial services·11 to 50 employees
4.0
Dec 27, 2025
LinkedIn confirmedUsed less than 6 months
Our site supervisors understood it immediately
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Margot Norton
Bookkeeper, Aurora Print House
United States·Hospitality·51 to 200 employees
5.0
Mar 17, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Two hundred project sheets into one view
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Harold Eriksson
Operations Manager, Clearview Windows
Canada·Legal·11 to 50 employees
5.0
Dec 17, 2024
Used 1 to 2 years
Free contributors changed the economics
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Otis Lambert
Office Manager, Maplewood Childcare
United States·Software·1 to 10 employees
5.0
Nov 24, 2025
LinkedIn confirmedUsed 6 to 12 months
Forms feed the sheet and route themselves
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
United States
Canada