Verified userLinkedIn confirmedUsed 6 to 12 months
It lives in Gmail so people actually use it
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Sofia Doyle
Founder, Copper Mountain Brewing
United States·Construction·1 to 10 employees
5.0
Jan 11, 2026
Verified userUsed less than 6 months
It lives in Gmail so people actually use it
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Marisol Pyne
People Operations Lead, Northgate Logistics
Canada·Manufacturing·51 to 200 employees
5.0
Nov 18, 2024
Used 2 or more years
Perfect for a relationship led agency
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Hassan Schneider
Controller, Prairie Rose Bakery
United States·Legal·1 to 10 employees
3.0
Mar 24, 2025
Verified userUsed 1 to 2 years
Priced above what the feature list justifies
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
51 found this helpful
Gwen Fry
Controller, Cedar & Vine Interiors
United States·Healthcare·1 to 10 employees
1.0
Jun 17, 2026
Used less than 6 months
Pointless if you are not on Google Workspace
Renewal came in noticeably higher and I could not point to anything meaningful that had shipped that year. When I asked, the answer was general platform investment. We stayed because moving is painful and I am watching it.
Pros
Well suited to relationship led sales rather than high volume
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
50 found this helpful
Hugo Thornton
Sales Director, Northern Star Staffing
United States·Marketing·11 to 50 employees
4.0
Dec 13, 2024
Verified userUsed 6 to 12 months
It lives in Gmail so people actually use it
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Native Google Workspace application with shared permissions
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Ingrid Tran
Owner, Fairview Veterinary
Other·Ecommerce·201 to 500 employees
5.0
May 28, 2026
Verified userUsed less than 6 months
Google permissions rather than a second system
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Jamal Quintero
Founder, Northern Star Staffing
United States·Software·51 to 200 employees
5.0
May 18, 2026
Used 1 to 2 years
It lives in Gmail so people actually use it
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Priya Tran
Chief of Staff, Beacon Legal Partners
United States·Construction·1 to 10 employees
4.0
Jul 3, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It lives in Gmail so people actually use it
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Well suited to relationship led sales rather than high volume
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Keith Ortiz
Head of Operations, Tidewater Marine Services
United States·Transport and logistics·51 to 200 employees
5.0
Jan 15, 2025
Verified userUsed less than 6 months
Google permissions rather than a second system
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Kirsten Jorgensen
Office Manager, Copper Mountain Brewing
United States·Nonprofit·201 to 500 employees
3.0
Jun 14, 2025
Verified userUsed 6 to 12 months
Basic caps at three users, which is the catch
Marketing automation is basically absent. We run Mailchimp alongside it, which is fine and is a second bill and a second list to keep clean.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 18, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
42 found this helpful
Wren Aoki
Office Manager, Vertex Machine Works
United States·Marketing·1 to 10 employees
4.0
May 21, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Elliot Moreau
People Operations Lead, Cedar & Vine Interiors
United States·Legal·1 to 10 employees
4.0
Dec 22, 2024
LinkedIn confirmedUsed 2 or more years
Google permissions rather than a second system
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Well suited to relationship led sales rather than high volume
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Kirsten Okafor
Managing Partner, Blackstone Contracting
Canada·Software·1 to 10 employees
4.0
Jan 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
No separate place to remember to update
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Well suited to relationship led sales rather than high volume
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Dominic Donnelly
General Manager, Coastline Outfitters
Other·Marketing·51 to 200 employees
4.0
Aug 13, 2024
LinkedIn confirmedUsed 2 or more years
Perfect for a relationship led agency
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Delia Eriksson
Office Manager, Coastline Outfitters
Canada·Ecommerce·1 to 10 employees
3.0
Dec 3, 2024
Verified userUsed 1 to 2 years
Fine at our size, unclear at double it
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Mireille Zamora
Practice Manager, Harborline Supply
United States·Software·11 to 50 employees
4.0
Oct 14, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Google permissions rather than a second system
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Ingrid Montoya
Owner, Clearview Windows
United States·Legal·201 to 500 employees
4.0
May 25, 2025
Verified userUsed less than 6 months
No separate place to remember to update
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Adrian Finnegan
Office Manager, Copper Mountain Brewing
United States·Ecommerce·11 to 50 employees
2.0
Dec 4, 2024
Verified userUsed 1 to 2 years
Pointless if you are not on Google Workspace
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Rashid Tillman
VP of Sales, Northern Star Staffing
Canada·Professional services·51 to 200 employees
5.0
May 13, 2026
Verified userUsed 1 to 2 years
Contacts appear without anyone adding them
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Contacts and activity capture themselves from email and calendar
Cons
No reason to buy it if you are not on Google Workspace
United States
Canada