United States·Financial services·1 to 10 employees
5.0
May 23, 2025
Verified userUsed 1 to 2 years
Proofing ended the email thread with nine attachments
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Blueprints so every project starts with the right structure
Cons
The features worth buying sit on the Business plan
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Erin Guerrero
Managing Partner, Blackstone Contracting
Canada·Professional services·1 to 10 employees
1.0
Feb 17, 2025
LinkedIn confirmedUsed less than 6 months
Notifications were overwhelming out of the box
The mobile app is slow and the navigation does not match the desktop mental model. People use it to approve something and nothing else. For a platform this capable the app feels neglected.
Pros
Cross project dependencies rather than project only
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Noor Espinoza
Owner, Hillcrest Family Clinic
United States·Healthcare·1 to 10 employees
3.0
Mar 1, 2025
Verified userUsed less than 6 months
The first three weeks are genuinely hard
Team at ten dollars is fine and nearly everything that makes Wrike worth choosing sits on Business at twenty five. Request forms, blueprints, approvals, time tracking and custom fields are all up there. Plan against Business.
Pros
Blueprints so every project starts with the right structure
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 13, 2025
We are sorry about the delay resolving your automation issue, which is not the standard we aim for. If you share your ticket reference we will review how it was handled.
50 found this helpful
Katya Beaumont
Project Manager, Fairview Veterinary
United States·Ecommerce·1 to 10 employees
5.0
Sep 26, 2024
Verified userUsed 2 or more years
It holds up when the work gets complicated
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Holds up at high project volume where lighter tools fail
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
48 found this helpful
Laura Nascimento
Office Manager, Harborline Supply
United States·Professional services·1 to 10 employees
4.0
Jun 13, 2026
Verified userUsed less than 6 months
Proofing ended the email thread with nine attachments
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Holds up at high project volume where lighter tools fail
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Wyatt Pyne
Founder, Aurora Print House
United States·Marketing·500+ employees
4.0
Mar 6, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our creative reviews finally have a record
We manage about ninety concurrent projects across four teams and it does not fall over. We came from a board tool that was lovely at fifteen projects and became a wall at sixty.
Pros
Blueprints so every project starts with the right structure
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Simon Raghavan
Sales Director, Cedar & Vine Interiors
United States·Professional services·1 to 10 employees
5.0
Jan 13, 2026
Verified userUsed less than 6 months
One system replaced three for our agency
Native time tracking means our billable hours come out of the same system that holds the work. We ran Asana plus Harvest before and reconciled between them monthly, which was a job nobody wanted.
Pros
Holds up at high project volume where lighter tools fail
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Rebecca Hollis
Owner, Northgate Logistics
United States·Professional services·1 to 10 employees
5.0
Jul 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Cross project dependencies we actually needed
Blueprints mean a new campaign launches with the same twenty two tasks, the same dependencies and the same owners every time. Our newer producers do not have to remember the process because the process arrives with the project.
Pros
Cross project dependencies rather than project only
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Andre Nakamura
Practice Manager, Silverbirch Accounting
United States·Construction·1 to 10 employees
2.0
Aug 1, 2024
LinkedIn confirmedUsed 1 to 2 years
The mobile app frustrates more than it helps
The mobile app is slow and the navigation does not match the desktop mental model. People use it to approve something and nothing else. For a platform this capable the app feels neglected.
Pros
Request forms that capture a complete brief and create the project
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Devon Ogilvie
People Operations Lead, Copper Mountain Brewing
Other·Real estate·11 to 50 employees
2.0
Dec 25, 2025
Used 2 or more years
Support took nine days on a blocking issue
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Proofing and markup with version history and recorded approvals
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Quentin Goodwin
General Manager, Silverbirch Accounting
Other·Ecommerce·201 to 500 employees
3.0
Nov 2, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Configure it properly or do not bother
Compared with monday.com it looks like a tool for professionals rather than something designed to delight. Some of our team read that as cold. It is also why it survives complexity, so I take the trade.
Pros
Cross project dependencies rather than project only
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Jasmine Emerson
HR Manager, Ironwood Fabrication
United States·Accounting·11 to 50 employees
2.0
Jan 1, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Support took nine days on a blocking issue
The default notification volume is relentless. Half my team had muted it within three weeks, which defeats the point entirely. It is configurable and the defaults train people to ignore the tool before they discover that.
Pros
Proofing and markup with version history and recorded approvals
Cons
Requires someone to own configuration to succeed
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 9, 2026
Thank you for the feedback. Notification defaults are something we continue to refine and your point is well made. Our support team can help you set sensible team wide defaults if that would be useful.
43 found this helpful
Ingrid Farouk
Controller, Trailhead Bicycles
Canada·Manufacturing·51 to 200 employees
2.0
Jun 15, 2025
Verified userUsed less than 6 months
The mobile app frustrates more than it helps
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Blueprints so every project starts with the right structure
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 20, 2025
Thank you for the feedback. Notification defaults are something we continue to refine and your point is well made. Our support team can help you set sensible team wide defaults if that would be useful.
43 found this helpful
Miguel Silva
Studio Director, Beacon Legal Partners
United States·Real estate·201 to 500 employees
5.0
Nov 20, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Time tracking is native, not another tool
Cross project dependencies matter to us because a delay in one client's asset delivery genuinely moves another project's schedule. Most tools model dependencies inside a project only, which was useless for how we work.
Pros
Holds up at high project volume where lighter tools fail
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Mabel Dupont
Founder, Kestrel Analytics
Canada·Marketing·51 to 200 employees
5.0
Apr 25, 2026
Verified userUsed 2 or more years
Cross project dependencies we actually needed
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Cross project dependencies rather than project only
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Otis Novak
VP of Sales, Cedar & Vine Interiors
United States·Marketing·1 to 10 employees
2.0
May 13, 2025
Used 6 to 12 months
Support took nine days on a blocking issue
We had an automation misfiring and creating duplicate tasks across live client projects. It took nine days and three escalations to get someone who understood it. During that time we turned automation off entirely and worked manually.
Pros
Request forms that capture a complete brief and create the project
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Kevin Villareal
Practice Manager, Foundry Road Studios
United States·Construction·11 to 50 employees
4.0
Apr 20, 2025
LinkedIn confirmedUsed 2 or more years
Time tracking is native, not another tool
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Request forms that capture a complete brief and create the project
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Alistair Winters
Operations Manager, Granite Peak Roofing
Canada·Software·11 to 50 employees
4.0
Jan 8, 2025
LinkedIn confirmedUsed less than 6 months
One system replaced three for our agency
Cross project dependencies matter to us because a delay in one client's asset delivery genuinely moves another project's schedule. Most tools model dependencies inside a project only, which was useless for how we work.
Pros
Native time tracking and billable hours
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Odette Oyelaran
HR Manager, Meridian Dental Group
United States·Financial services·1 to 10 employees
3.0
Oct 8, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Everything good is on Business
The folder, project, task and custom item hierarchy is powerful and it confuses everyone at first. Our team was visibly lost for the first fortnight. By week four they were fast. Budget for that dip rather than being surprised by it.
Pros
Holds up at high project volume where lighter tools fail
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Yosef Villareal
Controller, Summit Physio
United States·Ecommerce·11 to 50 employees
1.0
Jun 23, 2026
Used 2 or more years
Support took nine days on a blocking issue
The mobile app is slow and the navigation does not match the desktop mental model. People use it to approve something and nothing else. For a platform this capable the app feels neglected.
Pros
Blueprints so every project starts with the right structure
Cons
The features worth buying sit on the Business plan
United States
Canada