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Zoho CRM reviews

4.1(108 reviews)
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Showing 1 to 20 of 108 reviews

Otis Donnelly

Office Manager, Maplewood Childcare

United StatesReal estate11 to 50 employees

2.0

Aug 9, 2025

Verified userUsed 6 to 12 months

Support depends on your time zone

First responses took two to three days and the first reply was usually a request for information I had already provided. When we did get a real engineer they were good, but getting there took a week on an issue that was blocking us.

Pros

There is a real free tier for up to three users.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality
60 found this helpful

Denise Broadbent

Bookkeeper, Sandbar Hospitality

United StatesTransport and logistics1 to 10 employees

4.0

Jan 20, 2025

Verified userUsed less than 6 months

We saved five figures a year switching

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Blueprint enforces your sales process so stages cannot be skipped.

Cons

Documentation is extensive but often out of date.

Ease of use
Value for money
Customer service
Functionality
53 found this helpful

Theo Finnegan

Finance Manager, Granite Peak Roofing

United StatesTransport and logistics11 to 50 employees

4.0

Mar 27, 2025

LinkedIn confirmedUsed 1 to 2 years

Zoho One is absurd value

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Blueprint enforces your sales process so stages cannot be skipped.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality
51 found this helpful

Liam Nasser

VP of Sales, Harborline Supply

United StatesRetail11 to 50 employees

5.0

Nov 2, 2024

LinkedIn confirmedUsed 6 to 12 months

Zoho One is absurd value

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Some integrations are shallower than the marketing suggests. Verify yours.

Ease of use
Value for money
Customer service
Functionality
51 found this helpful

Otis Escobar

VP of Sales, Northern Star Staffing

United StatesEducation201 to 500 employees

5.0

Aug 15, 2024

Used 1 to 2 years

We saved five figures a year switching

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality
50 found this helpful

Ronan Vaughn

Office Manager, Blackstone Contracting

CanadaNonprofit500+ employees

4.0

May 16, 2026

Verified userLinkedIn confirmedUsed 2 or more years

A fifth of the price for most of the capability

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

There is a real free tier for up to three users.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality
49 found this helpful

Yasmin Boucher

Operations Manager, Hillcrest Family Clinic

United StatesLegal1 to 10 employees

3.0

Mar 2, 2026

Verified userLinkedIn confirmedUsed 1 to 2 years

Cheap for a reason, and the reason is your time

The interface is dense and terminology changes between modules. Nothing is broken, it just feels like several teams built it without talking. You stop noticing after a month.

Pros

There is a real free tier for up to three users.

Cons

Some integrations are shallower than the marketing suggests. Verify yours.

Ease of use
Value for money
Customer service
Functionality
49 found this helpful

Felicia Ashford

Chief of Staff, Granite Peak Roofing

CanadaTransport and logistics11 to 50 employees

4.0

Nov 28, 2025

Used less than 6 months

Blueprint made our process stick

Blueprint is the feature nobody talks about. It enforces the process, so a rep cannot skip a stage. Our pipeline hygiene fixed itself in about six weeks with no nagging from me.

Pros

There is a real free tier for up to three users.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality
45 found this helpful

Rohan Pritchard

Managing Partner, Kestrel Analytics

United StatesHospitality51 to 200 employees

3.0

Mar 5, 2025

Verified userLinkedIn confirmedUsed 1 to 2 years

Capable once you have configured it

The interface is dense and terminology changes between modules. Nothing is broken, it just feels like several teams built it without talking. You stop noticing after a month.

Pros

Custom modules and full API access appear on affordable tiers.

Cons

The interface is dense and terminology is inconsistent between modules.

Ease of use
Value for money
Customer service
Functionality
43 found this helpful

Erin Vargas

Bookkeeper, Beacon Legal Partners

United StatesAccounting11 to 50 employees

2.0

Jan 8, 2025

Used 6 to 12 months

Support depends on your time zone

The integration we depended on turned out to sync a fraction of the fields the marketing page implied. We found out after migrating. Verify the specific integration you need with a trial account before you commit anything.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

The interface is dense and terminology is inconsistent between modules.

Ease of use
Value for money
Customer service
Functionality

Response from the vendorJan 17, 2025

We are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket asking for escalation and it will be routed to a senior engineer.

43 found this helpful

Wesley Lin

Practice Manager, Summit Physio

United StatesMarketing1 to 10 employees

5.0

Apr 8, 2025

Verified userUsed 1 to 2 years

Zoho One is absurd value

We moved to Zoho One and now every employee has 40 plus apps for less than we were paying for CRM alone. Not everything is best in class, but everything is good enough and it all connects.

Pros

Custom modules and full API access appear on affordable tiers.

Cons

Some integrations are shallower than the marketing suggests. Verify yours.

Ease of use
Value for money
Customer service
Functionality
40 found this helpful

Marcus Laroche

Studio Director, Prairie Rose Bakery

United StatesEducation11 to 50 employees

4.0

Sep 29, 2025

Verified userLinkedIn confirmedUsed 2 or more years

Blueprint made our process stick

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Workflow automation and scoring rules are genuinely capable.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality
39 found this helpful

Bianca Boateng

HR Manager, Northern Star Staffing

United StatesReal estate201 to 500 employees

4.0

Jun 11, 2026

Verified userLinkedIn confirmedUsed 6 to 12 months

A fifth of the price for most of the capability

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality
37 found this helpful

Freya Radcliffe

Head of Operations, Lantern Creative

CanadaTransport and logistics11 to 50 employees

1.0

Oct 29, 2024

Verified userUsed 1 to 2 years

Support depends on your time zone

First responses took two to three days and the first reply was usually a request for information I had already provided. When we did get a real engineer they were good, but getting there took a week on an issue that was blocking us.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Documentation is extensive but often out of date.

Ease of use
Value for money
Customer service
Functionality
37 found this helpful

Miguel Vaughn

Chief of Staff, Cedar & Vine Interiors

United StatesSoftware201 to 500 employees

4.0

Nov 10, 2025

Verified userLinkedIn confirmedUsed 2 or more years

We saved five figures a year switching

We moved to Zoho One and now every employee has 40 plus apps for less than we were paying for CRM alone. Not everything is best in class, but everything is good enough and it all connects.

Pros

There is a real free tier for up to three users.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality
36 found this helpful

Dominic Eberhardt

Accountant, Maplewood Childcare

United StatesLegal11 to 50 employees

4.0

Dec 22, 2024

Verified userUsed 1 to 2 years

We saved five figures a year switching

We moved to Zoho One and now every employee has 40 plus apps for less than we were paying for CRM alone. Not everything is best in class, but everything is good enough and it all connects.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality
35 found this helpful

Callum Kessler

Director of Finance, Copper Mountain Brewing

United StatesSoftware1 to 10 employees

5.0

Dec 9, 2025

Verified userUsed 6 to 12 months

Zoho One is absurd value

Blueprint is the feature nobody talks about. It enforces the process, so a rep cannot skip a stage. Our pipeline hygiene fixed itself in about six weeks with no nagging from me.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality
34 found this helpful

Kimberly Vance

Managing Partner, Vertex Machine Works

United StatesReal estate51 to 200 employees

4.0

May 30, 2025

LinkedIn confirmedUsed 2 or more years

Blueprint made our process stick

Blueprint is the feature nobody talks about. It enforces the process, so a rep cannot skip a stage. Our pipeline hygiene fixed itself in about six weeks with no nagging from me.

Pros

There is a real free tier for up to three users.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality
34 found this helpful

Farida Villareal

Practice Manager, Copper Mountain Brewing

CanadaEducation11 to 50 employees

5.0

May 8, 2025

LinkedIn confirmedUsed 2 or more years

We saved five figures a year switching

Blueprint is the feature nobody talks about. It enforces the process, so a rep cannot skip a stage. Our pipeline hygiene fixed itself in about six weeks with no nagging from me.

Pros

There is a real free tier for up to three users.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality
32 found this helpful

Nathaniel Rowan

Owner, Maplewood Childcare

United StatesHospitality11 to 50 employees

5.0

May 9, 2026

Verified userLinkedIn confirmedUsed 6 to 12 months

We saved five figures a year switching

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

There is a real free tier for up to three users.

Cons

The interface is dense and terminology is inconsistent between modules.

Ease of use
Value for money
Customer service
Functionality
31 found this helpful