Sage CRM reviews

3.2(203 reviews)

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Showing 201 to 203 of 203 reviews

Deepa Lundgren

Controller, Harborline Supply

United StatesSoftware201 to 500 employees

3.0

Jun 15, 2025

Verified userUsed 2 or more years

Bought by finance, used by sales, and it shows

The interface is old and the mobile experience is poor. Our reps use it because they have to. It does what we bought it for, so I am neutral rather than negative.

Pros

One customer record shared with finance

Cons

Dated interface that sales teams resist

Ease of use
Value for money
Customer service
Functionality

Response from the vendorJun 27, 2025

Thank you for the review. Sage CRM is built to work most effectively alongside Sage ERP, and we understand it is not the right choice for every sales team. We would welcome the opportunity to discuss your requirements with you.

0 found this helpful

Ronan Haugen

Owner, Trailhead Bicycles

United StatesTransport and logistics1 to 10 employees

4.0

May 6, 2025

Verified userUsed 1 to 2 years

The ERP link is the entire reason and it works

Before this, a rep would promise stock, then the order would hit the ERP and the stock was gone. That stopped on day one. The credit hold visibility saved us twice in the first quarter.

Pros

Quotes and orders flow into Sage ERP without retyping

Cons

Mobile experience is poor

Ease of use
Value for money
Customer service
Functionality

0 found this helpful

Warren Waterhouse

Director of Finance, Bluewater Consulting

United StatesEducation1 to 10 employees

2.0

Feb 15, 2025

Verified userLinkedIn confirmedUsed less than 6 months

My reps hate it and adoption reflects that

The marketing module next to an actual marketing tool is not a comparison. Basic list email and that is about it. We ended up buying a separate platform anyway, which undermined the one system argument entirely.

Pros

One customer record shared with finance

Cons

Essentially no third party app ecosystem

Ease of use
Value for money
Customer service
Functionality

0 found this helpful