United States·Professional services·51 to 200 employees
2.0
Feb 19, 2026
Verified userUsed 6 to 12 months
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Spencer Eriksson
Studio Director, Coastline Outfitters
Canada·Legal·1 to 10 employees
2.0
Feb 13, 2026
Verified userUsed 2 or more years
We bought it too small and wasted a year
Found out after signing that meaningful support is a paid add on unless you are on the top tier. For what we pay per seat annually, having to buy the right to get help felt like a bad joke.
Pros
Reporting and dashboards are the deepest in this category.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Greta Sharma
Managing Partner, Summit Physio
Canada·Ecommerce·51 to 200 employees
4.0
Feb 11, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Reporting our board trusts
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Greta Osei
People Operations Lead, Beacon Legal Partners
United States·Education·1 to 10 employees
3.0
Nov 24, 2025
LinkedIn confirmedUsed 1 to 2 years
Great once configured, painful to configure
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 2, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
0 found this helpful
Olivia Waterhouse
VP of Sales, Willow & Ash Salons
Canada·Manufacturing·1 to 10 employees
4.0
Nov 3, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bruno Sandoval
Controller, Maplewood Childcare
United States·Real estate·1 to 10 employees
4.0
Sep 6, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Sarah Winters
Managing Partner, Kestrel Analytics
United States·Ecommerce·1 to 10 employees
4.0
Jul 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Esther Gallagher
Sales Director, Trailhead Bicycles
United States·Ecommerce·1 to 10 employees
4.0
Jun 16, 2025
LinkedIn confirmedUsed 1 to 2 years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Devon Jain
General Manager, Northgate Logistics
United States·Construction·11 to 50 employees
5.0
May 2, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ingrid Villanueva
Accountant, Harborline Supply
Canada·Ecommerce·11 to 50 employees
4.0
Feb 5, 2025
Verified userUsed less than 6 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Kirsten Wesley
Managing Partner, Cedar & Vine Interiors
Other·Healthcare·1 to 10 employees
2.0
Sep 4, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
United States
Canada