Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
General ledger export works with every major accounting platform.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
58 found this helpful
Terrence Broadbent
Head of Operations, Redbrick Property Group
United States·Financial services·11 to 50 employees
3.0
Dec 2, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Laura Leclerc
Operations Manager, Summit Physio
United States·Financial services·1 to 10 employees
4.0
Feb 14, 2025
Verified userUsed 6 to 12 months
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
56 found this helpful
Wesley Cisneros
Owner, Copper Mountain Brewing
United States·Legal·1 to 10 employees
5.0
Sep 30, 2025
Used 1 to 2 years
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Emilio Ishikawa
Office Manager, Willow & Ash Salons
United States·Education·11 to 50 employees
4.0
Mar 19, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
General ledger export works with every major accounting platform.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
54 found this helpful
Ophelia Bell
Office Manager, Prairie Rose Bakery
United States·Real estate·11 to 50 employees
4.0
May 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
54 found this helpful
Trevor Sandoval
Finance Manager, Maplewood Childcare
United States·Retail·11 to 50 employees
1.0
Feb 16, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Cancelling took two months
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
53 found this helpful
Bruno Stavros
Managing Partner, Cedar & Vine Interiors
United States·Nonprofit·1 to 10 employees
4.0
Jun 4, 2026
LinkedIn confirmedUsed 6 to 12 months
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
General ledger export works with every major accounting platform.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
52 found this helpful
Everett Larkin
HR Manager, Kestrel Analytics
United States·Real estate·1 to 10 employees
3.0
Jan 21, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
General ledger export works with every major accounting platform.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
49 found this helpful
Farida Ellsworth
Head of Operations, Northern Star Staffing
Canada·Ecommerce·500+ employees
3.0
Mar 27, 2025
Verified userUsed 1 to 2 years
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
General ledger export works with every major accounting platform.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Ingrid Fitzgerald
Controller, Copper Mountain Brewing
Other·Real estate·201 to 500 employees
2.0
Apr 22, 2025
LinkedIn confirmedUsed 2 or more years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Sasha Nasser
Sales Director, Maplewood Childcare
United States·Hospitality·1 to 10 employees
3.0
Nov 18, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Callum Buchanan
Director of Finance, Northgate Logistics
United States·Retail·500+ employees
5.0
Oct 9, 2024
Verified userUsed 2 or more years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Cody Ferreira
Office Manager, Foundry Road Studios
Canada·Healthcare·11 to 50 employees
3.0
May 28, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
General ledger export works with every major accounting platform.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 9, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
43 found this helpful
Liam Thibault
Chief of Staff, Northern Star Staffing
United States·Manufacturing·500+ employees
4.0
Feb 27, 2026
Verified userUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Kevin Rooney
Finance Manager, Falcon Ridge Landscaping
United States·Nonprofit·1 to 10 employees
5.0
Aug 21, 2025
Used 1 to 2 years
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Uma Serrano
Studio Director, Lantern Creative
Canada·Retail·11 to 50 employees
5.0
May 12, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
41 found this helpful
Devon Zhao
Project Manager, Meridian Dental Group
United States·Accounting·201 to 500 employees
3.0
Jul 13, 2024
LinkedIn confirmedUsed 6 to 12 months
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 17, 2024
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
37 found this helpful
Grace Lambert
HR Manager, Copper Mountain Brewing
United States·Nonprofit·11 to 50 employees
4.0
Jun 17, 2025
Used 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Dominic Ivanov
Owner, Meridian Dental Group
Canada·Retail·11 to 50 employees
3.0
Jan 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
A named account contact is available on the higher service tiers.
United States
Canada