United States·Professional services·1 to 10 employees
1.0
Dec 18, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Genevieve Yates
General Manager, Northern Star Staffing
Canada·Hospitality·201 to 500 employees
2.0
Dec 29, 2024
LinkedIn confirmedUsed 2 or more years
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Otis Guerrero
HR Manager, Clearview Windows
Canada·Manufacturing·11 to 50 employees
2.0
Jun 5, 2025
Used 2 or more years
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 7, 2025
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
34 found this helpful
Andre Whitaker
Accountant, Tidewater Marine Services
United States·Healthcare·11 to 50 employees
5.0
Feb 8, 2025
LinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Giselle Eriksson
Owner, Maplewood Childcare
United States·Healthcare·1 to 10 employees
5.0
Nov 22, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
General ledger export works with every major accounting platform.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Ursula Barlow
Studio Director, Lantern Creative
United States·Accounting·1 to 10 employees
5.0
Sep 5, 2024
Verified userUsed 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Vikram Hendricks
Head of Operations, Fairview Veterinary
United States·Manufacturing·1 to 10 employees
3.0
Jan 9, 2026
Used 2 or more years
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 14, 2026
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
33 found this helpful
Christopher Pemberton
Accountant, Willow & Ash Salons
United States·Healthcare·1 to 10 employees
2.0
Feb 1, 2025
Verified userUsed 1 to 2 years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Sanjay Ivanov
General Manager, Aurora Print House
United States·Professional services·1 to 10 employees
5.0
Dec 25, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Quentin Donnelly
Finance Manager, Northgate Logistics
Canada·Nonprofit·1 to 10 employees
5.0
May 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Elliot Fairbanks
Director of Finance, Fairview Veterinary
Canada·Hospitality·1 to 10 employees
4.0
May 27, 2026
Verified userUsed 2 or more years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Christopher Abbott
Owner, Blackstone Contracting
United States·Software·11 to 50 employees
5.0
Aug 22, 2025
Verified userUsed 6 to 12 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Nolan Bhatt
Sales Director, Clearview Windows
United States·Accounting·201 to 500 employees
4.0
May 24, 2026
Used 1 to 2 years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
A named account contact is available on the higher service tiers.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Hannah Whitaker
Finance Manager, Falcon Ridge Landscaping
United States·Software·1 to 10 employees
4.0
May 6, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
A named account contact is available on the higher service tiers.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Valerie Jorgensen
Sales Director, Trailhead Bicycles
Canada·Legal·11 to 50 employees
3.0
Oct 5, 2024
Verified userUsed 2 or more years
It works, you just pay for everything
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
General ledger export works with every major accounting platform.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Selena Rasmussen
Director of Finance, Cedar & Vine Interiors
United States·Hospitality·1 to 10 employees
1.0
Apr 21, 2026
LinkedIn confirmedUsed 1 to 2 years
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Danielle Espinoza
Controller, Beacon Legal Partners
United States·Construction·51 to 200 employees
5.0
Aug 29, 2025
Verified userUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Valerie Calloway
People Operations Lead, Prairie Rose Bakery
United States·Education·11 to 50 employees
4.0
Oct 21, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Dominic Bernard
Project Manager, Ironwood Fabrication
United States·Legal·1 to 10 employees
4.0
Aug 15, 2024
LinkedIn confirmedUsed 1 to 2 years
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Lorena Espinoza
Practice Manager, Trailhead Bicycles
Canada·Transport and logistics·51 to 200 employees
5.0
Jul 9, 2026
Verified userUsed 1 to 2 years
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
United States
Canada