Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Amelia Castellanos
Finance Manager, Harborline Supply
United States·Nonprofit·1 to 10 employees
5.0
Aug 11, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Kirsten Vargas
Office Manager, Clearview Windows
Canada·Construction·1 to 10 employees
5.0
Aug 7, 2025
Used 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Rosa Lindqvist
Sales Director, Summit Physio
Canada·Marketing·1 to 10 employees
5.0
Mar 23, 2025
Verified userUsed 2 or more years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Everett Mercer
Practice Manager, Ironwood Fabrication
United States·Professional services·1 to 10 employees
5.0
Mar 22, 2025
Verified userUsed 6 to 12 months
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bruno Valentine
Bookkeeper, Beacon Legal Partners
United States·Financial services·1 to 10 employees
3.0
Jan 24, 2025
LinkedIn confirmedUsed less than 6 months
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Joelle Nasser
Owner, Hillcrest Family Clinic
United States·Legal·1 to 10 employees
3.0
Jan 22, 2025
Used less than 6 months
It works, you just pay for everything
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Wren Novak
Head of Operations, Silverbirch Accounting
United States·Hospitality·1 to 10 employees
4.0
Sep 16, 2024
LinkedIn confirmedUsed 6 to 12 months
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Canada
United States