Verified userLinkedIn confirmedUsed 2 or more years
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Yosef Hutchins
Bookkeeper, Falcon Ridge Landscaping
United States·Ecommerce·1 to 10 employees
2.0
Apr 14, 2026
Used 6 to 12 months
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Vera Reyes
Head of Operations, Northgate Logistics
United States·Retail·11 to 50 employees
2.0
Mar 21, 2026
Verified userUsed 6 to 12 months
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Denise Nakamura
Practice Manager, Tidewater Marine Services
United States·Ecommerce·201 to 500 employees
5.0
Aug 30, 2025
Verified userUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Franklin Crane
HR Manager, Bluewater Consulting
Canada·Hospitality·51 to 200 employees
1.0
Apr 23, 2025
LinkedIn confirmedUsed 1 to 2 years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Tobias Alvarado
Director of Finance, Cedar & Vine Interiors
United States·Construction·11 to 50 employees
3.0
Feb 24, 2025
Used 2 or more years
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Emilio Cisneros
People Operations Lead, Granite Peak Roofing
United States·Professional services·201 to 500 employees
2.0
Jun 26, 2026
LinkedIn confirmedUsed 1 to 2 years
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 7, 2026
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
1 found this helpful
Fiona Barlow
Chief of Staff, Falcon Ridge Landscaping
United States·Software·51 to 200 employees
4.0
Apr 16, 2026
Verified userUsed less than 6 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ophelia Salazar
Sales Director, Bluewater Consulting
United States·Ecommerce·51 to 200 employees
4.0
Mar 5, 2026
Verified userUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Michelle Whelan
Chief of Staff, Redbrick Property Group
Other·Healthcare·201 to 500 employees
4.0
Mar 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Caleb Vaughn
Head of Operations, Maplewood Childcare
Canada·Education·1 to 10 employees
5.0
Oct 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Dominic McAllister
Controller, Cedar & Vine Interiors
Canada·Healthcare·1 to 10 employees
3.0
Jul 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 25, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
1 found this helpful
Bruno Pritchard
Director of Finance, Northern Star Staffing
United States·Retail·11 to 50 employees
2.0
Feb 7, 2025
Verified userUsed 1 to 2 years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Franklin Kearney
Operations Manager, Willow & Ash Salons
Canada·Ecommerce·1 to 10 employees
5.0
Aug 25, 2024
Verified userUsed 6 to 12 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Jamal Sandoval
Managing Partner, Northern Star Staffing
Canada·Real estate·11 to 50 employees
2.0
Jun 13, 2026
LinkedIn confirmedUsed 6 to 12 months
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 18, 2026
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
0 found this helpful
Felicia Schneider
Chief of Staff, Copper Mountain Brewing
United States·Manufacturing·201 to 500 employees
4.0
Apr 14, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Christopher Velazquez
Practice Manager, Kestrel Analytics
United States·Transport and logistics·11 to 50 employees
3.0
Mar 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 11, 2026
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
0 found this helpful
Naomi Thibault
HR Manager, Silverbirch Accounting
United States·Legal·1 to 10 employees
3.0
Nov 20, 2025
Verified userUsed 1 to 2 years
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Valerie Whitaker
Director of Finance, Vertex Machine Works
Canada·Education·51 to 200 employees
3.0
Nov 11, 2025
Verified userUsed less than 6 months
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 14, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
0 found this helpful
Ophelia Reyes
Office Manager, Clearview Windows
Canada·Ecommerce·11 to 50 employees
3.0
Oct 10, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Reports that should be standard sometimes carry a fee.
Canada
United States