Verified userLinkedIn confirmedUsed 2 or more years
Payroll takes four minutes now
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Beatriz Jain
Practice Manager, Clearview Windows
Canada·Healthcare·11 to 50 employees
5.0
Apr 9, 2026
Verified userUsed 1 to 2 years
Support knows payroll, not a script
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Migration and setup handled by OnPay at no charge
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Percy Bernard
Head of Operations, Northgate Logistics
United States·Legal·201 to 500 employees
5.0
Apr 5, 2026
Verified userUsed 2 or more years
Support knows payroll, not a script
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Support staffed by people who know payroll
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Jamal Beaumont
Office Manager, Meridian Dental Group
United States·Legal·51 to 200 employees
4.0
Jan 14, 2026
Verified userUsed 2 or more years
Our farm payroll finally files correctly
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Terrence Vance
Managing Partner, Bluewater Consulting
United States·Nonprofit·11 to 50 employees
4.0
Oct 23, 2025
LinkedIn confirmedUsed 6 to 12 months
They migrated us mid year without drama
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Nathaniel Valentine
Bookkeeper, Bluewater Consulting
United States·Accounting·11 to 50 employees
5.0
Aug 30, 2025
Verified userUsed 6 to 12 months
Tip credit handling that is actually right
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Migration and setup handled by OnPay at no charge
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Heather Goldberg
Founder, Redbrick Property Group
United States·Legal·51 to 200 employees
4.0
Aug 10, 2025
Used 6 to 12 months
They migrated us mid year without drama
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Every feature included on a single plan with no upsell
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Laura Wesley
VP of Sales, Blackstone Contracting
United States·Real estate·51 to 200 employees
4.0
May 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Elliot Cisneros
Studio Director, Blackstone Contracting
Canada·Marketing·1 to 10 employees
4.0
May 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Support knows payroll, not a script
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Hassan Castillo
VP of Sales, Harborline Supply
United States·Professional services·1 to 10 employees
4.0
Apr 18, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
No tier upsell in three years
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Support staffed by people who know payroll
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Simon Silva
Controller, Granite Peak Roofing
Canada·Financial services·201 to 500 employees
5.0
Dec 9, 2024
LinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Michelle Torres
Finance Manager, Northgate Logistics
United States·Legal·1 to 10 employees
3.0
Oct 31, 2024
LinkedIn confirmedUsed 2 or more years
Mobile is a browser, not an app
We opened a small operation in Ontario and OnPay does not do Canadian payroll. No T4, nothing. We run a second provider for three people, which is exactly the complexity we were avoiding. Check this before you commit if you have cross border plans.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Sarah Hutchins
VP of Sales, Falcon Ridge Landscaping
Other·Nonprofit·201 to 500 employees
5.0
Aug 1, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
No tier upsell in three years
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Unlimited pay runs and included W-2 and 1099 filing
United States
Canada