We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Every feature included on a single plan with no upsell
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Genevieve Donovan
Director of Finance, Coastline Outfitters
United States·Marketing·51 to 200 employees
5.0
Oct 14, 2025
Verified userUsed 6 to 12 months
They migrated us mid year without drama
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Marisol Vance
People Operations Lead, Lantern Creative
United States·Education·51 to 200 employees
4.0
May 9, 2025
Verified userUsed less than 6 months
Our farm payroll finally files correctly
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Bianca Nascimento
VP of Sales, Maplewood Childcare
United States·Financial services·1 to 10 employees
5.0
Mar 18, 2025
LinkedIn confirmedUsed 1 to 2 years
Support knows payroll, not a script
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Migration and setup handled by OnPay at no charge
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Preston Valentine
Project Manager, Meridian Dental Group
United States·Accounting·201 to 500 employees
5.0
Mar 7, 2025
Used 1 to 2 years
Tip credit handling that is actually right
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Ulises Guerrero
Accountant, Trailhead Bicycles
United States·Construction·1 to 10 employees
5.0
Jan 11, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support knows payroll, not a script
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Devon Hutchins
Finance Manager, Trailhead Bicycles
United States·Legal·1 to 10 employees
4.0
Dec 14, 2024
Used 1 to 2 years
Our farm payroll finally files correctly
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Samuel Hammond
Project Manager, Falcon Ridge Landscaping
United States·Real estate·51 to 200 employees
4.0
Dec 4, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support knows payroll, not a script
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Rashid Acheson
Managing Partner, Northern Star Staffing
Canada·Transport and logistics·201 to 500 employees
1.0
Oct 14, 2024
Used 2 or more years
A state registration took longer than promised
Benefits administration exists and is basic. Carrier feeds are limited compared with a full service provider, and we still do more manual work at open enrollment than I would like.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Wesley Jorgensen
Project Manager, Clearview Windows
United States·Accounting·1 to 10 employees
5.0
Jun 23, 2026
Verified userLinkedIn confirmedUsed 2 or more years
They migrated us mid year without drama
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yara Boucher
Head of Operations, Cedar & Vine Interiors
United States·Transport and logistics·11 to 50 employees
4.0
Apr 21, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Payroll takes four minutes now
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Callum Doyle
Operations Manager, Bluewater Consulting
United States·Hospitality·1 to 10 employees
5.0
Feb 1, 2026
LinkedIn confirmedUsed 2 or more years
Support knows payroll, not a script
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Pablo Whitfield
Practice Manager, Summit Physio
Canada·Nonprofit·1 to 10 employees
5.0
Jul 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One price and every feature is in it
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kimberly Laroche
Practice Manager, Summit Physio
United States·Healthcare·1 to 10 employees
5.0
Jun 23, 2025
LinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Priya Stavros
Managing Partner, Northgate Logistics
United States·Manufacturing·11 to 50 employees
3.0
Jun 13, 2025
Verified userUsed 1 to 2 years
Mobile is a browser, not an app
The HR side covers documents, onboarding and org charts adequately. It is not a reason to buy and it is not embarrassing either. We pair it with BambooHR and the two do not fight.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Carmen Rasmussen
Operations Manager, Clearview Windows
Canada·Marketing·201 to 500 employees
5.0
May 27, 2025
Verified userUsed 6 to 12 months
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ines Oyelaran
General Manager, Kestrel Analytics
Canada·Manufacturing·1 to 10 employees
5.0
Dec 31, 2024
Verified userLinkedIn confirmedUsed 2 or more years
They migrated us mid year without drama
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Tomas Vasquez
Bookkeeper, Lantern Creative
United States·Financial services·1 to 10 employees
5.0
Nov 23, 2024
Verified userUsed 2 or more years
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Denise Crane
Studio Director, Redbrick Property Group
United States·Nonprofit·1 to 10 employees
4.0
Jul 13, 2024
LinkedIn confirmedUsed 6 to 12 months
One price and every feature is in it
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kendra Donnelly
VP of Sales, Clearview Windows
United States·Construction·201 to 500 employees
4.0
May 14, 2026
Verified userUsed 1 to 2 years
No tier upsell in three years
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
United States
Canada