We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
62 found this helpful
Rosa Villanueva
Director of Finance, Tidewater Marine Services
United States·Hospitality·11 to 50 employees
4.0
May 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It does one thing and does it properly
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Anika Rasmussen
Accountant, Meridian Dental Group
United States·Manufacturing·1 to 10 employees
5.0
Jan 6, 2025
Verified userUsed 1 to 2 years
It does one thing and does it properly
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
There is no free tier, only a trial.
Ease of use
Value for money
Customer service
Functionality
57 found this helpful
Adrian Barlow
Operations Manager, Granite Peak Roofing
Canada·Software·500+ employees
4.0
Oct 28, 2024
Verified userUsed 1 to 2 years
Pipeline hygiene fixed itself
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
55 found this helpful
Bianca Hammond
Practice Manager, Summit Physio
United States·Accounting·1 to 10 employees
5.0
Jun 15, 2026
LinkedIn confirmedUsed 1 to 2 years
Set up in an afternoon, no admin needed
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Bethany Espinoza
People Operations Lead, Foundry Road Studios
Canada·Financial services·201 to 500 employees
5.0
Aug 28, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It does one thing and does it properly
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
47 found this helpful
Emilio Vasquez
Founder, Foundry Road Studios
United States·Retail·51 to 200 employees
5.0
Dec 18, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Our reps stopped hating the CRM
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
46 found this helpful
Caleb Boucher
Studio Director, Clearview Windows
United States·Ecommerce·1 to 10 employees
5.0
Jan 31, 2026
Verified userUsed 2 or more years
Set up in an afternoon, no admin needed
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Felicia Wesley
Head of Operations, Tidewater Marine Services
Other·Retail·51 to 200 employees
4.0
Jul 26, 2025
Verified userUsed 6 to 12 months
Pipeline hygiene fixed itself
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
45 found this helpful
Kyle Ojeda
Finance Manager, Tidewater Marine Services
United States·Financial services·1 to 10 employees
4.0
Nov 26, 2025
Used 1 to 2 years
Set up in an afternoon, no admin needed
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Yasmin Aoki
Owner, Northern Star Staffing
United States·Financial services·11 to 50 employees
5.0
Aug 18, 2025
Verified userUsed less than 6 months
Set up in an afternoon, no admin needed
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Farida Sandoval
Project Manager, Fairview Veterinary
United States·Healthcare·201 to 500 employees
3.0
Jun 3, 2025
Used less than 6 months
Great CRM, you will buy other tools
If you want marketing automation, buy something else or add a tool. Pipedrive is a sales pipeline and it is honest about that. We run Mailchimp alongside it, which is fine, but it is a second bill.
Pros
Activity based selling means every deal has a next action or it surfaces.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Lorena Desai
Owner, Silverbirch Accounting
United States·Construction·1 to 10 employees
5.0
Jun 25, 2025
Verified userUsed less than 6 months
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
The visual pipeline is the clearest in this category.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Margot Broadbent
Office Manager, Sandbar Hospitality
United States·Professional services·1 to 10 employees
5.0
Apr 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It does one thing and does it properly
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
The visual pipeline is the clearest in this category.
Cons
Reporting is adequate but shallow at the top end.
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Theo Lin
People Operations Lead, Ironwood Fabrication
United States·Legal·11 to 50 employees
4.0
Jul 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our reps stopped hating the CRM
The visual pipeline is the clearest I have used. Our sales manager runs the Monday meeting straight off the board with no prep.
Pros
Two way email sync keeps the deal history complete without effort.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Harold Emerson
Office Manager, Cedar & Vine Interiors
United States·Manufacturing·1 to 10 employees
4.0
Dec 20, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped hating the CRM
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
It is not a marketing platform. Campaigns and nurture are another tool.
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Hannah Norton
Office Manager, Maplewood Childcare
United States·Accounting·1 to 10 employees
4.0
Sep 24, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Set up in an afternoon, no admin needed
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
The visual pipeline is the clearest in this category.
Cons
Automation and permissions sit on higher tiers, so per seat costs climb.
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Omar Boucher
Bookkeeper, Sandbar Hospitality
United States·Accounting·1 to 10 employees
5.0
Jul 11, 2025
Verified userUsed 1 to 2 years
Set up in an afternoon, no admin needed
I configured it myself in an afternoon. No consultant, no admin, no project plan. Six months in we have not needed to change much, which suggests the defaults were right.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Cons
Customization is limited compared with Zoho or Salesforce.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Katherine Goodwin
Office Manager, Trailhead Bicycles
United States·Retail·11 to 50 employees
5.0
Dec 26, 2025
Verified userUsed 2 or more years
Pipeline hygiene fixed itself
We failed at Salesforce and succeeded here, and the difference is that Pipedrive tells a rep what to do next instead of asking them to file paperwork. Every deal has a next action or it nags. Our pipeline is accurate for the first time.
Pros
The mobile app is genuinely usable for a rep in the field.
Cons
Complex sales with territories, approvals and quote rules will hit a ceiling.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Yara Ibarra
VP of Sales, Copper Mountain Brewing
United States·Real estate·51 to 200 employees
4.0
Apr 5, 2026
Verified userUsed 1 to 2 years
Set up in an afternoon, no admin needed
Deals stopped going quiet. The activity model surfaces anything without a next step, so nothing sits untouched for three weeks anymore.
Pros
Reps adopt it, which is the failure point for most CRM rollouts.
Canada
United States