United States·Professional services·51 to 200 employees
4.0
Aug 12, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
ACA reporting stopped being a January crisis
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
ACA 1094 and 1095 reporting built in
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Uma Hammond
Project Manager, Willow & Ash Salons
United States·Financial services·1 to 10 employees
2.0
Aug 4, 2025
Verified userUsed less than 6 months
Upgrades are a project each time
The employee self service portal is the part staff actually touch and it is the worst part of the product. It looks like 2009, it is slow, and our people avoid it and email HR instead. That defeats the entire purpose of having it.
Pros
US payroll processed entirely in house
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Pablo Rooney
General Manager, Northern Star Staffing
Canada·Construction·1 to 10 employees
4.0
Mar 21, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Multi state withholding without a service bureau
Multi state withholding is handled correctly, including the reciprocity agreements, which is the thing that quietly breaks in lesser systems.
Pros
US payroll processed entirely in house
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Emmett Oyelaran
Head of Operations, Summit Physio
United States·Education·1 to 10 employees
1.0
Oct 12, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Self service portal is genuinely bad
Version upgrades are a planned project with testing and downtime, every time. For an on premise product in 2026 that is expected and it is still two weekends a year I do not get back.
Pros
Multi state withholding including reciprocity
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Cody Stavros
Chief of Staff, Silverbirch Accounting
United States·Construction·1 to 10 employees
1.0
Apr 14, 2026
Verified userUsed 2 or more years
Every report needs Crystal
The employee self service portal is the part staff actually touch and it is the worst part of the product. It looks like 2009, it is slow, and our people avoid it and email HR instead. That defeats the entire purpose of having it.
Pros
ACA 1094 and 1095 reporting built in
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Odette Hammond
Controller, Aurora Print House
United States·Real estate·11 to 50 employees
5.0
Apr 30, 2025
Verified userUsed 2 or more years
Compliance depth you do not get elsewhere
Multi state withholding is handled correctly, including the reciprocity agreements, which is the thing that quietly breaks in lesser systems.
Pros
Very stable once implemented
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Nina Zimmerman
Controller, Ironwood Fabrication
United States·Ecommerce·11 to 50 employees
4.0
Feb 28, 2025
Verified userLinkedIn confirmedUsed less than 6 months
ACA reporting stopped being a January crisis
Multi state withholding is handled correctly, including the reciprocity agreements, which is the thing that quietly breaks in lesser systems.
Pros
US payroll processed entirely in house
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Genevieve Ghosh
Bookkeeper, Clearview Windows
Canada·Ecommerce·1 to 10 employees
3.0
Jan 18, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
On premise is the point, and the cost
Our implementation partner was excellent and the project went well. I have spoken to two peers whose partners were not, and their experience of the identical software was miserable. You are buying a reseller as much as a product and almost nobody tells you that up front.
Pros
Very stable once implemented
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 23, 2025
We appreciate the feedback on self service. Sage HRMS continues to receive tax and compliance updates, and we would welcome a conversation about how Sage HCM might fit your requirements.
24 found this helpful
Julius Whitaker
Operations Manager, Willow & Ash Salons
United States·Nonprofit·500+ employees
3.0
Oct 10, 2024
LinkedIn confirmedUsed 1 to 2 years
On premise is the point, and the cost
Our implementation partner was excellent and the project went well. I have spoken to two peers whose partners were not, and their experience of the identical software was miserable. You are buying a reseller as much as a product and almost nobody tells you that up front.
Pros
Very stable once implemented
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Ian Larkin
Accountant, Northgate Logistics
United States·Education·51 to 200 employees
4.0
Aug 14, 2024
Verified userLinkedIn confirmedUsed 2 or more years
ACA reporting stopped being a January crisis
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Very stable once implemented
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Rashid Kearney
Chief of Staff, Blackstone Contracting
Other·Ecommerce·51 to 200 employees
4.0
Apr 15, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Multi state withholding without a service bureau
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
Multi state withholding including reciprocity
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Alistair Whelan
Studio Director, Meridian Dental Group
United States·Construction·201 to 500 employees
1.0
Apr 6, 2025
Verified userUsed 1 to 2 years
Every report needs Crystal
The employee self service portal is the part staff actually touch and it is the worst part of the product. It looks like 2009, it is slow, and our people avoid it and email HR instead. That defeats the entire purpose of having it.
Pros
Multi state withholding including reciprocity
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 17, 2025
We appreciate the feedback on self service. Sage HRMS continues to receive tax and compliance updates, and we would welcome a conversation about how Sage HCM might fit your requirements.
23 found this helpful
Greta Vasquez
People Operations Lead, Northgate Logistics
Canada·Real estate·1 to 10 employees
2.0
Jan 13, 2026
Verified userUsed 6 to 12 months
Upgrades are a project each time
The employee self service portal is the part staff actually touch and it is the worst part of the product. It looks like 2009, it is slow, and our people avoid it and email HR instead. That defeats the entire purpose of having it.
Pros
ACA 1094 and 1095 reporting built in
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 25, 2026
Thank you for sharing this. Implementation timelines depend heavily on data readiness and scope, and we are sorry yours extended. Your Sage partner is best placed to review what happened, and we encourage you to raise it with your account team.
22 found this helpful
Tessa Underwood
HR Manager, Foundry Road Studios
Canada·Nonprofit·1 to 10 employees
4.0
Sep 18, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Compliance depth you do not get elsewhere
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
US payroll processed entirely in house
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Ibrahim Tremblay
Sales Director, Tidewater Marine Services
United States·Software·11 to 50 employees
4.0
Apr 10, 2026
Verified userUsed 6 to 12 months
It has run our payroll for eleven years
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Multi state withholding including reciprocity
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Halima Ivanov
Director of Finance, Granite Peak Roofing
Canada·Retail·11 to 50 employees
4.0
Jul 10, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Multi state withholding without a service bureau
Eleven years, no missed payroll. It is not exciting and I do not want my payroll system to be exciting.
Pros
ACA 1094 and 1095 reporting built in
Cons
Roadmap direction is toward HCM and People
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Imani Pritchard
Sales Director, Summit Physio
United States·Retail·11 to 50 employees
5.0
May 3, 2025
Verified userUsed 2 or more years
It has run our payroll for eleven years
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
Multi state withholding including reciprocity
Cons
Roadmap direction is toward HCM and People
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Rashid Crane
People Operations Lead, Vertex Machine Works
United States·Education·11 to 50 employees
5.0
Apr 10, 2025
Verified userUsed 1 to 2 years
Multi state withholding without a service bureau
Eleven years, no missed payroll. It is not exciting and I do not want my payroll system to be exciting.
Pros
Full control of payroll data on premise
Cons
Roadmap direction is toward HCM and People
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Otis Norton
VP of Sales, Willow & Ash Salons
Canada·Financial services·11 to 50 employees
4.0
Oct 5, 2024
LinkedIn confirmedUsed 1 to 2 years
Compliance depth you do not get elsewhere
Eleven years, no missed payroll. It is not exciting and I do not want my payroll system to be exciting.
Pros
Very stable once implemented
Cons
Roadmap direction is toward HCM and People
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Margot Petrov
Practice Manager, Ironwood Fabrication
Canada·Ecommerce·11 to 50 employees
5.0
Jun 22, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Payroll stays in house, which is why we bought it
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
United States
Canada