Verified userLinkedIn confirmedUsed 6 to 12 months
ACA reporting stopped being a January crisis
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
Full control of payroll data on premise
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Keith Silva
Founder, Blackstone Contracting
United States·Manufacturing·51 to 200 employees
5.0
Oct 12, 2025
LinkedIn confirmedUsed 1 to 2 years
ACA reporting stopped being a January crisis
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Very stable once implemented
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Tanya Jimenez
Founder, Granite Peak Roofing
Other·Professional services·1 to 10 employees
4.0
Aug 8, 2024
Used less than 6 months
It has run our payroll for eleven years
Eleven years, no missed payroll. It is not exciting and I do not want my payroll system to be exciting.
Pros
Multi state withholding including reciprocity
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Sarah Serrano
Operations Manager, Northern Star Staffing
Canada·Financial services·1 to 10 employees
4.0
Jun 18, 2026
Verified userUsed 1 to 2 years
Multi state withholding without a service bureau
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
Multi state withholding including reciprocity
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Deepa Pyne
Director of Finance, Ironwood Fabrication
Canada·Ecommerce·11 to 50 employees
4.0
May 11, 2026
Verified userLinkedIn confirmedUsed 2 or more years
ACA reporting stopped being a January crisis
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
Full control of payroll data on premise
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Nadia Radcliffe
Operations Manager, Silverbirch Accounting
United States·Software·11 to 50 employees
4.0
Mar 4, 2026
Verified userUsed 2 or more years
Compliance depth you do not get elsewhere
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
US payroll processed entirely in house
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Ursula Ortiz
People Operations Lead, Maplewood Childcare
Canada·Legal·201 to 500 employees
3.0
Sep 8, 2024
Verified userLinkedIn confirmedUsed 2 or more years
On premise is the point, and the cost
The payroll engine is genuinely good. The window it lives in is Windows client software from a previous era, and the self service portal feels bolted on because it was. Staff tolerate it. Nobody likes it.
Pros
Full control of payroll data on premise
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 16, 2024
Thank you for sharing this. Implementation timelines depend heavily on data readiness and scope, and we are sorry yours extended. Your Sage partner is best placed to review what happened, and we encourage you to raise it with your account team.
19 found this helpful
Preston Jimenez
HR Manager, Foundry Road Studios
Canada·Hospitality·1 to 10 employees
5.0
Aug 22, 2024
Verified userLinkedIn confirmedUsed 2 or more years
ACA reporting stopped being a January crisis
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Full control of payroll data on premise
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Mireille Barlow
Studio Director, Summit Physio
Canada·Professional services·1 to 10 employees
5.0
Jan 1, 2026
Verified userUsed 6 to 12 months
It has run our payroll for eleven years
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
Full control of payroll data on premise
Cons
Roadmap direction is toward HCM and People
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Iris Goodwin
Director of Finance, Lantern Creative
United States·Real estate·51 to 200 employees
4.0
Jul 28, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It has run our payroll for eleven years
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
ACA 1094 and 1095 reporting built in
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Emmett Jenkins
Operations Manager, Redbrick Property Group
United States·Retail·1 to 10 employees
4.0
Apr 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Multi state withholding without a service bureau
Multi state withholding is handled correctly, including the reciprocity agreements, which is the thing that quietly breaks in lesser systems.
Pros
Very stable once implemented
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Margot Sharma
Chief of Staff, Granite Peak Roofing
United States·Professional services·51 to 200 employees
2.0
Feb 28, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Self service portal is genuinely bad
Anything beyond the canned reports means Crystal Reports and either a consultant or somebody internal who learned it. That is an ongoing cost nobody mentioned during the sales process.
Pros
Very stable once implemented
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Naomi Ugwu
HR Manager, Blackstone Contracting
United States·Software·11 to 50 employees
4.0
Dec 20, 2025
Verified userUsed 6 to 12 months
Multi state withholding without a service bureau
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
US payroll processed entirely in house
Cons
Roadmap direction is toward HCM and People
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Portia Dubois
Project Manager, Cedar & Vine Interiors
United States·Nonprofit·11 to 50 employees
4.0
Jul 18, 2025
LinkedIn confirmedUsed 1 to 2 years
Payroll stays in house, which is why we bought it
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Very stable once implemented
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Nikhil Bell
Founder, Blackstone Contracting
Other·Ecommerce·51 to 200 employees
4.0
Jul 9, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Payroll stays in house, which is why we bought it
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
EEO, OSHA and FMLA tracking standard
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Danielle Chaudhary
Operations Manager, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
4.0
Mar 27, 2026
Verified userUsed 2 or more years
It has run our payroll for eleven years
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
ACA 1094 and 1095 reporting built in
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Mireille Fry
Operations Manager, Tidewater Marine Services
United States·Software·11 to 50 employees
3.0
Feb 22, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Your partner is the product
The payroll engine is genuinely good. The window it lives in is Windows client software from a previous era, and the self service portal feels bolted on because it was. Staff tolerate it. Nobody likes it.
Pros
Multi state withholding including reciprocity
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Celeste Finnegan
Controller, Falcon Ridge Landscaping
United States·Software·1 to 10 employees
3.0
Oct 11, 2025
Used 1 to 2 years
Works, but the roadmap worries me
The payroll engine is genuinely good. The window it lives in is Windows client software from a previous era, and the self service portal feels bolted on because it was. Staff tolerate it. Nobody likes it.
Pros
US payroll processed entirely in house
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Rebecca Fairbanks
People Operations Lead, Granite Peak Roofing
United States·Software·11 to 50 employees
3.0
Aug 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Works, but the roadmap worries me
Sage is clearly steering new customers to HCM and People. HRMS still works and still gets tax updates, but I would want a straight answer about the next five years in writing before signing a new term.
Pros
Multi state withholding including reciprocity
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Rohan Nakashima
People Operations Lead, Silverbirch Accounting
Other·Transport and logistics·11 to 50 employees
5.0
May 9, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
ACA reporting stopped being a January crisis
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
United States
Canada