United States·Professional services·1 to 10 employees
4.0
Mar 17, 2025
LinkedIn confirmedUsed 6 to 12 months
Payroll stays in house, which is why we bought it
Multi state withholding is handled correctly, including the reciprocity agreements, which is the thing that quietly breaks in lesser systems.
Pros
Very stable once implemented
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Bruno Alvarado
Accountant, Falcon Ridge Landscaping
Canada·Manufacturing·11 to 50 employees
5.0
Aug 23, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It has run our payroll for eleven years
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
EEO, OSHA and FMLA tracking standard
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Victor Boucher
Operations Manager, Maplewood Childcare
Canada·Accounting·1 to 10 employees
2.0
Jun 5, 2026
Verified userUsed 2 or more years
Every report needs Crystal
The employee self service portal is the part staff actually touch and it is the worst part of the product. It looks like 2009, it is slow, and our people avoid it and email HR instead. That defeats the entire purpose of having it.
Pros
Very stable once implemented
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 9, 2026
Thank you for sharing this. Implementation timelines depend heavily on data readiness and scope, and we are sorry yours extended. Your Sage partner is best placed to review what happened, and we encourage you to raise it with your account team.
15 found this helpful
Yosef Buchanan
Owner, Northgate Logistics
United States·Real estate·11 to 50 employees
4.0
Dec 5, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Compliance depth you do not get elsewhere
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
Very stable once implemented
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Quinn Delacroix
HR Manager, Kestrel Analytics
United States·Nonprofit·11 to 50 employees
3.0
Nov 27, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Solid engine, museum piece interface
On premise was a requirement for us for regulatory reasons and this delivers it. It also means we maintain servers, run backups and own the upgrades. That cost is real and it does not appear in the license quote.
Pros
Full control of payroll data on premise
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Keith Chaudhary
General Manager, Hillcrest Family Clinic
Canada·Healthcare·1 to 10 employees
4.0
Apr 13, 2025
Verified userUsed 6 to 12 months
Payroll stays in house, which is why we bought it
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Multi state withholding including reciprocity
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Simone Ponce
Founder, Beacon Legal Partners
United States·Software·11 to 50 employees
5.0
Mar 20, 2025
LinkedIn confirmedUsed 6 to 12 months
ACA reporting stopped being a January crisis
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
EEO, OSHA and FMLA tracking standard
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Kevin Jenkins
Owner, Cedar & Vine Interiors
Canada·Real estate·1 to 10 employees
2.0
Jul 10, 2026
Verified userUsed 1 to 2 years
Upgrades are a project each time
Version upgrades are a planned project with testing and downtime, every time. For an on premise product in 2026 that is expected and it is still two weekends a year I do not get back.
Pros
EEO, OSHA and FMLA tracking standard
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Amara Choi
Founder, Kestrel Analytics
United States·Software·11 to 50 employees
4.0
Jul 6, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Payroll stays in house, which is why we bought it
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Very stable once implemented
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Quentin Crane
Operations Manager, Tidewater Marine Services
United States·Financial services·500+ employees
4.0
May 20, 2026
Verified userUsed 1 to 2 years
Compliance depth you do not get elsewhere
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
Multi state withholding including reciprocity
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Omar Tanaka
Controller, Harborline Supply
United States·Hospitality·1 to 10 employees
4.0
Jan 25, 2026
LinkedIn confirmedUsed 1 to 2 years
It has run our payroll for eleven years
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Full control of payroll data on premise
Cons
You maintain the servers and the upgrades
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Cormac Fontaine
Office Manager, Bluewater Consulting
United States·Professional services·201 to 500 employees
1.0
Jan 20, 2026
LinkedIn confirmedUsed 1 to 2 years
Every report needs Crystal
Anything beyond the canned reports means Crystal Reports and either a consultant or somebody internal who learned it. That is an ongoing cost nobody mentioned during the sales process.
Pros
Very stable once implemented
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Ingrid Bhatt
Founder, Copper Mountain Brewing
Canada·Nonprofit·1 to 10 employees
3.0
Oct 8, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Works, but the roadmap worries me
The payroll engine is genuinely good. The window it lives in is Windows client software from a previous era, and the self service portal feels bolted on because it was. Staff tolerate it. Nobody likes it.
Pros
ACA 1094 and 1095 reporting built in
Cons
Implementation regularly overruns time and budget
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Katya Leclerc
Controller, Meridian Dental Group
Canada·Real estate·11 to 50 employees
5.0
Apr 27, 2025
Used less than 6 months
Compliance depth you do not get elsewhere
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
EEO, OSHA and FMLA tracking standard
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Malcolm Thibault
People Operations Lead, Maplewood Childcare
Other·Financial services·500+ employees
5.0
Jan 6, 2025
LinkedIn confirmedUsed 1 to 2 years
Multi state withholding without a service bureau
We have people in nine states and we are not comfortable handing payroll data to a third party. HRMS runs it in house, the tax tables stay current through maintenance, and the 941 reconciles every quarter. That combination is genuinely hard to find.
Pros
Multi state withholding including reciprocity
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Genevieve Choi
Studio Director, Summit Physio
United States·Financial services·51 to 200 employees
4.0
Dec 21, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Compliance depth you do not get elsewhere
ACA reporting used to consume January. The 1094 and 1095 forms come out of the system now and we file without drama. That alone justified staying through the last renewal.
Pros
US payroll processed entirely in house
Cons
Custom reporting needs Crystal Reports
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Fiona Prescott
Accountant, Bluewater Consulting
United States·Marketing·11 to 50 employees
2.0
Nov 29, 2024
LinkedIn confirmedUsed 2 or more years
Implementation ran double the estimate
Anything beyond the canned reports means Crystal Reports and either a consultant or somebody internal who learned it. That is an ongoing cost nobody mentioned during the sales process.
Pros
Very stable once implemented
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Odette Espinoza
Accountant, Sandbar Hospitality
United States·Construction·51 to 200 employees
3.0
Oct 28, 2024
Verified userUsed 2 or more years
Works, but the roadmap worries me
On premise was a requirement for us for regulatory reasons and this delivers it. It also means we maintain servers, run backups and own the upgrades. That cost is real and it does not appear in the license quote.
Pros
Full control of payroll data on premise
Cons
Experience depends heavily on your partner
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Zara Broadbent
Accountant, Silverbirch Accounting
United States·Hospitality·11 to 50 employees
5.0
Apr 18, 2026
Verified userUsed 6 to 12 months
Multi state withholding without a service bureau
The compliance side is the reason. EEO, OSHA logs, FMLA tracking, all standard. Every cloud product we evaluated treated at least one of those as an add on with a separate price.
Pros
US payroll processed entirely in house
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Pablo Castellanos
Finance Manager, Redbrick Property Group
United States·Transport and logistics·1 to 10 employees
1.0
Apr 20, 2026
Verified userUsed less than 6 months
Self service portal is genuinely bad
The employee self service portal is the part staff actually touch and it is the worst part of the product. It looks like 2009, it is slow, and our people avoid it and email HR instead. That defeats the entire purpose of having it.
Pros
US payroll processed entirely in house
Cons
Interface is dated and staff avoid the portal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 2, 2026
Thank you for sharing this. Implementation timelines depend heavily on data readiness and scope, and we are sorry yours extended. Your Sage partner is best placed to review what happened, and we encourage you to raise it with your account team.
United States
Canada