United States·Financial services·11 to 50 employees
4.0
Aug 10, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Potency and yield without a workaround
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Process manufacturing with real formulas and recipes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Valerie Delgado
Finance Manager, Meridian Dental Group
United States·Healthcare·201 to 500 employees
4.0
Apr 26, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Recall traced in minutes across three plants
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Quality control holds that genuinely block shipment
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Selena Pritchard
Owner, Prairie Rose Bakery
United States·Education·201 to 500 employees
1.0
Oct 13, 2025
Verified userUsed 1 to 2 years
The cost went far past the quote
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Grace Guerrero
Head of Operations, Hillcrest Family Clinic
United States·Construction·11 to 50 employees
3.0
Sep 12, 2025
LinkedIn confirmedUsed 6 to 12 months
Enormous capability, enormous project
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yara Tillman
Finance Manager, Lantern Creative
United States·Hospitality·51 to 200 employees
4.0
Feb 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
FDA audit went smoothly because of it
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Multi site, multi legislation and multi currency native
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Victor Villareal
Director of Finance, Granite Peak Roofing
Canada·Education·1 to 10 employees
3.0
Feb 15, 2025
Used 1 to 2 years
Consultants who know it are scarce and priced like it
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 24, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
1 found this helpful
Ines Marchetti
Finance Manager, Aurora Print House
United States·Real estate·1 to 10 employees
2.0
Dec 23, 2024
LinkedIn confirmedUsed 2 or more years
We needed an internal expert we did not have
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Process manufacturing with real formulas and recipes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Rashid Sandoval
Head of Operations, Ironwood Fabrication
Canada·Accounting·11 to 50 employees
5.0
Nov 19, 2024
Verified userUsed 1 to 2 years
One instance, three countries, one close
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Giselle Whitfield
Operations Manager, Sandbar Hospitality
United States·Marketing·1 to 10 employees
4.0
Sep 8, 2024
Verified userUsed 1 to 2 years
One instance, three countries, one close
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Quality control holds that genuinely block shipment
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Renee Zamora
Sales Director, Maplewood Childcare
United States·Manufacturing·1 to 10 employees
4.0
Jul 29, 2024
Verified userUsed 1 to 2 years
One instance, three countries, one close
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Stands up to FDA and regulatory audit
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Emilio Velazquez
Sales Director, Bluewater Consulting
United States·Nonprofit·1 to 10 employees
3.0
Jul 16, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Right for us, wrong for most people our size
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Multi site, multi legislation and multi currency native
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Tobias Rasheed
Director of Finance, Trailhead Bicycles
United States·Professional services·1 to 10 employees
2.0
Jul 9, 2026
Verified userUsed 6 to 12 months
Adoption was a project of its own
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Quality control holds that genuinely block shipment
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Malcolm Lindqvist
Operations Manager, Fairview Veterinary
Canada·Transport and logistics·1 to 10 employees
1.0
Mar 10, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
We needed an internal expert we did not have
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Freya Gallagher
Founder, Prairie Rose Bakery
United States·Financial services·201 to 500 employees
4.0
Mar 8, 2026
Verified userUsed less than 6 months
One instance, three countries, one close
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
One instance across several countries
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Kimberly Tillman
HR Manager, Foundry Road Studios
United States·Ecommerce·11 to 50 employees
3.0
Jan 21, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Consultants who know it are scarce and priced like it
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Quality control holds that genuinely block shipment
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 27, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
0 found this helpful
Vincent Jenkins
Head of Operations, Northgate Logistics
United States·Manufacturing·201 to 500 employees
3.0
Dec 8, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Consultants who know it are scarce and priced like it
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 17, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
0 found this helpful
Elliot Brennan
Director of Finance, Granite Peak Roofing
United States·Education·11 to 50 employees
5.0
Aug 4, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One instance, three countries, one close
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Malcolm Castillo
VP of Sales, Summit Physio
United States·Transport and logistics·11 to 50 employees
5.0
Mar 24, 2025
Verified userUsed 1 to 2 years
Process manufacturing done properly
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Kyle Castillo
Project Manager, Aurora Print House
Canada·Education·51 to 200 employees
4.0
Nov 19, 2024
Verified userUsed 2 or more years
Potency and yield without a workaround
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Process manufacturing with real formulas and recipes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Xander Vance
Founder, Falcon Ridge Landscaping
United States·Real estate·1 to 10 employees
5.0
Jul 21, 2024
Verified userUsed 6 to 12 months
One instance, three countries, one close
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
United States
Canada