Verified userLinkedIn confirmedUsed 6 to 12 months
Recall traced in minutes across three plants
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Isaac McAllister
HR Manager, Northgate Logistics
United States·Construction·11 to 50 employees
3.0
Jul 4, 2025
Verified userUsed 1 to 2 years
Functional, not modern
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
One instance across several countries
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Terrence Ponce
General Manager, Tidewater Marine Services
Other·Legal·11 to 50 employees
4.0
Jun 26, 2025
LinkedIn confirmedUsed 6 to 12 months
Recall traced in minutes across three plants
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Christopher Novak
Chief of Staff, Cedar & Vine Interiors
United States·Professional services·201 to 500 employees
4.0
Jul 10, 2026
Used less than 6 months
Process manufacturing done properly
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Adele Flanagan
Director of Finance, Willow & Ash Salons
United States·Nonprofit·51 to 200 employees
4.0
Mar 7, 2026
LinkedIn confirmedUsed 2 or more years
Potency and yield without a workaround
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Stands up to FDA and regulatory audit
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Margot Zhao
People Operations Lead, Harborline Supply
United States·Retail·1 to 10 employees
4.0
Dec 4, 2025
Verified userUsed less than 6 months
Potency and yield without a workaround
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Kirsten Sinclair
Finance Manager, Aurora Print House
United States·Accounting·11 to 50 employees
4.0
Oct 28, 2025
Verified userUsed 1 to 2 years
One instance, three countries, one close
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Talia Goldberg
Project Manager, Sandbar Hospitality
United States·Legal·51 to 200 employees
2.0
Oct 25, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Adoption was a project of its own
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
One instance across several countries
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Preston Salazar
Founder, Northern Star Staffing
United States·Education·11 to 50 employees
2.0
Aug 14, 2025
Verified userUsed 6 to 12 months
Adoption was a project of its own
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 19, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
3 found this helpful
Rohan Rowan
Head of Operations, Prairie Rose Bakery
Canada·Real estate·1 to 10 employees
4.0
Jul 26, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Recall traced in minutes across three plants
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Stands up to FDA and regulatory audit
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Brooke Lockhart
HR Manager, Silverbirch Accounting
United States·Financial services·500+ employees
4.0
Apr 23, 2025
Verified userUsed 6 to 12 months
Process manufacturing done properly
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Stands up to FDA and regulatory audit
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Amara Dubois
Finance Manager, Blackstone Contracting
United States·Software·1 to 10 employees
5.0
Apr 1, 2025
Used 1 to 2 years
One instance, three countries, one close
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Quality control holds that genuinely block shipment
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Zachary Dashwood
Finance Manager, Vertex Machine Works
United States·Legal·1 to 10 employees
2.0
Mar 31, 2025
Verified userUsed 1 to 2 years
The cost went far past the quote
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Rosalind Calloway
Sales Director, Falcon Ridge Landscaping
Canada·Nonprofit·11 to 50 employees
5.0
Oct 10, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
FDA audit went smoothly because of it
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Stands up to FDA and regulatory audit
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Devon Xu
Project Manager, Silverbirch Accounting
United States·Healthcare·1 to 10 employees
5.0
Sep 14, 2024
Verified userLinkedIn confirmedUsed less than 6 months
FDA audit went smoothly because of it
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Stands up to FDA and regulatory audit
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Wesley Broadbent
Practice Manager, Granite Peak Roofing
United States·Ecommerce·1 to 10 employees
3.0
Jan 22, 2026
Verified userUsed less than 6 months
Functional, not modern
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Multi site, multi legislation and multi currency native
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Delia Choi
Bookkeeper, Hillcrest Family Clinic
Canada·Software·11 to 50 employees
3.0
Jul 25, 2025
LinkedIn confirmedUsed less than 6 months
Consultants who know it are scarce and priced like it
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 4, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
2 found this helpful
Daniel Leclerc
Studio Director, Harborline Supply
Canada·Marketing·11 to 50 employees
5.0
Mar 8, 2025
Verified userUsed 2 or more years
Potency and yield without a workaround
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Nolan Silva
Studio Director, Foundry Road Studios
Canada·Professional services·1 to 10 employees
4.0
Feb 14, 2025
Verified userUsed 1 to 2 years
Potency and yield without a workaround
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
One instance across several countries
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Fiona Hendricks
General Manager, Aurora Print House
United States·Construction·500+ employees
2.0
Aug 23, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Multi site, multi legislation and multi currency native
Cons
North American X3 consultants are scarce and expensive
United States
Canada