We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Process manufacturing with real formulas and recipes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Jerome Petrov
Office Manager, Granite Peak Roofing
United States·Education·51 to 200 employees
1.0
Aug 30, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The cost went far past the quote
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 11, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
36 found this helpful
Wesley Ugwu
Practice Manager, Meridian Dental Group
United States·Retail·1 to 10 employees
1.0
Mar 5, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The cost went far past the quote
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Katherine Waterhouse
Founder, Trailhead Bicycles
United States·Manufacturing·11 to 50 employees
2.0
Feb 22, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The cost went far past the quote
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Odette Mahoney
Owner, Ironwood Fabrication
United States·Accounting·51 to 200 employees
5.0
May 18, 2026
Used 2 or more years
Potency and yield without a workaround
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Multi site, multi legislation and multi currency native
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Vikram Nakamura
HR Manager, Bluewater Consulting
United States·Software·11 to 50 employees
2.0
Apr 9, 2026
Used 2 or more years
We needed an internal expert we did not have
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 19, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
35 found this helpful
Zachary Paredes
Chief of Staff, Falcon Ridge Landscaping
United States·Real estate·11 to 50 employees
3.0
Feb 9, 2026
Used 1 to 2 years
Right for us, wrong for most people our size
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
One instance across several countries
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Giselle Vaughn
People Operations Lead, Fairview Veterinary
United States·Professional services·1 to 10 employees
1.0
Aug 13, 2025
LinkedIn confirmedUsed less than 6 months
The cost went far past the quote
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Terrence Finnegan
Sales Director, Prairie Rose Bakery
United States·Construction·1 to 10 employees
4.0
Oct 10, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
FDA audit went smoothly because of it
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Process manufacturing with real formulas and recipes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Celeste Lockhart
HR Manager, Beacon Legal Partners
United States·Ecommerce·11 to 50 employees
4.0
Aug 15, 2025
Verified userUsed 1 to 2 years
Recall traced in minutes across three plants
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Hannah Nasser
Operations Manager, Blackstone Contracting
United States·Financial services·11 to 50 employees
3.0
Mar 24, 2025
Verified userUsed 1 to 2 years
Right for us, wrong for most people our size
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Emmett Ojeda
Office Manager, Bluewater Consulting
United States·Retail·201 to 500 employees
5.0
Oct 4, 2024
Used 6 to 12 months
One instance, three countries, one close
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Multi site, multi legislation and multi currency native
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Tanya Abbott
HR Manager, Granite Peak Roofing
United States·Professional services·51 to 200 employees
4.0
Jul 25, 2024
Verified userUsed 1 to 2 years
One instance, three countries, one close
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Quality control holds that genuinely block shipment
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Kirsten Villanueva
Director of Finance, Copper Mountain Brewing
United States·Ecommerce·51 to 200 employees
2.0
Mar 6, 2026
Verified userUsed 1 to 2 years
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Ronan Zamora
Bookkeeper, Sandbar Hospitality
United States·Ecommerce·500+ employees
3.0
Jul 7, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Functional, not modern
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 12, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
31 found this helpful
Yosef Winters
Office Manager, Bluewater Consulting
United States·Retail·1 to 10 employees
4.0
Mar 6, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Potency and yield without a workaround
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Quality control holds that genuinely block shipment
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Hugo Sharma
HR Manager, Clearview Windows
United States·Accounting·500+ employees
4.0
Feb 26, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Potency and yield without a workaround
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
One instance across several countries
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Bethany Farouk
Owner, Lantern Creative
Canada·Nonprofit·500+ employees
4.0
Apr 19, 2025
Used 2 or more years
One instance, three countries, one close
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Talia Abbott
HR Manager, Beacon Legal Partners
United States·Financial services·1 to 10 employees
4.0
Apr 17, 2026
Verified userUsed 2 or more years
Recall traced in minutes across three plants
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
One instance across several countries
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Gregory Chaudhary
Chief of Staff, Meridian Dental Group
United States·Retail·51 to 200 employees
4.0
Sep 23, 2025
Verified userUsed 6 to 12 months
Recall traced in minutes across three plants
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Canada
United States