We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Multi site, multi legislation and multi currency native
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Esther Emerson
Accountant, Summit Physio
United States·Real estate·1 to 10 employees
3.0
Sep 28, 2024
Verified userUsed 6 to 12 months
Right for us, wrong for most people our size
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Talia Vasquez
Sales Director, Cedar & Vine Interiors
United States·Nonprofit·11 to 50 employees
3.0
Jun 27, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Functional, not modern
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Gwen Vargas
Managing Partner, Granite Peak Roofing
United States·Real estate·1 to 10 employees
5.0
Mar 19, 2025
Verified userUsed 2 or more years
Potency and yield without a workaround
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Sasha Ivanov
Director of Finance, Prairie Rose Bakery
Canada·Professional services·1 to 10 employees
3.0
Nov 27, 2024
LinkedIn confirmedUsed 2 or more years
Enormous capability, enormous project
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Dominic Brennan
Chief of Staff, Beacon Legal Partners
Canada·Legal·11 to 50 employees
2.0
Nov 14, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
We needed an internal expert we did not have
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Multi site, multi legislation and multi currency native
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 26, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
26 found this helpful
Christopher Bergstrom
Finance Manager, Beacon Legal Partners
United States·Accounting·1 to 10 employees
3.0
Nov 9, 2025
Verified userUsed 6 to 12 months
Enormous capability, enormous project
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Stands up to FDA and regulatory audit
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Spencer Kirkwood
Operations Manager, Copper Mountain Brewing
Canada·Healthcare·51 to 200 employees
3.0
Mar 25, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Right for us, wrong for most people our size
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Quinn Moreau
Head of Operations, Vertex Machine Works
United States·Accounting·1 to 10 employees
2.0
Aug 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Adoption was a project of its own
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Multi site, multi legislation and multi currency native
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Samuel Jimenez
People Operations Lead, Kestrel Analytics
Other·Healthcare·51 to 200 employees
1.0
May 13, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The cost went far past the quote
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Selena Okonkwo
Studio Director, Aurora Print House
United States·Legal·11 to 50 employees
4.0
Apr 27, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Process manufacturing done properly
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Tobias Fitzgerald
Accountant, Ironwood Fabrication
Canada·Retail·1 to 10 employees
1.0
Mar 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
We needed an internal expert we did not have
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
One instance across several countries
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Vikram Pritchard
HR Manager, Beacon Legal Partners
United States·Construction·1 to 10 employees
5.0
Feb 23, 2026
Verified userUsed less than 6 months
Process manufacturing done properly
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Zachary Mahoney
Managing Partner, Harborline Supply
United States·Marketing·1 to 10 employees
1.0
Dec 3, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Too much system for our business
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Stands up to FDA and regulatory audit
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Yosef Rasmussen
Studio Director, Beacon Legal Partners
United States·Marketing·1 to 10 employees
2.0
Nov 19, 2025
Used 2 or more years
We needed an internal expert we did not have
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 23, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
24 found this helpful
Spencer Eberhardt
Sales Director, Bluewater Consulting
Canada·Nonprofit·11 to 50 employees
5.0
Sep 5, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Potency and yield without a workaround
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Omar Rowan
Studio Director, Maplewood Childcare
United States·Nonprofit·11 to 50 employees
2.0
Jun 4, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The cost went far past the quote
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Multi site, multi legislation and multi currency native
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Wren Rasmussen
Sales Director, Ironwood Fabrication
Other·Ecommerce·11 to 50 employees
2.0
Jun 2, 2025
Verified userUsed 6 to 12 months
We needed an internal expert we did not have
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Quality control holds that genuinely block shipment
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Olivia Farouk
Chief of Staff, Beacon Legal Partners
United States·Marketing·1 to 10 employees
3.0
Dec 31, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Functional, not modern
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Process manufacturing with real formulas and recipes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Emilio Radcliffe
Finance Manager, Fairview Veterinary
United States·Financial services·11 to 50 employees
5.0
Oct 27, 2024
Used 2 or more years
One instance, three countries, one close
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
United States
Canada