It models our process exactly, because we built it
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Xander Ugwu
Managing Partner, Beacon Legal Partners
United States·Healthcare·1 to 10 employees
4.0
Aug 30, 2024
Verified userUsed 2 or more years
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Victor Ojeda
Accountant, Northern Star Staffing
Canada·Financial services·201 to 500 employees
3.0
Aug 22, 2025
Verified userUsed 2 or more years
Great once configured, painful to configure
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Michelle Barlow
Controller, Redbrick Property Group
Canada·Nonprofit·11 to 50 employees
2.0
Aug 13, 2024
Verified userLinkedIn confirmedUsed 2 or more years
We bought it too small and wasted a year
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Nolan Goldberg
People Operations Lead, Fairview Veterinary
United States·Professional services·11 to 50 employees
3.0
Apr 18, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Powerful, and you will pay for the expertise
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Iris Tillman
People Operations Lead, Harborline Supply
Canada·Real estate·1 to 10 employees
5.0
Feb 17, 2025
Verified userUsed 1 to 2 years
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Nathaniel Ferreira
Chief of Staff, Falcon Ridge Landscaping
United States·Education·11 to 50 employees
4.0
May 25, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Marisol Fairbanks
Managing Partner, Clearview Windows
United States·Education·1 to 10 employees
5.0
Oct 26, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Vera Rasheed
Managing Partner, Aurora Print House
United States·Nonprofit·51 to 200 employees
4.0
Jul 20, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Ophelia Cisneros
Controller, Kestrel Analytics
Canada·Ecommerce·1 to 10 employees
5.0
Apr 26, 2025
Verified userUsed 1 to 2 years
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Deepa Torres
Director of Finance, Maplewood Childcare
United States·Retail·11 to 50 employees
4.0
Aug 8, 2024
Verified userUsed 6 to 12 months
Reporting our board trusts
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Gwen Xu
Owner, Maplewood Childcare
Canada·Software·1 to 10 employees
4.0
Jan 26, 2025
Verified userUsed 1 to 2 years
Nothing else could handle our territory rules
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Reporting and dashboards are the deepest in this category.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Kirsten Moreau
Finance Manager, Bluewater Consulting
United States·Marketing·1 to 10 employees
5.0
Nov 23, 2024
Used less than 6 months
It models our process exactly, because we built it
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Deepa Haddad
Director of Finance, Redbrick Property Group
United States·Manufacturing·11 to 50 employees
3.0
May 3, 2026
LinkedIn confirmedUsed 2 or more years
Great once configured, painful to configure
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Kevin Boateng
Head of Operations, Coastline Outfitters
Canada·Software·1 to 10 employees
4.0
May 22, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The ceiling is higher than we will ever reach
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Victor Kirkwood
Operations Manager, Coastline Outfitters
United States·Accounting·51 to 200 employees
3.0
Sep 5, 2024
LinkedIn confirmedUsed less than 6 months
Powerful, and you will pay for the expertise
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Jasmine Jain
Sales Director, Willow & Ash Salons
United States·Real estate·201 to 500 employees
5.0
Jul 22, 2025
Verified userUsed less than 6 months
It models our process exactly, because we built it
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Simone Fairbanks
Chief of Staff, Kestrel Analytics
United States·Manufacturing·51 to 200 employees
3.0
Mar 6, 2025
Verified userUsed 1 to 2 years
Powerful, and you will pay for the expertise
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Renee Jefferson
Chief of Staff, Kestrel Analytics
United States·Education·51 to 200 employees
5.0
Dec 6, 2025
Verified userUsed less than 6 months
It models our process exactly, because we built it
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Ingrid Rowan
Project Manager, Clearview Windows
United States·Professional services·1 to 10 employees
2.0
Jul 25, 2025
Verified userUsed 2 or more years
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Implementation partners are effectively mandatory and are not cheap.
United States
Canada