The mobile app is slow and the navigation does not match the desktop mental model. People use it to approve something and nothing else. For a platform this capable the app feels neglected.
Pros
Native time tracking and billable hours
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Paige Marchetti
Operations Manager, Silverbirch Accounting
United States·Software·51 to 200 employees
3.0
Dec 14, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Dense by design, cold by reputation
Team at ten dollars is fine and nearly everything that makes Wrike worth choosing sits on Business at twenty five. Request forms, blueprints, approvals, time tracking and custom fields are all up there. Plan against Business.
Pros
Request forms that capture a complete brief and create the project
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Marisol Bhatt
Office Manager, Trailhead Bicycles
Canada·Hospitality·11 to 50 employees
2.0
Nov 13, 2024
Verified userLinkedIn confirmedUsed less than 6 months
The mobile app frustrates more than it helps
The default notification volume is relentless. Half my team had muted it within three weeks, which defeats the point entirely. It is configurable and the defaults train people to ignore the tool before they discover that.
Pros
Holds up at high project volume where lighter tools fail
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 23, 2024
We are sorry about the delay resolving your automation issue, which is not the standard we aim for. If you share your ticket reference we will review how it was handled.
0 found this helpful
Tanya Tran
VP of Sales, Beacon Legal Partners
Canada·Real estate·1 to 10 employees
4.0
Oct 22, 2024
Verified userUsed 6 to 12 months
One system replaced three for our agency
Proofing is why our creative team stopped hating project software. Stakeholders mark up the artwork directly, comments attach to a specific version, approvals are recorded. We used to run reviews over email with nine attachments and no idea which was current.
Pros
Request forms that capture a complete brief and create the project
Cons
Support escalation can be slow on complex issues
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Fiona Haugen
Director of Finance, Beacon Legal Partners
United States·Hospitality·201 to 500 employees
4.0
Oct 22, 2024
Used 6 to 12 months
Cross project dependencies we actually needed
We manage about ninety concurrent projects across four teams and it does not fall over. We came from a board tool that was lovely at fifteen projects and became a wall at sixty.
Pros
Proofing and markup with version history and recorded approvals
Cons
Default notification volume drives people to mute it
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Katya Tran
Sales Director, Foundry Road Studios
Canada·Retail·51 to 200 employees
3.0
Oct 6, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
The first three weeks are genuinely hard
Compared with monday.com it looks like a tool for professionals rather than something designed to delight. Some of our team read that as cold. It is also why it survives complexity, so I take the trade.
Pros
Holds up at high project volume where lighter tools fail
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Anika Acheson
Project Manager, Beacon Legal Partners
United States·Marketing·201 to 500 employees
5.0
Oct 1, 2024
Verified userUsed 6 to 12 months
One system replaced three for our agency
Proofing is why our creative team stopped hating project software. Stakeholders mark up the artwork directly, comments attach to a specific version, approvals are recorded. We used to run reviews over email with nine attachments and no idea which was current.
Pros
Native time tracking and billable hours
Cons
Steep learning curve for the first few weeks
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bianca Emerson
Practice Manager, Sandbar Hospitality
United States·Education·1 to 10 employees
4.0
Jul 22, 2024
Verified userUsed 1 to 2 years
Our creative reviews finally have a record
Custom item types let us model a campaign, a deliverable and an asset as different things with different fields. Forcing all of that into a generic task was what made our old tool feel wrong.
Pros
Request forms that capture a complete brief and create the project
Cons
The features worth buying sit on the Business plan
United States
Canada