The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Multi currency handled properly at no extra cost
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Christopher Grimaldi
Office Manager, Willow & Ash Salons
United States·Transport and logistics·1 to 10 employees
4.0
Sep 13, 2024
Verified userUsed 1 to 2 years
The client portal ended the invoice copy emails
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Multi currency handled properly at no extra cost
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Tanya Jain
Operations Manager, Northgate Logistics
United States·Marketing·1 to 10 employees
5.0
Sep 3, 2024
Verified userUsed 6 to 12 months
Our accountant came around in a month
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Client portal with card payment included
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Caleb Alvarado
Head of Operations, Harborline Supply
United States·Nonprofit·1 to 10 employees
5.0
Aug 20, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It grew with us from two people to eleven
Our accountant pushed back hard at first because she is a QuickBooks person. She spent a month in it and now says the reporting is better. She still charges us slightly more for working outside her usual system and it is worth it.
Pros
Client portal with card payment included
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Quentin Acheson
Office Manager, Lantern Creative
United States·Construction·11 to 50 employees
4.0
Jul 4, 2026
Verified userLinkedIn confirmedUsed 2 or more years
It grew with us from two people to eleven
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Vera Sharma
Bookkeeper, Northern Star Staffing
United States·Ecommerce·51 to 200 employees
5.0
Apr 19, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our accountant came around in a month
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
Pros
Open API available on affordable plans
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Wyatt Sharma
Founder, Foundry Road Studios
United States·Education·51 to 200 employees
5.0
Nov 28, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It grew with us from two people to eleven
Our accountant pushed back hard at first because she is a QuickBooks person. She spent a month in it and now says the reporting is better. She still charges us slightly more for working outside her usual system and it is worth it.
Pros
Client portal with card payment included
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Xander Hutchins
HR Manager, Beacon Legal Partners
United States·Hospitality·201 to 500 employees
3.0
Mar 18, 2025
Verified userUsed 6 to 12 months
Sales tax covers the basics only
Every few months I hit a feature that clearly assumes you also run Zoho CRM or Zoho Inventory. Nothing is broken, it just keeps gently suggesting the rest of the suite. If you want the whole thing that is a benefit and if you do not it is background noise.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 29, 2025
Thank you for the feedback. Slow first responses are not the standard we aim for and we have shared your note with our support leadership. If your ticket is still open please reply asking for escalation and it will be routed to a senior specialist.
2 found this helpful
Erin Prescott
Owner, Northern Star Staffing
Canada·Education·11 to 50 employees
5.0
Dec 15, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Our accountant came around in a month
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Custom workflow rules that a non technical owner can build
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Dana Petrov
Chief of Staff, Northgate Logistics
United States·Education·1 to 10 employees
3.0
Dec 3, 2024
Verified userUsed 6 to 12 months
Great software, small US bench
Zoho Payroll exists and does not cover our state, so we run Gusto alongside it. The integration is fine and it is still two systems and two bills. If you want one vendor for books and payroll, check your state before you commit rather than after.
Pros
Multi currency handled properly at no extra cost
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 12, 2024
Thank you for the feedback. Slow first responses are not the standard we aim for and we have shared your note with our support leadership. If your ticket is still open please reply asking for escalation and it will be routed to a senior specialist.
2 found this helpful
Julia Harrington
Head of Operations, Granite Peak Roofing
United States·Real estate·1 to 10 employees
5.0
Nov 8, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Better reporting than the price implies
Our accountant pushed back hard at first because she is a QuickBooks person. She spent a month in it and now says the reporting is better. She still charges us slightly more for working outside her usual system and it is worth it.
Pros
Multi currency handled properly at no extra cost
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Odette Petrov
Chief of Staff, Trailhead Bicycles
United States·Legal·11 to 50 employees
4.0
Aug 20, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The automation does work I used to do by hand
We ran the free plan for the whole first year because we were under the revenue threshold. Not a trial, not a countdown, just free until the business was big enough to pay. When we crossed it the paid plan was twenty dollars. That is a very different experience from being pushed off a cliff at day thirty.
Pros
Multi currency handled properly at no extra cost
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Quinn Nascimento
Owner, Trailhead Bicycles
Canada·Education·1 to 10 employees
5.0
Aug 4, 2024
Verified userUsed 2 or more years
Multi currency without a surcharge
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Selena Harrington
Controller, Aurora Print House
United States·Retail·11 to 50 employees
3.0
Jun 11, 2026
LinkedIn confirmedUsed less than 6 months
The suite is a benefit and a pull
Zoho Payroll exists and does not cover our state, so we run Gusto alongside it. The integration is fine and it is still two systems and two bills. If you want one vendor for books and payroll, check your state before you commit rather than after.
Pros
Multi currency handled properly at no extra cost
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 15, 2026
Thank you for the feedback. Slow first responses are not the standard we aim for and we have shared your note with our support leadership. If your ticket is still open please reply asking for escalation and it will be routed to a senior specialist.
1 found this helpful
Elena McAllister
HR Manager, Granite Peak Roofing
United States·Healthcare·51 to 200 employees
3.0
Jun 6, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Sales tax covers the basics only
Every few months I hit a feature that clearly assumes you also run Zoho CRM or Zoho Inventory. Nothing is broken, it just keeps gently suggesting the rest of the suite. If you want the whole thing that is a benefit and if you do not it is background noise.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Wesley Kearney
Controller, Vertex Machine Works
United States·Ecommerce·51 to 200 employees
5.0
May 4, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Multi currency without a surcharge
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Custom workflow rules that a non technical owner can build
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Tessa Contreras
Managing Partner, Aurora Print House
United States·Healthcare·1 to 10 employees
4.0
May 3, 2026
Used 6 to 12 months
Better reporting than the price implies
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
The feature to price ratio is not close to anything else here
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Lionel Iqbal
Studio Director, Kestrel Analytics
Canada·Legal·51 to 200 employees
4.0
Oct 22, 2025
Verified userUsed 6 to 12 months
Our accountant came around in a month
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Open API available on affordable plans
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Katya Rasmussen
Project Manager, Northern Star Staffing
United States·Hospitality·11 to 50 employees
5.0
Oct 7, 2025
LinkedIn confirmedUsed 6 to 12 months
I kept waiting to find what was missing
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Open API available on affordable plans
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Lionel Calloway
Founder, Trailhead Bicycles
United States·Legal·11 to 50 employees
4.0
Jun 30, 2025
Used 6 to 12 months
I kept waiting to find what was missing
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
Pros
The feature to price ratio is not close to anything else here
Cons
The mobile app lags well behind the browser product
United States
Canada