Our accountant pushed back hard at first because she is a QuickBooks person. She spent a month in it and now says the reporting is better. She still charges us slightly more for working outside her usual system and it is worth it.
Pros
Client portal with card payment included
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Jorge Vasquez
Founder, Clearview Windows
United States·Legal·11 to 50 employees
5.0
Jul 20, 2025
Verified userUsed 1 to 2 years
It grew with us from two people to eleven
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
Client portal with card payment included
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Tobias Nakashima
Studio Director, Hillcrest Family Clinic
United States·Professional services·11 to 50 employees
4.0
Jun 21, 2025
Verified userUsed 1 to 2 years
Better reporting than the price implies
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
The feature to price ratio is not close to anything else here
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Tobias Barlow
Operations Manager, Prairie Rose Bakery
United States·Software·51 to 200 employees
3.0
Jan 25, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Sales tax covers the basics only
The product is genuinely good. Finding a US bookkeeper who already knows it is the problem. Two of the four firms we called quoted extra to work outside QuickBooks. That is not Zoho's fault and it is a real cost you should price in before switching.
Pros
The feature to price ratio is not close to anything else here
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Bruno Eriksson
Project Manager, Meridian Dental Group
United States·Healthcare·1 to 10 employees
3.0
Nov 1, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Sales tax covers the basics only
Sales tax tracking handles the straightforward case well. Economic nexus across a dozen states is not something it solves on its own and we ended up adding Avalara. Fine, expected at this price, worth knowing.
Pros
Custom workflow rules that a non technical owner can build
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Giselle Valentine
Accountant, Trailhead Bicycles
United States·Ecommerce·11 to 50 employees
4.0
Oct 27, 2024
Used 2 or more years
Our accountant came around in a month
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Open API available on affordable plans
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Vikram Ellsworth
Founder, Harborline Supply
United States·Nonprofit·51 to 200 employees
3.0
Jul 29, 2024
Verified userUsed 6 to 12 months
Great software, small US bench
The product is genuinely good. Finding a US bookkeeper who already knows it is the problem. Two of the four firms we called quoted extra to work outside QuickBooks. That is not Zoho's fault and it is a real cost you should price in before switching.
Pros
Client portal with card payment included
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Nathaniel Boateng
People Operations Lead, Redbrick Property Group
United States·Construction·51 to 200 employees
4.0
Jul 19, 2024
Verified userUsed 2 or more years
Free until we hit fifty thousand, then twenty dollars
Our accountant pushed back hard at first because she is a QuickBooks person. She spent a month in it and now says the reporting is better. She still charges us slightly more for working outside her usual system and it is worth it.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Oscar Jimenez
VP of Sales, Summit Physio
United States·Hospitality·51 to 200 employees
4.0
May 16, 2026
Verified userUsed 1 to 2 years
Our accountant came around in a month
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Open API available on affordable plans
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Marisol Yoon
Controller, Aurora Print House
United States·Financial services·201 to 500 employees
4.0
May 7, 2026
Verified userUsed 1 to 2 years
Our accountant came around in a month
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Multi currency handled properly at no extra cost
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Bethany Harrington
Sales Director, Blackstone Contracting
United States·Healthcare·11 to 50 employees
2.0
Apr 25, 2026
Verified userUsed 1 to 2 years
Support answers slowly and generically
The mobile app does the basics and nothing more. I cannot do a proper reconciliation on it and reporting is barely usable on a phone. For a product this modern in the browser the app feels like a different company built it.
Pros
The feature to price ratio is not close to anything else here
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 27, 2026
Thank you for the feedback. Slow first responses are not the standard we aim for and we have shared your note with our support leadership. If your ticket is still open please reply asking for escalation and it will be routed to a senior specialist.
3 found this helpful
Patrick Brennan
Chief of Staff, Willow & Ash Salons
United States·Retail·11 to 50 employees
4.0
Apr 7, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The client portal ended the invoice copy emails
We ran the free plan for the whole first year because we were under the revenue threshold. Not a trial, not a countdown, just free until the business was big enough to pay. When we crossed it the paid plan was twenty dollars. That is a very different experience from being pushed off a cliff at day thirty.
Pros
Custom workflow rules that a non technical owner can build
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Andre Ponce
Practice Manager, Northern Star Staffing
United States·Nonprofit·11 to 50 employees
4.0
Mar 1, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The client portal ended the invoice copy emails
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
Pros
Open API available on affordable plans
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Elliot Jefferson
Sales Director, Beacon Legal Partners
United States·Professional services·11 to 50 employees
5.0
Oct 8, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Multi currency without a surcharge
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
Client portal with card payment included
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Tessa Calloway
Director of Finance, Cedar & Vine Interiors
United States·Financial services·51 to 200 employees
4.0
Sep 5, 2025
Verified userUsed 6 to 12 months
I kept waiting to find what was missing
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
Open API available on affordable plans
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Brooke Moreau
General Manager, Fairview Veterinary
United States·Legal·51 to 200 employees
3.0
Jul 9, 2025
Verified userUsed 1 to 2 years
The suite is a benefit and a pull
Zoho Payroll exists and does not cover our state, so we run Gusto alongside it. The integration is fine and it is still two systems and two bills. If you want one vendor for books and payroll, check your state before you commit rather than after.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ravi Larkin
Accountant, Kestrel Analytics
United States·Construction·11 to 50 employees
5.0
Apr 8, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Better reporting than the price implies
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
Open API available on affordable plans
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ezra Broadbent
Finance Manager, Lantern Creative
United States·Ecommerce·1 to 10 employees
5.0
Mar 26, 2025
Verified userUsed 2 or more years
Better reporting than the price implies
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Open API available on affordable plans
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Wyatt Ghosh
Controller, Granite Peak Roofing
United States·Education·51 to 200 employees
4.0
Dec 20, 2024
Verified userUsed 2 or more years
Our accountant came around in a month
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
Pros
Custom workflow rules that a non technical owner can build
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Curtis Flanagan
Owner, Falcon Ridge Landscaping
United States·Real estate·51 to 200 employees
5.0
Dec 13, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It grew with us from two people to eleven
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
United States