Verified userLinkedIn confirmedUsed 6 to 12 months
The client portal ended the invoice copy emails
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Client portal with card payment included
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Felicia Eberhardt
Bookkeeper, Trailhead Bicycles
United States·Financial services·1 to 10 employees
5.0
Aug 29, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
The automation does work I used to do by hand
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
Multi currency handled properly at no extra cost
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Vanessa Waterhouse
Accountant, Blackstone Contracting
United States·Hospitality·11 to 50 employees
5.0
Dec 8, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
The automation does work I used to do by hand
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
Pros
Open API available on affordable plans
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Dominic Ojeda
Studio Director, Hillcrest Family Clinic
United States·Real estate·1 to 10 employees
5.0
Jan 23, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Multi currency without a surcharge
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Open API available on affordable plans
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Joelle Whitfield
Practice Manager, Trailhead Bicycles
United States·Hospitality·1 to 10 employees
3.0
Sep 20, 2025
Verified userUsed 1 to 2 years
Sales tax covers the basics only
Zoho Payroll exists and does not cover our state, so we run Gusto alongside it. The integration is fine and it is still two systems and two bills. If you want one vendor for books and payroll, check your state before you commit rather than after.
Pros
Multi currency handled properly at no extra cost
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Priya Rasmussen
Office Manager, Ironwood Fabrication
Canada·Manufacturing·11 to 50 employees
4.0
Aug 30, 2025
Verified userUsed 1 to 2 years
Our accountant came around in a month
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
Client portal with card payment included
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Sarah Haugen
Accountant, Cedar & Vine Interiors
United States·Legal·500+ employees
5.0
Jun 21, 2025
Verified userUsed 2 or more years
The automation does work I used to do by hand
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
The feature to price ratio is not close to anything else here
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Bethany Dashwood
Operations Manager, Foundry Road Studios
Canada·Transport and logistics·1 to 10 employees
4.0
Dec 16, 2024
LinkedIn confirmedUsed 6 to 12 months
I kept waiting to find what was missing
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Open API available on affordable plans
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Hassan Castellanos
Founder, Cedar & Vine Interiors
United States·Accounting·11 to 50 employees
5.0
Nov 1, 2025
Verified userUsed 2 or more years
Free until we hit fifty thousand, then twenty dollars
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Sanjay Prescott
Operations Manager, Granite Peak Roofing
Canada·Ecommerce·11 to 50 employees
4.0
Sep 27, 2024
LinkedIn confirmedUsed less than 6 months
It grew with us from two people to eleven
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
Client portal with card payment included
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Brendan Lockhart
Operations Manager, Coastline Outfitters
United States·Financial services·1 to 10 employees
5.0
Jun 3, 2026
Verified userUsed 1 to 2 years
It grew with us from two people to eleven
We ran the free plan for the whole first year because we were under the revenue threshold. Not a trial, not a countdown, just free until the business was big enough to pay. When we crossed it the paid plan was twenty dollars. That is a very different experience from being pushed off a cliff at day thirty.
Pros
The feature to price ratio is not close to anything else here
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Keith Cisneros
Accountant, Sandbar Hospitality
United States·Education·51 to 200 employees
4.0
Mar 6, 2026
Verified userUsed less than 6 months
It grew with us from two people to eleven
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Genevieve Salazar
Bookkeeper, Kestrel Analytics
United States·Legal·1 to 10 employees
2.0
Jul 6, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support answers slowly and generically
Bringing four years of history across from QuickBooks took a weekend and a lot of manual correction. Opening balances came in wrong, and some vendor records duplicated. It has been solid since, and I would budget real time for the move rather than believing the import wizard.
Pros
Custom workflow rules that a non technical owner can build
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 13, 2025
Thank you for the feedback. Slow first responses are not the standard we aim for and we have shared your note with our support leadership. If your ticket is still open please reply asking for escalation and it will be routed to a senior specialist.
31 found this helpful
Patrick Whelan
Office Manager, Willow & Ash Salons
Canada·Construction·11 to 50 employees
3.0
Mar 18, 2025
Used less than 6 months
Sales tax covers the basics only
The product is genuinely good. Finding a US bookkeeper who already knows it is the problem. Two of the four firms we called quoted extra to work outside QuickBooks. That is not Zoho's fault and it is a real cost you should price in before switching.
Pros
Open API available on affordable plans
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Dominic Vaughn
VP of Sales, Vertex Machine Works
United States·Retail·201 to 500 employees
5.0
Dec 17, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Better reporting than the price implies
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Custom workflow rules that a non technical owner can build
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Paige Winters
Accountant, Sandbar Hospitality
Canada·Nonprofit·11 to 50 employees
3.0
Feb 21, 2026
Used 1 to 2 years
Sales tax covers the basics only
The product is genuinely good. Finding a US bookkeeper who already knows it is the problem. Two of the four firms we called quoted extra to work outside QuickBooks. That is not Zoho's fault and it is a real cost you should price in before switching.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Caleb Dubois
Chief of Staff, Silverbirch Accounting
United States·Marketing·1 to 10 employees
1.0
Mar 11, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support answers slowly and generically
Bringing four years of history across from QuickBooks took a weekend and a lot of manual correction. Opening balances came in wrong, and some vendor records duplicated. It has been solid since, and I would budget real time for the move rather than believing the import wizard.
Pros
Open API available on affordable plans
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Malcolm Escobar
Practice Manager, Prairie Rose Bakery
United States·Software·1 to 10 employees
1.0
Aug 8, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Migrating our history was rough
Bringing four years of history across from QuickBooks took a weekend and a lot of manual correction. Opening balances came in wrong, and some vendor records duplicated. It has been solid since, and I would budget real time for the move rather than believing the import wizard.
Pros
The feature to price ratio is not close to anything else here
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Nolan Kovac
Sales Director, Lantern Creative
United States·Marketing·1 to 10 employees
5.0
Dec 20, 2024
Verified userUsed 1 to 2 years
Free until we hit fifty thousand, then twenty dollars
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
Client portal with card payment included
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Jasmine Oyelaran
Finance Manager, Northgate Logistics
United States·Retail·201 to 500 employees
5.0
Aug 19, 2024
Used 1 to 2 years
The client portal ended the invoice copy emails
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
United States
Canada