Verified userLinkedIn confirmedUsed less than 6 months
Better reporting than the price implies
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
Open API available on affordable plans
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Hannah Tran
Controller, Aurora Print House
United States·Nonprofit·51 to 200 employees
4.0
Jun 1, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The automation does work I used to do by hand
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Custom workflow rules that a non technical owner can build
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Rosalind Pemberton
Chief of Staff, Northern Star Staffing
United States·Education·1 to 10 employees
5.0
Jul 6, 2025
LinkedIn confirmedUsed 2 or more years
I kept waiting to find what was missing
The workflow rules are the part nobody mentions in comparisons. When an invoice goes thirty days past due it tags the customer, emails a reminder and notifies me, and I built that in about ten minutes without help. That single rule has done more for our cash flow than any conversation I have had with a client.
Pros
The feature to price ratio is not close to anything else here
Cons
The mobile app lags well behind the browser product
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Oscar Hendricks
Director of Finance, Cedar & Vine Interiors
United States·Retail·500+ employees
5.0
Apr 17, 2025
Used 6 to 12 months
Free until we hit fifty thousand, then twenty dollars
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Custom workflow rules that a non technical owner can build
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Kimberly Desai
Office Manager, Coastline Outfitters
Canada·Software·51 to 200 employees
4.0
Mar 17, 2025
Verified userUsed 6 to 12 months
The automation does work I used to do by hand
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Client portal with card payment included
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Gabriel Villareal
Founder, Coastline Outfitters
United States·Education·11 to 50 employees
5.0
Oct 7, 2024
Verified userUsed less than 6 months
Multi currency without a surcharge
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
Custom workflow rules that a non technical owner can build
Cons
Fewer US accountants know it than QuickBooks
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Patrick Waterhouse
Accountant, Trailhead Bicycles
United States·Marketing·1 to 10 employees
3.0
Sep 23, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Sales tax covers the basics only
Zoho Payroll exists and does not cover our state, so we run Gusto alongside it. The integration is fine and it is still two systems and two bills. If you want one vendor for books and payroll, check your state before you commit rather than after.
Pros
Custom workflow rules that a non technical owner can build
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Esther Vasquez
Head of Operations, Lantern Creative
United States·Real estate·1 to 10 employees
1.0
Sep 5, 2024
Verified userUsed 6 to 12 months
The mobile app is behind the browser
Bringing four years of history across from QuickBooks took a weekend and a lot of manual correction. Opening balances came in wrong, and some vendor records duplicated. It has been solid since, and I would budget real time for the move rather than believing the import wizard.
Pros
Client portal with card payment included
Cons
Sales tax will not solve multi state nexus alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 10, 2024
Thank you for the feedback. Slow first responses are not the standard we aim for and we have shared your note with our support leadership. If your ticket is still open please reply asking for escalation and it will be routed to a senior specialist.
8 found this helpful
Quentin Paredes
Office Manager, Vertex Machine Works
United States·Real estate·1 to 10 employees
5.0
Aug 26, 2024
Used less than 6 months
The automation does work I used to do by hand
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
Client portal with card payment included
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Omar Eriksson
Studio Director, Hillcrest Family Clinic
Canada·Real estate·1 to 10 employees
4.0
Apr 7, 2026
LinkedIn confirmedUsed 1 to 2 years
Better reporting than the price implies
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
The feature to price ratio is not close to anything else here
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Keith Radcliffe
Owner, Sandbar Hospitality
Canada·Financial services·51 to 200 employees
3.0
Mar 19, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Payroll is the gap you will hit
The product is genuinely good. Finding a US bookkeeper who already knows it is the problem. Two of the four firms we called quoted extra to work outside QuickBooks. That is not Zoho's fault and it is a real cost you should price in before switching.
Pros
Custom workflow rules that a non technical owner can build
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Adele Tillman
Project Manager, Redbrick Property Group
United States·Education·1 to 10 employees
5.0
Feb 10, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
I kept waiting to find what was missing
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Open API available on affordable plans
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Hugo Zielinski
Office Manager, Redbrick Property Group
United States·Nonprofit·51 to 200 employees
4.0
May 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
I kept waiting to find what was missing
We ran the free plan for the whole first year because we were under the revenue threshold. Not a trial, not a countdown, just free until the business was big enough to pay. When we crossed it the paid plan was twenty dollars. That is a very different experience from being pushed off a cliff at day thirty.
Pros
Client portal with card payment included
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Greta Rooney
Owner, Willow & Ash Salons
Canada·Manufacturing·1 to 10 employees
5.0
Mar 26, 2025
Verified userUsed 1 to 2 years
The automation does work I used to do by hand
Purchase orders, sales orders and inventory arrived on Professional and covered everything we needed when we started carrying stock. I had budgeted for moving to a different product entirely at that point and did not have to.
Pros
The feature to price ratio is not close to anything else here
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Malcolm Whitfield
Bookkeeper, Blackstone Contracting
United States·Ecommerce·1 to 10 employees
4.0
Jan 20, 2025
Used 1 to 2 years
Better reporting than the price implies
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Custom workflow rules that a non technical owner can build
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Aaron Aoki
Chief of Staff, Sandbar Hospitality
United States·Legal·11 to 50 employees
5.0
Jul 24, 2024
LinkedIn confirmedUsed less than 6 months
The automation does work I used to do by hand
The client portal was an accident of buying it and turned out to be the thing customers comment on. They log in, see every invoice and statement, and pay by card without emailing me for a copy. I used to spend an hour a week resending documents.
Pros
Open API available on affordable plans
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Vera Crane
Owner, Northern Star Staffing
United States·Software·201 to 500 employees
5.0
Jul 9, 2026
Verified userUsed 1 to 2 years
It grew with us from two people to eleven
Multi currency is included rather than gated. We invoice a Toronto client in Canadian dollars and a London one in pounds, the exchange rates update automatically, and the gain and loss postings are right without me thinking about them.
Pros
Client portal with card payment included
Cons
Some features assume you run the wider Zoho suite
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Nathaniel Tillman
Finance Manager, Copper Mountain Brewing
Canada·Hospitality·1 to 10 employees
5.0
Apr 12, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
It grew with us from two people to eleven
Our accountant pushed back hard at first because she is a QuickBooks person. She spent a month in it and now says the reporting is better. She still charges us slightly more for working outside her usual system and it is worth it.
Pros
Multi currency handled properly at no extra cost
Cons
US payroll only covers a limited set of states
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Victor Nascimento
Project Manager, Prairie Rose Bakery
Canada·Software·1 to 10 employees
4.0
Jan 3, 2026
LinkedIn confirmedUsed 6 to 12 months
It grew with us from two people to eleven
The API is on the plan we already pay for, which is not true of most competitors. Our developer had our internal job system posting invoices into Books in about two days.
Pros
A genuine free plan under fifty thousand dollars of revenue
Cons
Support replies are slow and often generic
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Andre Choi
Founder, Foundry Road Studios
United States·Financial services·11 to 50 employees
4.0
Jul 4, 2025
Used 2 or more years
I kept waiting to find what was missing
We came off a spreadsheet and expected to compromise somewhere. Two years in I still have not found the compromise. Bank feeds are stable, reconciliation rules learned our vendors, and the reports my accountant asks for come straight out. For twenty dollars a month I keep expecting the other shoe.
Pros
A genuine free plan under fifty thousand dollars of revenue
Canada
United States