Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Mobile access that works offline for field staff
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Hassan Raghavan
Accountant, Vertex Machine Works
Canada·Healthcare·11 to 50 employees
3.0
Oct 3, 2025
Verified userUsed 6 to 12 months
Smaller install base than NetSuite
Finding people who already know Acumatica is harder than finding NetSuite or Dynamics experience. We hired a controller who had never seen it and lost about two months to ramp. The add on ecosystem is thinner too.
Pros
Unlimited users with no per seat licence cost
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Tobias Lockhart
Practice Manager, Willow & Ash Salons
United States·Ecommerce·1 to 10 employees
4.0
Jan 30, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Everyone has a login because seats are free
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Mobile access that works offline for field staff
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Yasmin Whelan
VP of Sales, Granite Peak Roofing
Other·Manufacturing·1 to 10 employees
4.0
Jan 21, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Field techs work offline and sync later
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Customizations that survive major version upgrades
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Everett Petrov
Controller, Northgate Logistics
United States·Ecommerce·1 to 10 employees
4.0
Nov 24, 2025
LinkedIn confirmedUsed less than 6 months
A real API rather than a file drop
There is a genuine REST API and our developer integrated our customer portal in about a week. Our previous ERP offered a nightly file drop and called it integration.
Pros
Unlimited users with no per seat licence cost
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Olivia Kirkwood
Controller, Blackstone Contracting
Canada·Real estate·51 to 200 employees
5.0
Mar 20, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Construction edition does AIA billing properly
The Construction edition handles AIA G702 and G703 progress billing, retainage on both sides and job costing properly. We evaluated three products that claimed construction support and only this one did it without a bolt on.
Pros
Customizations that survive major version upgrades
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Iris Bhatt
People Operations Lead, Summit Physio
United States·Marketing·1 to 10 employees
3.0
Feb 27, 2026
LinkedIn confirmedUsed less than 6 months
The partner is the experience again
Acumatica does not implement its own product and our outcome tracked our partner exactly. Ours was excellent and specialised in distribution. I have heard the other version of this story from a peer and it is a different company on the same software.
Pros
Genuine industry editions for construction and distribution
Cons
Interface consistency varies between older and newer screens
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Ximena Lockhart
Finance Manager, Coastline Outfitters
United States·Professional services·51 to 200 employees
2.0
Jan 16, 2026
Used 6 to 12 months
Support goes through the partner and slows down
Everything routes through the partner, which is fine until your partner is busy. We had a posting issue during a month end close and waited two days for someone who understood it. Going direct is not an option, and that dependency is the trade for the channel model.
Pros
Customizations that survive major version upgrades
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Yosef Chaudhary
Finance Manager, Granite Peak Roofing
Canada·Software·201 to 500 employees
3.0
Apr 17, 2026
Verified userUsed 6 to 12 months
Unlimited users, metered consumption
Finding people who already know Acumatica is harder than finding NetSuite or Dynamics experience. We hired a controller who had never seen it and lost about two months to ramp. The add on ecosystem is thinner too.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Ian Paredes
Controller, Vertex Machine Works
United States·Education·1 to 10 employees
3.0
Mar 12, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Unlimited users, metered consumption
The report writer and generic inquiries are genuinely powerful and they are not intuitive. We ended up with one person internally who owns reporting, which is probably right anyway and was not in our plan.
Pros
Unlimited users with no per seat licence cost
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 16, 2026
Thank you for the feedback. Acumatica is delivered through our partner network and we take support experience seriously. If you share the details we can help make sure your partner has the right resources engaged.
30 found this helpful
Douglas Lin
Sales Director, Blackstone Contracting
United States·Manufacturing·1 to 10 employees
5.0
Feb 14, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Everyone has a login because seats are free
There is a genuine REST API and our developer integrated our customer portal in about a week. Our previous ERP offered a nightly file drop and called it integration.
Pros
Landed cost and multi warehouse inventory done properly
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Joelle Rasmussen
Owner, Cedar & Vine Interiors
United States·Hospitality·1 to 10 employees
4.0
Jul 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Landed cost finally reflects reality
There is a genuine REST API and our developer integrated our customer portal in about a week. Our previous ERP offered a nightly file drop and called it integration.
Pros
Landed cost and multi warehouse inventory done properly
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Jamal Dupont
Founder, Fairview Veterinary
United States·Marketing·1 to 10 employees
4.0
Aug 24, 2024
Verified userUsed 1 to 2 years
Construction edition does AIA billing properly
No per user licence means the warehouse supervisor, both shift leads and every project manager have their own login. Under our old ERP we had shared accounts because seats were four figures each, which was terrible for the audit trail and we did it anyway. That problem simply does not exist here.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Grace Barlow
Sales Director, Cedar & Vine Interiors
United States·Transport and logistics·500+ employees
5.0
Apr 22, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Landed cost finally reflects reality
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Victor Kaur
General Manager, Bluewater Consulting
United States·Marketing·1 to 10 employees
5.0
Nov 18, 2025
Verified userUsed 2 or more years
Field techs work offline and sync later
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Unlimited users with no per seat licence cost
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Renee Boateng
Head of Operations, Fairview Veterinary
United States·Real estate·11 to 50 employees
3.0
Jun 23, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Smaller install base than NetSuite
Finding people who already know Acumatica is harder than finding NetSuite or Dynamics experience. We hired a controller who had never seen it and lost about two months to ramp. The add on ecosystem is thinner too.
Pros
Mobile access that works offline for field staff
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Kyle Ortiz
People Operations Lead, Beacon Legal Partners
United States·Nonprofit·201 to 500 employees
4.0
May 27, 2025
LinkedIn confirmedUsed 6 to 12 months
Our customizations survived the upgrade
No per user licence means the warehouse supervisor, both shift leads and every project manager have their own login. Under our old ERP we had shared accounts because seats were four figures each, which was terrible for the audit trail and we did it anyway. That problem simply does not exist here.
Pros
Full REST API rather than a file based integration
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Quentin Nowak
General Manager, Silverbirch Accounting
United States·Software·51 to 200 employees
4.0
Dec 30, 2024
LinkedIn confirmedUsed 6 to 12 months
Our customizations survived the upgrade
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Customizations that survive major version upgrades
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Celeste Eriksson
Director of Finance, Lantern Creative
United States·Hospitality·11 to 50 employees
4.0
Jul 19, 2024
Verified userUsed 6 to 12 months
Field techs work offline and sync later
No per user licence means the warehouse supervisor, both shift leads and every project manager have their own login. Under our old ERP we had shared accounts because seats were four figures each, which was terrible for the audit trail and we did it anyway. That problem simply does not exist here.
Pros
Landed cost and multi warehouse inventory done properly
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Jorge Alvarado
Head of Operations, Redbrick Property Group
Canada·Marketing·51 to 200 employees
5.0
Jul 4, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Construction edition does AIA billing properly
Our receiving team scans directly into it on tablets on the dock. Because logins are free we did not have to decide who was worth a licence, and inventory accuracy went from roughly ninety one percent to over ninety nine.
Pros
Mobile access that works offline for field staff
Cons
Implementation is a five figure project on top of licensing
United States
Canada