Verified userLinkedIn confirmedUsed 2 or more years
Everyone has a login because seats are free
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Customizations that survive major version upgrades
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ravi Nakamura
Bookkeeper, Tidewater Marine Services
United States·Healthcare·11 to 50 employees
1.0
May 25, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Implementation cost more than the software
The subscription is reasonable and the implementation was a five figure project that ran two months long. That is normal for ERP and it was still the number that hurt. Budget the project properly or do not start, because the licence is not the cost.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Cody Bell
General Manager, Maplewood Childcare
Canada·Software·11 to 50 employees
4.0
Mar 18, 2025
Verified userUsed 1 to 2 years
The warehouse floor uses it directly
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Unlimited users with no per seat licence cost
Cons
Interface consistency varies between older and newer screens
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Franklin Mahoney
VP of Sales, Willow & Ash Salons
Canada·Education·11 to 50 employees
3.0
Feb 26, 2025
LinkedIn confirmedUsed less than 6 months
The partner is the experience again
Unlimited users is the headline and consumption is the meter. Our transaction volume grew faster than our headcount and our tier moved twice in three years. For a business with high volume and few people the model can work against you, so model your own numbers rather than assuming it is cheaper.
Pros
Unlimited users with no per seat licence cost
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 4, 2025
Thank you for the feedback. Acumatica is delivered through our partner network and we take support experience seriously. If you share the details we can help make sure your partner has the right resources engaged.
10 found this helpful
Adele Emerson
Finance Manager, Redbrick Property Group
United States·Financial services·11 to 50 employees
4.0
Nov 6, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The warehouse floor uses it directly
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Unlimited users with no per seat licence cost
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ophelia Jenkins
Office Manager, Hillcrest Family Clinic
United States·Transport and logistics·1 to 10 employees
3.0
Sep 20, 2024
Used 2 or more years
Smaller install base than NetSuite
Acumatica does not implement its own product and our outcome tracked our partner exactly. Ours was excellent and specialised in distribution. I have heard the other version of this story from a peer and it is a different company on the same software.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 29, 2024
Thank you for the feedback. Acumatica is delivered through our partner network and we take support experience seriously. If you share the details we can help make sure your partner has the right resources engaged.
10 found this helpful
Giselle Forsythe
Bookkeeper, Coastline Outfitters
Canada·Hospitality·1 to 10 employees
4.0
Aug 3, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Field techs work offline and sync later
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Unlimited users with no per seat licence cost
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Curtis Kirkwood
VP of Sales, Fairview Veterinary
Canada·Accounting·1 to 10 employees
5.0
Feb 25, 2026
Verified userUsed 1 to 2 years
The warehouse floor uses it directly
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Genuine industry editions for construction and distribution
Cons
Interface consistency varies between older and newer screens
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ronan Forsythe
Head of Operations, Maplewood Childcare
United States·Legal·11 to 50 employees
5.0
Feb 8, 2026
Used 2 or more years
Everyone has a login because seats are free
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Customizations that survive major version upgrades
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Naomi Sinclair
Owner, Trailhead Bicycles
Canada·Construction·11 to 50 employees
3.0
Dec 22, 2025
Used 1 to 2 years
Reporting is powerful and takes learning
Unlimited users is the headline and consumption is the meter. Our transaction volume grew faster than our headcount and our tier moved twice in three years. For a business with high volume and few people the model can work against you, so model your own numbers rather than assuming it is cheaper.
Pros
Unlimited users with no per seat licence cost
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Jasmine Valentine
HR Manager, Prairie Rose Bakery
Canada·Education·11 to 50 employees
3.0
Dec 18, 2025
LinkedIn confirmedUsed 1 to 2 years
Unlimited users, metered consumption
The report writer and generic inquiries are genuinely powerful and they are not intuitive. We ended up with one person internally who owns reporting, which is probably right anyway and was not in our plan.
Pros
Genuine industry editions for construction and distribution
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ian Oyelaran
Bookkeeper, Lantern Creative
Canada·Accounting·1 to 10 employees
3.0
Nov 3, 2025
Used 2 or more years
Unlimited users, metered consumption
The report writer and generic inquiries are genuinely powerful and they are not intuitive. We ended up with one person internally who owns reporting, which is probably right anyway and was not in our plan.
Pros
Customizations that survive major version upgrades
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Yosef Forsythe
Managing Partner, Cedar & Vine Interiors
United States·Manufacturing·51 to 200 employees
5.0
Sep 27, 2025
Verified userUsed 2 or more years
Everyone has a login because seats are free
There is a genuine REST API and our developer integrated our customer portal in about a week. Our previous ERP offered a nightly file drop and called it integration.
Pros
Unlimited users with no per seat licence cost
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Jamal Ibarra
Controller, Vertex Machine Works
Canada·Financial services·1 to 10 employees
3.0
May 19, 2025
Verified userUsed 1 to 2 years
Unlimited users, metered consumption
The report writer and generic inquiries are genuinely powerful and they are not intuitive. We ended up with one person internally who owns reporting, which is probably right anyway and was not in our plan.
Pros
Full REST API rather than a file based integration
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Zara Nakashima
People Operations Lead, Aurora Print House
United States·Financial services·201 to 500 employees
2.0
Feb 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The interface shows its age in places
The subscription is reasonable and the implementation was a five figure project that ran two months long. That is normal for ERP and it was still the number that hurt. Budget the project properly or do not start, because the licence is not the cost.
Pros
Unlimited users with no per seat licence cost
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Adele Wesley
People Operations Lead, Falcon Ridge Landscaping
United States·Legal·11 to 50 employees
5.0
Aug 21, 2024
Verified userUsed 6 to 12 months
Field techs work offline and sync later
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Mobile access that works offline for field staff
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Tomas Jimenez
General Manager, Aurora Print House
United States·Software·1 to 10 employees
5.0
Apr 27, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The warehouse floor uses it directly
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Customizations that survive major version upgrades
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Iris Rasheed
Office Manager, Prairie Rose Bakery
United States·Hospitality·11 to 50 employees
2.0
Nov 3, 2025
LinkedIn confirmedUsed 1 to 2 years
The interface shows its age in places
Parts of the interface are clearly older than others, and moving between a modern screen and one that has not been touched in years is jarring. Nothing is broken, it just does not feel like one product throughout.
Pros
Full REST API rather than a file based integration
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Yusuf Nasser
Founder, Copper Mountain Brewing
United States·Healthcare·1 to 10 employees
3.0
May 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Smaller install base than NetSuite
Finding people who already know Acumatica is harder than finding NetSuite or Dynamics experience. We hired a controller who had never seen it and lost about two months to ramp. The add on ecosystem is thinner too.
Pros
Customizations that survive major version upgrades
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 28, 2025
Thank you for the feedback. Acumatica is delivered through our partner network and we take support experience seriously. If you share the details we can help make sure your partner has the right resources engaged.
8 found this helpful
Jasmine Pritchard
General Manager, Northern Star Staffing
Canada·Software·11 to 50 employees
4.0
Mar 23, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Everyone has a login because seats are free
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Customizations that survive major version upgrades
Cons
Smaller install base makes experienced staff harder to hire
United States
Canada