Verified userLinkedIn confirmedUsed less than 6 months
Everyone has a login because seats are free
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Full REST API rather than a file based integration
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Ulises Gallagher
Owner, Redbrick Property Group
United States·Legal·51 to 200 employees
5.0
Mar 1, 2026
Used 2 or more years
A real API rather than a file drop
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Curtis Dubois
People Operations Lead, Trailhead Bicycles
United States·Education·500+ employees
2.0
Dec 24, 2025
Verified userUsed 6 to 12 months
Support goes through the partner and slows down
Everything routes through the partner, which is fine until your partner is busy. We had a posting issue during a month end close and waited two days for someone who understood it. Going direct is not an option, and that dependency is the trade for the channel model.
Pros
Mobile access that works offline for field staff
Cons
Interface consistency varies between older and newer screens
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 5, 2026
Thank you for the feedback. Acumatica is delivered through our partner network and we take support experience seriously. If you share the details we can help make sure your partner has the right resources engaged.
13 found this helpful
Gabriel Osei
Controller, Trailhead Bicycles
United States·Legal·1 to 10 employees
5.0
Dec 6, 2025
Used 2 or more years
Construction edition does AIA billing properly
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Mobile access that works offline for field staff
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Gregory Ainsworth
Bookkeeper, Northern Star Staffing
United States·Financial services·11 to 50 employees
1.0
Nov 23, 2025
Verified userUsed less than 6 months
The interface shows its age in places
Parts of the interface are clearly older than others, and moving between a modern screen and one that has not been touched in years is jarring. Nothing is broken, it just does not feel like one product throughout.
Pros
Customizations that survive major version upgrades
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Samuel Jain
Sales Director, Northern Star Staffing
United States·Accounting·201 to 500 employees
3.0
May 14, 2026
Verified userUsed 2 or more years
The partner is the experience again
Finding people who already know Acumatica is harder than finding NetSuite or Dynamics experience. We hired a controller who had never seen it and lost about two months to ramp. The add on ecosystem is thinner too.
Pros
Genuine industry editions for construction and distribution
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Rosalind Thornton
Studio Director, Granite Peak Roofing
United States·Professional services·1 to 10 employees
4.0
Apr 28, 2026
Used 1 to 2 years
Everyone has a login because seats are free
Our field service techs work in areas with no signal. The mobile app holds work offline and syncs when they are back, which was a hard requirement that eliminated two other vendors.
Pros
Full REST API rather than a file based integration
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Mireille Petrov
Chief of Staff, Hillcrest Family Clinic
Canada·Professional services·51 to 200 employees
5.0
Mar 8, 2026
LinkedIn confirmedUsed 2 or more years
Landed cost finally reflects reality
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Unlimited users with no per seat licence cost
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Patrick Tremblay
People Operations Lead, Hillcrest Family Clinic
Other·Retail·201 to 500 employees
5.0
Feb 11, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The warehouse floor uses it directly
The Construction edition handles AIA G702 and G703 progress billing, retainage on both sides and job costing properly. We evaluated three products that claimed construction support and only this one did it without a bolt on.
Pros
Genuine industry editions for construction and distribution
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Wendy Barlow
Accountant, Granite Peak Roofing
United States·Healthcare·201 to 500 employees
3.0
Oct 21, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Unlimited users, metered consumption
Unlimited users is the headline and consumption is the meter. Our transaction volume grew faster than our headcount and our tier moved twice in three years. For a business with high volume and few people the model can work against you, so model your own numbers rather than assuming it is cheaper.
Pros
Customizations that survive major version upgrades
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Uma Eriksson
Bookkeeper, Blackstone Contracting
United States·Real estate·201 to 500 employees
5.0
May 12, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Everyone has a login because seats are free
There is a genuine REST API and our developer integrated our customer portal in about a week. Our previous ERP offered a nightly file drop and called it integration.
Pros
Genuine industry editions for construction and distribution
Cons
Reporting tools are powerful and need real learning
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Emmett Montoya
VP of Sales, Prairie Rose Bakery
United States·Ecommerce·51 to 200 employees
4.0
Apr 28, 2025
Verified userUsed less than 6 months
Field techs work offline and sync later
Landed cost including freight and duty lands on the item, so our margins are actually our margins. We were allocating freight annually in a spreadsheet and were wrong all year, every year.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Cormac Prescott
Office Manager, Silverbirch Accounting
Canada·Retail·11 to 50 employees
5.0
Jan 28, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Everyone has a login because seats are free
No per user licence means the warehouse supervisor, both shift leads and every project manager have their own login. Under our old ERP we had shared accounts because seats were four figures each, which was terrible for the audit trail and we did it anyway. That problem simply does not exist here.
Pros
Mobile access that works offline for field staff
Cons
Interface consistency varies between older and newer screens
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Elena Vaughn
Accountant, Bluewater Consulting
Canada·Marketing·500+ employees
4.0
Jan 23, 2025
Verified userLinkedIn confirmedUsed less than 6 months
A real API rather than a file drop
Our receiving team scans directly into it on tablets on the dock. Because logins are free we did not have to decide who was worth a licence, and inventory accuracy went from roughly ninety one percent to over ninety nine.
Pros
Mobile access that works offline for field staff
Cons
Consumption based pricing can rise faster than headcount
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Celeste Ibarra
Sales Director, Maplewood Childcare
United States·Financial services·1 to 10 employees
5.0
Oct 19, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Our customizations survived the upgrade
No per user licence means the warehouse supervisor, both shift leads and every project manager have their own login. Under our old ERP we had shared accounts because seats were four figures each, which was terrible for the audit trail and we did it anyway. That problem simply does not exist here.
Pros
Mobile access that works offline for field staff
Cons
All support routes through your partner
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Daniel Prescott
Studio Director, Willow & Ash Salons
United States·Education·1 to 10 employees
4.0
Jul 13, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Everyone has a login because seats are free
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Full REST API rather than a file based integration
Cons
Interface consistency varies between older and newer screens
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Lionel Nascimento
Finance Manager, Cedar & Vine Interiors
Canada·Ecommerce·201 to 500 employees
4.0
Nov 7, 2025
LinkedIn confirmedUsed 1 to 2 years
Everyone has a login because seats are free
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Landed cost and multi warehouse inventory done properly
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Andre Oyelaran
Sales Director, Kestrel Analytics
United States·Manufacturing·51 to 200 employees
4.0
Oct 18, 2025
Used 6 to 12 months
A real API rather than a file drop
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Mobile access that works offline for field staff
Cons
Implementation is a five figure project on top of licensing
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Gordon Bhatt
Managing Partner, Northgate Logistics
United States·Software·51 to 200 employees
5.0
May 25, 2025
Verified userUsed 2 or more years
Our customizations survived the upgrade
We customized heavily and then went through two major version upgrades without a rebuild. Anyone who has been stranded two versions behind on an ERP because upgrading meant redoing every modification will understand why that is the sentence that matters most in this review.
Pros
Unlimited users with no per seat licence cost
Cons
Smaller install base makes experienced staff harder to hire
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Rebecca Silva
Bookkeeper, Northern Star Staffing
United States·Education·1 to 10 employees
1.0
Sep 28, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The interface shows its age in places
The subscription is reasonable and the implementation was a five figure project that ran two months long. That is normal for ERP and it was still the number that hurt. Budget the project properly or do not start, because the licence is not the cost.
Pros
Unlimited users with no per seat licence cost
Cons
Reporting tools are powerful and need real learning
United States
Canada