Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Ezra Okafor
Practice Manager, Harborline Supply
United States·Education·1 to 10 employees
4.0
Oct 18, 2024
Used 1 to 2 years
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Bianca Alvarado
Project Manager, Summit Physio
United States·Accounting·11 to 50 employees
5.0
Jan 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Simon Lundgren
Founder, Redbrick Property Group
United States·Legal·1 to 10 employees
3.0
Jan 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
A named account contact is available on the higher service tiers.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Samuel Villanueva
Chief of Staff, Beacon Legal Partners
United States·Professional services·11 to 50 employees
3.0
Jul 11, 2024
LinkedIn confirmedUsed 6 to 12 months
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Jamal Nowak
General Manager, Prairie Rose Bakery
United States·Hospitality·51 to 200 employees
5.0
Feb 14, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Cody Grimaldi
Owner, Falcon Ridge Landscaping
Canada·Legal·1 to 10 employees
5.0
Jan 4, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
General ledger export works with every major accounting platform.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Odette Osei
General Manager, Willow & Ash Salons
United States·Manufacturing·11 to 50 employees
5.0
Jun 5, 2025
Verified userUsed less than 6 months
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Mireille Lin
Office Manager, Hillcrest Family Clinic
United States·Construction·11 to 50 employees
5.0
Apr 20, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Genevieve Boateng
VP of Sales, Hillcrest Family Clinic
United States·Marketing·51 to 200 employees
5.0
Mar 26, 2025
Used less than 6 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Xander Ashford
Head of Operations, Sandbar Hospitality
United States·Legal·1 to 10 employees
2.0
Feb 4, 2025
Verified userUsed 2 or more years
Cancelling took two months
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Kyle Vargas
People Operations Lead, Kestrel Analytics
United States·Legal·51 to 200 employees
5.0
Jun 15, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Denise Tremblay
VP of Sales, Granite Peak Roofing
United States·Construction·51 to 200 employees
5.0
May 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
A named account contact is available on the higher service tiers.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Vincent McAllister
Founder, Bluewater Consulting
United States·Manufacturing·11 to 50 employees
2.0
Apr 5, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Yasmin Kaminski
General Manager, Northgate Logistics
United States·Nonprofit·1 to 10 employees
1.0
Apr 10, 2026
Verified userUsed less than 6 months
Cancelling took two months
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
General ledger export works with every major accounting platform.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 17, 2026
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
20 found this helpful
Bethany Salazar
Operations Manager, Summit Physio
United States·Accounting·11 to 50 employees
3.0
Apr 1, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
A named account contact is available on the higher service tiers.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Odette Lockhart
Sales Director, Beacon Legal Partners
Canada·Accounting·1 to 10 employees
5.0
Jan 20, 2025
Verified userUsed 1 to 2 years
Complex payroll they can actually run
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Laura Ghosh
Director of Finance, Sandbar Hospitality
Canada·Hospitality·51 to 200 employees
5.0
Apr 30, 2026
Verified userUsed 6 to 12 months
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Neil Lindqvist
Managing Partner, Sandbar Hospitality
United States·Construction·51 to 200 employees
2.0
Nov 14, 2025
Verified userUsed less than 6 months
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Sasha Salazar
Owner, Aurora Print House
Canada·Legal·1 to 10 employees
3.0
Sep 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It works, you just pay for everything
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
General ledger export works with every major accounting platform.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
United States
Canada