The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Caleb Mensah
Head of Operations, Silverbirch Accounting
United States·Legal·201 to 500 employees
1.0
Sep 10, 2024
Verified userUsed 6 to 12 months
Cancelling took two months
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Kendra Wesley
Chief of Staff, Granite Peak Roofing
United States·Healthcare·11 to 50 employees
4.0
Jul 27, 2024
Verified userUsed 6 to 12 months
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Anika Sharma
Project Manager, Vertex Machine Works
United States·Construction·51 to 200 employees
1.0
Jan 24, 2026
LinkedIn confirmedUsed less than 6 months
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
A named account contact is available on the higher service tiers.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 30, 2026
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
4 found this helpful
Ibrahim Jenkins
Owner, Beacon Legal Partners
United States·Retail·1 to 10 employees
3.0
Nov 14, 2025
Used 2 or more years
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Sanjay Reyes
Operations Manager, Meridian Dental Group
Other·Transport and logistics·11 to 50 employees
1.0
Aug 16, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
General ledger export works with every major accounting platform.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Simon Thornton
Accountant, Blackstone Contracting
United States·Hospitality·51 to 200 employees
5.0
May 20, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Dominic Thornton
Project Manager, Kestrel Analytics
Other·Legal·11 to 50 employees
5.0
Apr 1, 2025
Verified userUsed 6 to 12 months
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Pablo Rowan
Director of Finance, Aurora Print House
United States·Accounting·201 to 500 employees
4.0
Mar 29, 2025
Used less than 6 months
They handle the notices, which is why we pay
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
A named account contact is available on the higher service tiers.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Talia Petrov
Bookkeeper, Hillcrest Family Clinic
United States·Healthcare·1 to 10 employees
1.0
Dec 26, 2024
Verified userUsed less than 6 months
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Kendra Tillman
People Operations Lead, Silverbirch Accounting
United States·Retail·51 to 200 employees
5.0
Nov 19, 2024
Verified userUsed 1 to 2 years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Cormac Tanaka
Controller, Harborline Supply
Other·Transport and logistics·1 to 10 employees
1.0
Jul 7, 2026
LinkedIn confirmedUsed 1 to 2 years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 14, 2026
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
3 found this helpful
Esther Cisneros
Accountant, Trailhead Bicycles
United States·Marketing·11 to 50 employees
5.0
Apr 24, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Amara Kirkwood
Project Manager, Aurora Print House
United States·Accounting·500+ employees
2.0
Dec 30, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ronan Zimmerman
People Operations Lead, Trailhead Bicycles
United States·Construction·1 to 10 employees
4.0
Nov 14, 2025
Verified userUsed 6 to 12 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
A named account contact is available on the higher service tiers.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Warren Kirkwood
Head of Operations, Fairview Veterinary
United States·Hospitality·11 to 50 employees
5.0
Jul 28, 2025
LinkedIn confirmedUsed 1 to 2 years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Miguel Okafor
General Manager, Maplewood Childcare
Other·Real estate·11 to 50 employees
3.0
May 10, 2025
Verified userUsed less than 6 months
It works, you just pay for everything
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Jamal Gallardo
VP of Sales, Northern Star Staffing
Canada·Software·1 to 10 employees
5.0
May 1, 2025
Verified userUsed less than 6 months
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Marcus Torres
Sales Director, Trailhead Bicycles
United States·Hospitality·11 to 50 employees
4.0
Mar 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Complex payroll they can actually run
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
General ledger export works with every major accounting platform.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Pablo Yates
Finance Manager, Coastline Outfitters
United States·Healthcare·1 to 10 employees
1.0
Feb 17, 2025
Verified userUsed 1 to 2 years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 28, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
Canada
United States