Verified userLinkedIn confirmedUsed 2 or more years
The third CRM we tried and the first that stuck
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Quinn Laroche
General Manager, Fairview Veterinary
Canada·Ecommerce·51 to 200 employees
2.0
Mar 10, 2025
LinkedIn confirmedUsed 2 or more years
Outlook support is clearly an afterthought
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Well suited to relationship led sales rather than high volume
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Amelia Lindqvist
Managing Partner, Northern Star Staffing
United States·Hospitality·11 to 50 employees
5.0
Dec 28, 2024
Verified userUsed 2 or more years
It lives in Gmail so people actually use it
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Preston Bernard
HR Manager, Kestrel Analytics
United States·Nonprofit·11 to 50 employees
3.0
Aug 29, 2024
LinkedIn confirmedUsed 6 to 12 months
Reporting is thin past the standard views
Marketing automation is basically absent. We run Mailchimp alongside it, which is fine and is a second bill and a second list to keep clean.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Douglas Valentine
HR Manager, Redbrick Property Group
United States·Retail·11 to 50 employees
5.0
Jul 20, 2024
Verified userUsed 2 or more years
Contacts appear without anyone adding them
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Priya Chaudhary
Head of Operations, Prairie Rose Bakery
United States·Accounting·51 to 200 employees
5.0
Jul 3, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Perfect for a relationship led agency
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Carmen Beaumont
VP of Sales, Blackstone Contracting
United States·Healthcare·1 to 10 employees
5.0
May 2, 2026
Used 2 or more years
Google permissions rather than a second system
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Hugo Radcliffe
Operations Manager, Beacon Legal Partners
Canada·Healthcare·11 to 50 employees
5.0
Feb 2, 2026
Used 2 or more years
Google permissions rather than a second system
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Freya Tremblay
Sales Director, Foundry Road Studios
Canada·Accounting·51 to 200 employees
5.0
Dec 12, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It lives in Gmail so people actually use it
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Oscar Rowan
Project Manager, Kestrel Analytics
Canada·Financial services·1 to 10 employees
4.0
Dec 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The third CRM we tried and the first that stuck
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ingrid McAllister
Chief of Staff, Fairview Veterinary
United States·Marketing·1 to 10 employees
4.0
Nov 30, 2025
LinkedIn confirmedUsed 1 to 2 years
No separate place to remember to update
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Yasmin Alvarado
Sales Director, Clearview Windows
United States·Professional services·51 to 200 employees
5.0
Oct 11, 2025
Verified userUsed 2 or more years
The third CRM we tried and the first that stuck
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Vincent Kaur
Founder, Northern Star Staffing
United States·Marketing·11 to 50 employees
3.0
Oct 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Reporting is thin past the standard views
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 11, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
0 found this helpful
Paige Quigley
Office Manager, Prairie Rose Bakery
Other·Transport and logistics·11 to 50 employees
4.0
Oct 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bethany Sharma
Operations Manager, Clearview Windows
United States·Construction·11 to 50 employees
5.0
May 18, 2025
Used 2 or more years
It lives in Gmail so people actually use it
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Pablo Haddad
Controller, Sandbar Hospitality
United States·Financial services·51 to 200 employees
5.0
Dec 21, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
It lives in Gmail so people actually use it
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Native Google Workspace application with shared permissions
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Meredith Marchetti
Founder, Prairie Rose Bakery
United States·Manufacturing·11 to 50 employees
3.0
Sep 21, 2024
LinkedIn confirmedUsed 6 to 12 months
Reporting is thin past the standard views
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Simon Bell
Office Manager, Vertex Machine Works
Canada·Manufacturing·1 to 10 employees
5.0
Sep 19, 2024
Used 6 to 12 months
Contacts appear without anyone adding them
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Hugo Kovac
Operations Manager, Northgate Logistics
United States·Retail·11 to 50 employees
3.0
Sep 14, 2024
Verified userUsed 1 to 2 years
Fine at our size, unclear at double it
The reports cover pipeline and activity and then stop. Our director wanted conversion by source over eighteen months and we exported to build it. For a product at this price I expected more.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 16, 2024
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
0 found this helpful
Hassan Dupont
Head of Operations, Prairie Rose Bakery
United States·Accounting·1 to 10 employees
4.0
Sep 10, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
United States
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