Our parent company moved us to Microsoft 365 and Copper stopped making sense overnight. The entire reason to pay the premium is the Gmail integration, and without it you are paying agency prices for an ordinary CRM. We migrated within four months.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 16, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
3 found this helpful
Carmen Larkin
VP of Sales, Copper Mountain Brewing
Canada·Construction·1 to 10 employees
4.0
Mar 26, 2025
Used 6 to 12 months
Google permissions rather than a second system
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Well suited to relationship led sales rather than high volume
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Felicia Finnegan
Director of Finance, Maplewood Childcare
United States·Professional services·1 to 10 employees
5.0
Feb 10, 2025
Used 6 to 12 months
Contacts appear without anyone adding them
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Trisha Schneider
Founder, Bluewater Consulting
United States·Hospitality·11 to 50 employees
5.0
Jan 13, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Dana Vaughn
Operations Manager, Kestrel Analytics
United States·Retail·11 to 50 employees
5.0
Dec 21, 2024
Verified userUsed less than 6 months
Perfect for a relationship led agency
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Percy Hutchins
Sales Director, Beacon Legal Partners
United States·Accounting·1 to 10 employees
5.0
Oct 2, 2024
Verified userUsed 1 to 2 years
No separate place to remember to update
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Native Google Workspace application with shared permissions
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Nina Nasser
Accountant, Hillcrest Family Clinic
United States·Software·1 to 10 employees
2.0
Aug 13, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The price rose and the product did not
Renewal came in noticeably higher and I could not point to anything meaningful that had shipped that year. When I asked, the answer was general platform investment. We stayed because moving is painful and I am watching it.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Noor Grimaldi
Bookkeeper, Copper Mountain Brewing
Canada·Healthcare·1 to 10 employees
5.0
Feb 12, 2026
Used less than 6 months
It lives in Gmail so people actually use it
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Otis Finnegan
Finance Manager, Cedar & Vine Interiors
United States·Hospitality·201 to 500 employees
5.0
Jul 15, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Contacts appear without anyone adding them
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Curtis Beaumont
Founder, Northern Star Staffing
United States·Software·11 to 50 employees
5.0
Jul 12, 2025
LinkedIn confirmedUsed less than 6 months
Perfect for a relationship led agency
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Erin Rooney
VP of Sales, Hillcrest Family Clinic
Canada·Legal·1 to 10 employees
5.0
Jul 1, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Contacts appear without anyone adding them
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Adrian Lockhart
Practice Manager, Silverbirch Accounting
United States·Healthcare·11 to 50 employees
3.0
Apr 13, 2025
Verified userUsed 1 to 2 years
Priced above what the feature list justifies
Twenty three dollars sounds competitive until you notice Basic stops at three users. Professional at fifty nine is where a real team lands, which against Pipedrive or Freshsales is a significant premium. You are paying for the Google integration, and you should be honest with yourself about whether that is worth it.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 23, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
2 found this helpful
Wesley Sharma
Project Manager, Copper Mountain Brewing
United States·Manufacturing·1 to 10 employees
3.0
Nov 11, 2024
Verified userUsed 1 to 2 years
Fine at our size, unclear at double it
Marketing automation is basically absent. We run Mailchimp alongside it, which is fine and is a second bill and a second list to keep clean.
Pros
Well suited to relationship led sales rather than high volume
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Jasmine Osei
Owner, Coastline Outfitters
Canada·Marketing·1 to 10 employees
4.0
Sep 7, 2024
Verified userLinkedIn confirmedUsed 2 or more years
No separate place to remember to update
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Julius Radcliffe
Finance Manager, Copper Mountain Brewing
United States·Transport and logistics·11 to 50 employees
4.0
Jul 4, 2026
LinkedIn confirmedUsed 2 or more years
Google permissions rather than a second system
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Native Google Workspace application with shared permissions
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Sofia Oyelaran
HR Manager, Coastline Outfitters
United States·Hospitality·11 to 50 employees
4.0
May 25, 2026
Verified userLinkedIn confirmedUsed 2 or more years
No separate place to remember to update
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Well suited to relationship led sales rather than high volume
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Omar Paredes
Controller, Summit Physio
Canada·Professional services·201 to 500 employees
2.0
Jan 25, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Outlook support is clearly an afterthought
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Rohan Pyne
Founder, Copper Mountain Brewing
United States·Software·1 to 10 employees
5.0
Oct 23, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Contacts appear without anyone adding them
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Spencer Lambert
Owner, Foundry Road Studios
United States·Transport and logistics·1 to 10 employees
4.0
Jul 22, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
No separate place to remember to update
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Laura Buchanan
General Manager, Harborline Supply
United States·Financial services·11 to 50 employees
1.0
Jul 5, 2025
LinkedIn confirmedUsed less than 6 months
Outlook support is clearly an afterthought
Renewal came in noticeably higher and I could not point to anything meaningful that had shipped that year. When I asked, the answer was general platform investment. We stayed because moving is painful and I am watching it.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
No reason to buy it if you are not on Google Workspace
United States
Canada