Verified userLinkedIn confirmedUsed 2 or more years
Sequences on Pro paid for the upgrade
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
AI contact and deal scoring that proves accurate over time
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Harold Lin
Practice Manager, Harborline Supply
Other·Hospitality·500+ employees
4.0
May 2, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Nine dollars for something this capable
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Giselle Pyne
Accountant, Redbrick Property Group
Canada·Professional services·11 to 50 employees
4.0
Feb 8, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Set up without an administrator
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Quinn Quintero
VP of Sales, Aurora Print House
United States·Accounting·1 to 10 employees
4.0
Jan 28, 2026
Verified userUsed less than 6 months
Sequences on Pro paid for the upgrade
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Built in phone with automatic call logging and recording
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Beatriz Menon
Practice Manager, Northgate Logistics
United States·Transport and logistics·11 to 50 employees
5.0
Jan 1, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Calls log themselves against the record
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Renee Torres
Director of Finance, Northgate Logistics
United States·Real estate·51 to 200 employees
5.0
Nov 14, 2025
LinkedIn confirmedUsed 2 or more years
Our reps stopped keeping a side spreadsheet
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Lorena Beaumont
Bookkeeper, Falcon Ridge Landscaping
United States·Retail·1 to 10 employees
2.0
Oct 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Time zone decides your response time
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Isaac Hollis
Sales Director, Summit Physio
United States·Transport and logistics·1 to 10 employees
3.0
Sep 2, 2025
LinkedIn confirmedUsed 2 or more years
Better if you run other Freshworks products
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
AI contact and deal scoring that proves accurate over time
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Otis Rasmussen
Finance Manager, Clearview Windows
Canada·Ecommerce·11 to 50 employees
5.0
Jul 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Lead scoring that turned out to be right
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Rashid Oyelaran
Accountant, Copper Mountain Brewing
United States·Software·11 to 50 employees
5.0
Apr 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Lead scoring that turned out to be right
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Genuinely capable at nine dollars per user per month
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Lorena Stavros
Controller, Harborline Supply
United States·Legal·1 to 10 employees
4.0
Mar 19, 2025
Used 6 to 12 months
Sequences on Pro paid for the upgrade
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Built in phone with automatic call logging and recording
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bethany Bell
Founder, Coastline Outfitters
United States·Marketing·11 to 50 employees
3.0
Feb 11, 2025
Used 6 to 12 months
The jump from Growth to Pro is steep
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
Genuinely capable at nine dollars per user per month
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 14, 2025
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
0 found this helpful
Ronan Ivanov
Head of Operations, Ironwood Fabrication
United States·Education·1 to 10 employees
4.0
Jan 13, 2025
Verified userUsed 2 or more years
Set up without an administrator
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Wren McAllister
Accountant, Trailhead Bicycles
United States·Nonprofit·1 to 10 employees
4.0
Dec 2, 2024
Verified userUsed 6 to 12 months
Our reps stopped keeping a side spreadsheet
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Built in phone with automatic call logging and recording
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Oscar Ghosh
VP of Sales, Falcon Ridge Landscaping
United States·Transport and logistics·11 to 50 employees
4.0
Nov 15, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Sequences on Pro paid for the upgrade
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Two way email sync that keeps full context on the deal
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Patrick Dupont
Studio Director, Sandbar Hospitality
United States·Software·51 to 200 employees
4.0
Oct 20, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Lead scoring that turned out to be right
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Genuinely capable at nine dollars per user per month
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Halima Vasquez
Studio Director, Northgate Logistics
United States·Healthcare·11 to 50 employees
4.0
Oct 9, 2024
LinkedIn confirmedUsed 1 to 2 years
The phone being built in changed our day
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Victor Kovac
Sales Director, Cedar & Vine Interiors
United States·Retail·11 to 50 employees
1.0
Aug 30, 2024
Verified userUsed 2 or more years
Time zone decides your response time
Our contact import created a few hundred duplicates because the matching rules are not obvious and there is no dry run. We spent the better part of three weeks cleaning it up in the middle of a quarter. Test on a small file first.
Pros
Genuinely capable at nine dollars per user per month
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Michelle Nguyen
Studio Director, Willow & Ash Salons
United States·Legal·1 to 10 employees
5.0
Jul 25, 2024
LinkedIn confirmedUsed 2 or more years
The phone being built in changed our day
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Canada
United States