The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Otis Thibault
Head of Operations, Aurora Print House
United States·Professional services·1 to 10 employees
5.0
May 7, 2026
LinkedIn confirmedUsed 6 to 12 months
Nine dollars for something this capable
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Zara Salazar
Sales Director, Granite Peak Roofing
United States·Financial services·11 to 50 employees
5.0
Dec 23, 2025
Verified userUsed 2 or more years
Free tier ran our first year
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Jonathan Iqbal
Finance Manager, Willow & Ash Salons
United States·Retail·1 to 10 employees
5.0
Nov 26, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Set up without an administrator
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Built in phone with automatic call logging and recording
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Paige Kowalski
Operations Manager, Silverbirch Accounting
United States·Nonprofit·1 to 10 employees
4.0
Oct 13, 2024
LinkedIn confirmedUsed 6 to 12 months
Calls log themselves against the record
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
AI contact and deal scoring that proves accurate over time
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Tanya Bergstrom
Managing Partner, Summit Physio
United States·Education·1 to 10 employees
1.0
Feb 5, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Time zone decides your response time
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kimberly Jimenez
Operations Manager, Willow & Ash Salons
Other·Hospitality·11 to 50 employees
5.0
Jan 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Free tier ran our first year
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Built in phone with automatic call logging and recording
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Delia Vasquez
Managing Partner, Copper Mountain Brewing
United States·Retail·1 to 10 employees
4.0
Oct 28, 2025
LinkedIn confirmedUsed 6 to 12 months
Nine dollars for something this capable
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Lorena Calloway
Managing Partner, Aurora Print House
United States·Construction·51 to 200 employees
5.0
Sep 24, 2025
LinkedIn confirmedUsed 2 or more years
Nine dollars for something this capable
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Gabriel Rasheed
People Operations Lead, Silverbirch Accounting
United States·Construction·51 to 200 employees
4.0
Aug 31, 2025
Verified userUsed 1 to 2 years
Calls log themselves against the record
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Jasmine Dashwood
Head of Operations, Trailhead Bicycles
United States·Real estate·51 to 200 employees
4.0
Aug 21, 2025
Used 6 to 12 months
Lead scoring that turned out to be right
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Katherine Doyle
Director of Finance, Falcon Ridge Landscaping
United States·Legal·1 to 10 employees
3.0
Jul 4, 2025
Used less than 6 months
Reporting is good rather than deep
The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ursula Fontaine
Controller, Falcon Ridge Landscaping
United States·Education·201 to 500 employees
5.0
Mar 31, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Lead scoring that turned out to be right
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Configurable by a sales manager without an administrator
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Joelle Kaminski
Practice Manager, Lantern Creative
Canada·Marketing·11 to 50 employees
5.0
Jan 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Lead scoring that turned out to be right
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Configurable by a sales manager without an administrator
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yara Nguyen
Studio Director, Aurora Print House
Canada·Construction·11 to 50 employees
5.0
Dec 28, 2024
Verified userUsed 2 or more years
Set up without an administrator
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Rohan Desai
VP of Sales, Blackstone Contracting
Other·Financial services·11 to 50 employees
4.0
Nov 22, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Calls log themselves against the record
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Christopher Ponce
General Manager, Aurora Print House
United States·Manufacturing·51 to 200 employees
5.0
Sep 13, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Set up without an administrator
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Genuinely capable at nine dollars per user per month
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Franklin Haddad
Bookkeeper, Willow & Ash Salons
Canada·Hospitality·11 to 50 employees
4.0
Jul 18, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Sequences on Pro paid for the upgrade
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Gwen Grant
Studio Director, Blackstone Contracting
United States·Transport and logistics·11 to 50 employees
5.0
Jul 1, 2026
Verified userUsed 2 or more years
Calls log themselves against the record
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Dominic Choi
VP of Sales, Blackstone Contracting
Canada·Professional services·500+ employees
5.0
Jun 28, 2026
Verified userUsed 1 to 2 years
Lead scoring that turned out to be right
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Canada
United States